I've been a customer of Charlotte's for well over a decade. My wife and I have insured our home…read moreand cars, always with great service and a competitive cost. She and her staff are easy to work with, whether we are submitting claims or just calling to ask questions about coverage. I highly recommend Charlotte and her staff.

The location was quiet, professional and clean. Great customer service and very patient!read more

Can get really good cash here, just make sure you can pay it back. I've use title max in the past…read moreand got 7 grand. This was at least 20 years ago

My spouse wants to get a vehicle loan on a vehicle we paid cash for. He opened an account here just…read moreunder his name for this loan. We have a joint account, but we didn't want the vehicle in both names. Somehow a loan officer named Beverly got the application, and it has been a royal pain. I called her to ask some questions, and she went on and on and on and on and on and on saying the same thing 10 different ways and wouldn't stop and wasn't answering my question. I finally said. Can I please speak, essentially cutting her off.. and crickets. Hello? Hello? She wouldn't talk to me. Finally she said "you don't wan me to talk so I am not talking". Ugh. Really? I asked my question, and again she goes on and on and on and on giving me the same information over and over again. I finally said thank you and disconnected. This process started with Tuscaloosa Credit Union. My husband sent her his Social Security Card and last pay stub via email. She calls and says she got the email, but there is no attachment, explains that he has to learn how to do attachments to email. Huh?? He drove into the office, (64 mikes round trip) they open the email in her office, he says see that paper clip? There is the attachment. "Oh". Is all she said. No apology. I hope Alabama Credit Union's takeover provides more customer training. Beverly needs it. UPDATE: later this afternoon, Beverly contacts my spouse again. Appears he has to come back to the credit union office and sign paperwork and have it notarized. It is a 64 mike drive round trip. WHY didn't she know to have him sign this morning when he was standing in her office? Because she didn't know...this is a loan officer folks. Terrible terrible customer service.

Super nice folks and always willing to help you with financial assistance, whatever the need.read more

Alabama Title loan is the best honestly. He was so patient and fast. He did a great job helping me…read morewith my needs. I'm happy with them.

Grant has probably forgotten more about insurance than I will ever know. Super knowledgeable and…read moremade the process simple. Things I can appreciate. Highly recommended!