extremely unreliable !! the product is great!! but customer service is very vague and effortless…read more not going back

Went to buy sunglasses and found 2 great pairs. We were ready to spend over $400. We wanted to…read morebuy one as is and order a second pair. The system to go online was down. No big deal. They said they would call us when it was back up. We drove all the way back after they called and said the system was working. Instead the system was still down. While trying to get the system up and running they ignored us and instead serviced people who were buying discounted items. After 45 minutes waiting the first time then driving back and waiting another half an hour with NO SUCCESS and totally frustrated, we left. AND the crazy thing is that the employees were saying this happens on the weekends all the time. If you want to lose customers don't update or improve your system. If you want to keep customers maybe you should assist us or give us options... We would have bought the one pair and you could have ordered the other, but no such luck. REALLY DISAPPOINTED in this store.

I highly recommend My Eye Xpert in Gurnee IL! The staff is extremely personable, knowledgeable, and…read moreCovid-19 friendly! I only take the time to write a review when a business or staff member goes above and beyond with their customer service and everyone at My Eye Xpert met that expectation and then some! The staff truly does put the customer first and really appreciates our business demonstrated by their actions; therefore, when I received service of this caliber, I show my appreciation by writing a well-deserved review! During this unusual time in history with the Covid-19 pandemic I walked into the My Eye Xpert Office in Gurnee IL for another routine eye exam and I was greeted by warm greetings by Amanda who proceeds to ask me to wash my hands for safety then guide me to massage chairs to enjoy while I await next steps. I am pleasantly surprised and enjoy the wonderful massage for about 15 minutes then I am kindly greeted by Mike who proceeds to complete the pre-tests before I meet with Dr. Jeff. Mike explains each procedure and is very professional and polite as he guides me through each step of each test he performs. Afterwards he leads me back to the massage chairs for a short wait before I am introduced to Dr. Jeff . Of course, I am very happy to enjoy another mini massage, so I happily oblige and enjoy the massage chairs again! Next Dr. Jeff escorts me to the eye exam room where I proceed to get my eye exam. Dr. Jeff is truly a qualified and professional ophthalmologist! Not only does he go through the routine eye tests but he's also extremely personable and very easy to talk to, which is helpful because he thoroughly explains the results of the eye exam in clear in concise manner that's very easy to understand. Dr. Jeff explained the adjustments in my prescription were made to both my contacts and eyeglasses to ensure I understood the changes were made for my good for now and going forward. Clearly, he is highly qualified and knows his field well! After my comprehensive eye exam Dr. Jeff gave me trial contacts to wear home and asked Amanda to help me pick out glasses. I was the last appointment of the day (my appointment was at 6pm) and Amanda patiently helped me pick out not one (1) but two (2) frames even though her shift was over for the day! I never felt rushed to hurry up and pick out my glasses so she can leave and go home in fact she told me to take my time and understood picking out glasses is an important decision! Her patience is undeniable and her customer service is incomparable! In essence, I highly recommend My Eye Xpert in Gurnee IL to anyone looking for a comprehensive eye exam during and post Covid-19 pandemic! The entire staff is AMAZING, customer-focused, helpful, personable, knowledgeable, professional, etc. and they have extremely stylish frames. Check out my selfie of the Elton John frames! My visit to My Eye Xpert was more than eye exam it was an eye experience and more (Not a bad idea for a store name, eh?)! If you want more than a typical, boring eye exam then be sure to visit My Eye Xpert and remember to take a selfie wearing the Elton John frames and post it along with your rave review along with mine! Don't believe my review? Go see for yourself!

I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

We've been coming to Gurnee Mills for three decades. Having lived in Michigan, Wisconsin and Ohio…read moreduring this time, the mall has always been accessible to us and a place that we liked to patronize when our travels included the northern suburbs of Chicago. This massive mall with nearly 2M square feet of space for up to 200 retailers is always an interesting experience. The repertoire of shops here, of course, has changed over the years. Gone are shops like Sears, Borders and Circuit City. Now there's more contemporary replacements like Kohls, Hobby Lobby and Primark. While many traditional indoor malls are dying a slow, painful death, Gurnee Mills seems to be thriving at least to some extent. The food court is still quite active and the storefronts still seem largely occupied. I particularly enjoy places like 2nd & Charles, the aforementioned Primark and Five Below. The food options like Starbucks, Cinnabon and Charley's Steaks are quite good for a drink, a snack or a light meal. There are also places for the kids to play. All of this housed in a pleasant facility continues to make Gurnee Mills an enjoyable place to visit.

I haven't been to Gurnee Mills Mall in years. It is still a huge indoor shopping mall with all…read morekinds of stores to check out. There were so many different stores and fast food options. But it's very easy to get lost.

Always a pleasure. The staff is kind and will work with you. They have a great variety of frames…read moreto choose from. I had Versace and this time I purchased Swarovski. These are bold, out of my norm, but do love them. They offer sunglasses and contacts as well. The doctors are very nice as well.

I love their glasses selection. Staff is super helpful too. Easy and quick to get intoread more

This place is a disappointment they just want your money. I went Monday for them to put the screw…read moreback in my glasses since I wasn't able to do it and they said it should be done by tomorrow but never called me till Thursday. Not even the worst part, they said they "weren't" able to fix them and that MUTIPLE people tried to work on them but failed and it would be best to buy new frames?! I said no and took it back to go to the LensCrafters in Vernon just for them to fix it in 5 minutes max! Would not recommend going here. (They also bended the heck out of them they weren't like this!)

I ask the lady if my insurance was going to cover my visit and she say yea. Then they say my…read moreinsurance wasn't going to cover it so I had to pay.. bad business wouldn't recommend this place

My experience with Pearle Vision was extremely disappointing. I was prescribed the wrong lenses --…read moreI specifically requested bi-focals, not progressives -- yet when I tried to have the issue corrected, I was treated with disrespect and disregard. Instead of acknowledging the mistake or working with me to resolve it, I was repeatedly ignored and made to feel as though the problem was my fault. Despite paying $1,775, a 2nd appointment with them and again was ignored.. until I had to leave and my calls for assistance were not returned. The manager, Lana, failed to follow up after several requests, and when I called again, I was abruptly hung up on. I have since contacted the Better Business Bureau and Pearle Vision Headquarters, as I need my funds to go somewhere else for prescription glasses... How HORRIBLE is that !!! This experience has been both frustrating and disappointing. I would strongly recommend taking your business elsewhere, where professionalism and customer care are a priority.

Absolute professionals are there. They have state of the art equipment and are very knowledgeable…read moreand kind.

Had someone from corporate contact me and they had the store manager contact me as well. Spoke to…read moreMarley today, very nice and apologetic and she was able to resolve my issue and apologized for her staff. Was very nice speaking to her and knowing that someone at that location cares to help resolve issues. Will update once the issue is completely resolved.

Starting off, the examination, I thought was performed well. I was able to see almost everything…read moreexcept the last line. I came here knowing I needed reading glasses. I did not realize how difficult it would be. Before when you would get glasses. You were near-sighted or far-sighted. I know that people with poor vision must have it more complicated. My last examination was a 1.25 prescription, which still worked for me. Since I had not had an eye exam in years. I wanted to update the glasses. I asked what this prescription was, 2.50. WHAAAAT? I cannot even see in lenses above 1.75. I know, I am not an optometrist and understand all the complications that come with vision. The girl who attended to me explained that vision changes depending how far or near you are in front of a computer, phone, tv or reading a book? HUH? Well, near sighted or far sighted. She then stated she could explain optics to me. To which she did explain a little. Just want to wear same glasses for reading without struggling. Did I mention that both my husband and I, had exactly the same diagnosis and prescription level? Whereas before, completely different. Just want to believe that we are cared for and diagnosed properly. My husband also had to bring back the glasses due to the prescription being too high. He could not see anything with 2.25 Lense. Had blurred vision, headaches and nausea. Wearing a 2.50 prescription when I see fairly well with a 1.25 can and will, damage my vision. I do not need to be an optometrist to know this. Also, I had a $300 Insurance coverage for lenses & the exam was free. I also needed the sv blue light lenses. Still had to pay out of pocket. Was not a whole lot but $330 for reading glasses is a lot. I cannot complain about the customer service of the individuals working here. All were nice and I was greeted when I entered America's Best in Gurnee. I will say that I felt as if the young lady who attended me, might've thought I was trying to be difficult. However, this is me. ADVOCATING FOR MY HEALTH. THANK YOU

When ordering the washer, website stated delivery on 6/6 and that was accurate!…read more Delivery was confirmed via email for 11am-2pm. Driver arrived at 10:45 Delivery drivers were friendly, courteous, and careful. Not one ding or dent from front door to basement while removing old washer and installing new washer

Everything thing when perfect and they hook everything up. They made it look so easy.read more