Richard is a great agent, but I can't give him a higher review do to a major incompetent side when…read moreit comes to canceling a policy with his agency. I found better coverage with another company. I had auto pay set up with Richard agency and was with him for 7 years. Never missed a payment, never even had a late payment. They cancelled my policy. I received a "third and final" notice to pay on a bill I "owed" them. How can I owe anything when I'm on auto pay?!?! Never received a phone call about this debt or anything, just ended up with a third and final notice out of nowhere. Ok, so no problem I think to myself. I call the customer care center who back dates my policy and I officially have a 0 balance. The Customer Care guy tells me to disregard the bill and not to worry about it going to collections. Fast forward 3 weeks...BOOM! Collection notice. Lol All because Richard didn't call me and tell me I owed anything! After paying him thousands of dollars over the past 7 years, I didn't even get a call. I thought it was taken care of as I was always an auto payer. Thank God Allstate corporate is competent and has opened an investigation to have this collection fixed and taken off my credit score. It's like he wanted to hurt me because I left. All of this extra work I have to do because of laziness on his service side.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a resident of Richmond for over 25 years, I love assisting my neighbors and community with finding coverages to fit their family's needs. My agency specializes in auto, home, life insurance and more. We can also help you prepare for retirement.

Sarah Smith has done a fantastic job of responding to my changing needs for auto insurance. She is…read morefriendly and helpful. I know she can quickly solve any problems that I bring to her.

Angie and her office were not attentive at all. The phone never got answered and the office never…read morecalled back if you left a message. It got to the point that we tried to change agents while we lived in the area and were told we couldn't by State Farm itself. When we moved to a new agent after moving out of the area and they had to pull our records from Angie's office they couldn't get a hold of them. It got to the point our new agent had to go through corporate State Farm to override the record transfer so we could finally get properly insured in the new location which was ridiculous. She doesn't seem to care at all about the people she insures and it's difficult to change agents so do yourself a favor and find someone else before your caught in the same trap.