I can't say I was impressed with their business. They…read morecharge less than other vets indeed for the 1st consultation but it seems to be a marketing thing...because on the 2nd and 3rd visit they found all kind of tests to carry out and prescribed way too many meds for a pet that has been stable since the last 3 years. Admittedly my pet requires regular follow ups but I was never asked to carry out so many tests where I previously lived. And meds were kept to a minimum for the pet's sake. The doctor was not overly friendly with my pet. Previous vets I saw took their time to reassure him and ear his trust but here they were in a hurry and I almost felt like they treated him like a car to repair. To the point where he was very stressed. A few times I asked some questions about his condition but the responses I got were pretty vague. Everywhere else I have been there was the option to pay in installments but not here. They expected $500 right away (this was not an emergency, just a regular check up).When I asked if it was possible to pay in 2 installments (as I did not expect such a high fee) they looked at me like I was trying to avoid payment and made them waste their time. I had to ask for a quote before all the tests were carried out because otherwise they were just proceeding oblivious to my presence. I have owned pets all my life and dealt with many vets. These were the ones who impressed me the least. I would not go back. I do not recommend them. There are many better clinics in Montreal where they don't deal with customers with attitude and take time to discuss options/interact with your pet.

Very honest doctor! Takes his time to explain and doesn't rush ! Many times I went and every time…read moremy dog had a problem he would open his book and show me what the problem is and offer a treatment! Truly cares about your animal, does not charge you expensive or do unnecessary tests! He is always available to answer questions. I have visited many vets And by far he is the best priced and great service! Do not hesitate to go!

Great little clinic with good reception staff. As this was my pet's first to this clinic they…read morelooked at her file and created an account. Due to COVID restrictions we are not allowed accompany the pet in the exam room. Doctor was very professional and explained that my chonky girl needed to lose some weight. Doc also gave me a free bag of dental food so yay! The only problem is due to an on going construction there is no parking space nearby to park while your pet gets examined.

While on vacation my doggy somehow got ahold of a double chocolate chip cookie. Had to find a local…read morevet last minute. Staff and veterinarians were amazing. Friendly and thoroughly explained the process and pricing. It's a well organized and clean office. Most importantly my doggy feels much better.

A complete and utter disappointment for myself but most importantly for my now deceased dog Simba…read more Sadly my regular vet left his practice and I was in need of a new one. At the beginning, for normal vet care they were sufficient, but later, once my dog began to show signs of illness, such as peeing in the house, lethargy, no interest in walks anymore, etc., which I reported to them, I was shut down time and time again and told my dog was fine. We had blood tests run and heartworm test done, all the vaccines they could load into my dog (6 at once on one occasion) and medication for his allergies. 5 weeks before my dog's horrific death on my front balcony I once again went in to tell them something was seriously wrong with my dog was once again told there was nothing wrong with him, even though at this point he would no longer walk. I was told an arthritis shot should be considered. He was 7 years old after all. A few weeks later my dog collapsed and had to be lifted in to a wheel barrow (he was 130 pounds and we could barely lift him) to try to rush him the the DMV in Lachine. Sadly he died in the back of our truck before we make it. I called Poirier O'Brien to try to get some sort of clarity on why my dog was dead. A vet who I had never dealt with before called me back and told me, to my horror, that after her review of the file the test results in my dog's file indicated that my dog had cancer, something that Dr. Emily Thompson had somehow missed. I now have to live with the fact that I let my dog down, that my dog must have suffered horribly with pain from cancer and finally a horrifying death which I won't go into detail because it simply hurts too much. I normally don't leave reviews but I think in this case I would not want anyone to go through what I, but more importantly my dog, went through. My last note is that I thought perhaps the owners would have the kindness or decency to at least contact me but to this day, approximately 4 months later, I have not heard a word from them. I think that in itself is self-explanatory.

Dr. O'Brien is the best vet I have been to in Chateauguay. I have lived here for 55 years and…read moretried most of them. The clinic is professional and well kept and pleasant. There are private rooms for you and her staff are sensitive and informed when difficult procedures are taking place. Dr O'Brien's love of her job is evident in how affectionate she is with her clients. I have only had one other vet ever get down on the floor with my pet and nuzzle them. But she does this every time. She is professional and thorough, her recommendations are clear, she provides her opinions and as many options as possible and let's you come to your informed decision. When providing the options for treatment Dr. O'Brien advised us on the cost, laid out our options with all the varying paths and we chose together how we would figure out the problem. Actions were taken on a step by step basis as in many things it is not always easy to diagnose precisely without tests. I don't think a quality vet practice is cheap to run. This is a reality and in many ways you get what you pay for. But above this there are somethings that money can't buy and that is a bed side manner that is second to none, humanity and caring, this woman and Dr. has it. The other Dr's in this practice are like minded and this makes them a strong unified team. If money is a problem, speak up, she will do her very best with all options to find you what are your best options to look after your family member. She certainly did this with us. Her follow up personal phone calls are something I have never seen before in any vet. When you want someone who cares and is experienced and only wants what is best for your family member when they are at their most vulnerable. Go here, She is a wonderful human and a great vet.

I brought my kitten Willow there this evening to get his last shot that he needed. When I had first…read morecalled, the receptionist was great at answering all of my questions and was incredibly sweet and informative! I had been looking around since I had gotten my kitten wanting the best, and I found it. As soon as I walked in (there's two doors by the way, one for cats, and one for dogs, to keep them separate as much as possible, it's great), the receptionists were all happy, great at what they do, and really friendly. My appointment was at 7:30 and I got there a few minutes before. I was brought to the cat section by one of the receptionists (it's fantastic) where there was the boutique with all the cat stuff. I only waited a few minutes for the vet tech and she was lovely! She was so incredibly informative and as it was willow's first vet visit, it was my first one too. Everything went fantastic, the vet is fantastic and kept my kitten calm during his shot. I had every single question I had answered with a smile, which felt great considering this is my first cat. 100% recommend, I don't have a single bad thing to say. It's average priced as I had called around, and it's fantastic. Update: went for willow's yearly shots, and brought my new kitten too. Once again, 10/10 service

I have a lot of cats. All are rescued strays who have had a rough go of it before coming to live…read morewith us and many of them have medical issues due to their life "on the streets". As a west island resident, I have tried many veterinary clinics in the area including the Pierrefonds Animal Hospital, Anima Plus in Ile Perrot and the DMV in Lachine. Each has their own areas of strength (and some have LOTS of weaknesses), but I have found that Dr. Nina Gauthier at the Timberlea clinic is the most consistent, reliable and compassionate vet that I have dealt with in a long time. I have brought cats to her with issues ranging from a simple flea infestation to thyroid disease, calcivirus and cancer. In every instance she took the time to properly diagnose the animal, research & propose treatment options and come up with an effective solution that takes our multi-cat household into consideration. When our fur-babies get sick, it is always stressful, since they can't tell us what's wrong - and we can't explain that we're trying to help them, but Dr. Gauthier takes the time to answer my questions and is always patient and kind with the animals - even when they pee on her out of fear of a 1st-time vet visit! The team of technicians, support staff, assistants and groomers are also caring and friendly and give me the confidence to leave my animals in their care. I feel like they will treat my cats as they would their own. The Timberlea clinic is equipped to do most diagnostic tests (except CT scans) as well as general surgeries and even dental extractions. The one drawback is that if an animal requires hospitalization, there is no technician on staff overnight to check in and take action if complications arise. For this reason, I take my cats to the DMV in Laval (NOT Lachine) when I know they will require an overnight stay. There is also an extensive boutique with lots of unique pet products as well as a good selection of food & treats. Prices both in the boutique and for vet services are about average for what you would pay at any local vet, and much less expensive than the DMV emergency clinic. I am a BIG fan of this clinic and all it has to offer and would definitely recommend it to anyone looking for superior care for their animals.

I used to go elsewhere, but I was gradually getting more and more displeased with their services,…read morewhich brought me here. I really like this veterinary clinic! It's small, but has a very efficient and dedicated staff. From the get-go, I could see and feel the difference. They were diligent, helpful, shared their knowledge with you and made sure to explain things accurately. They've treated my dog for various reasons and have always managed to give her back to me with her tail wagging and in much better health. I would recommend them to anybody, hands down. The team at MVH really takes care of you, and more importantly, your pet.

Ok so the positives--the receptionists and the vet techs are great. I felt supported and well taken…read morecare of in their hands. The vet however was a different story. I took my cat there three times and each time she would jerk her hand away from my cat when he resisted being examined. To be fair, he's an obstinate kitty but he's 100% not vicious. His claws are trimmed (by me) and he nips a bit. I would understand an average person being cautious, but a vet reacting by jumping away? Not cool. Every time I went, she tried to convince me to sedate him. And every time my cat was more afraid. I also find that they are very quick to additional tests and treatments. My cat is energetic and playful, his coat is healthy, he eats well, is a healthy weight and stays indoors. Because she couldn't examine his teeth, she recommended I have him sedated to get X-rays and a teeth cleaning (even though from what she did see his teeth were ok). It all felt excessive and I eventually went to another vet who knew how to handle my cat better and took a less invasive approach. Maybe we just had different life/medical philosophies but I wouldn't recommend this for a cat with any spunk unless you don't mind medicating for each trip.

Hands down the best veterinarian clinic in Montréal. Always had a great experience with every…read moresingle employee. I recommend this clinic if you've ever had a bad experience with yours.

Dr Bertrand is an amazing vet! She always takes her time, she goes out of her way to do what is…read morebest for your pet, and she doesn't recommend unnecessary procedures or medications. Also, my dog absolutely loves her too. Dr. Bertrand is a gem!

I have been bringing my cat Bo (Beanie) to The Animal Health clinic since he was 7 weeks old. He is…read morenow 3.5 years old. Their level of care is immaculate and pricing is extremely reasonable. The reception remembers Beanie every time he comes in as a kitten would give him cuddles before his appointment time! Bo just got neutered last week and the vets were, again, immaculate. I can't stress how wonderful the level of care is here. Reception is also spot on and the techs always call and are extremely supportive and informative. I live downtown but always take an Uber to this clinic. It's worth the extra time and money.

First experience bringing the new cats. Call twice to make an appointment, no answer, left a…read moremessage, no one returns the calls. Finally land someone on the phone a week later, make a Saturday morning appointment specifying that I need to be somewhere by noon. Appointment time of 10:40 not respected. Multiple people with 11;00 appointments for both cats and dogs seen first, walk ins seen first (non emergency) I had to leave after an hour of waiting with my pets still not treated. I had to leave my pets to have their booster shots and send a friend to pick them up, not be able to complete 2/3 of the appointment as I am not there to be shown how to trim their nails (the only reason I was waiting to clip them) nor ask for the vet's investigation of a certain coughing/sneezing behavior that's been repeating (kept video of the incidents) nor provide any in person information relevant to their check ups and other issues with their diet. At no point did the staff advise us of any anticipated delay as we say there for an hour. The service has drastically changed since I last used their services and I will be looking elsewhere for my pets' needs.

So happy with this clinic. They were able to reorganize clinic schedules and come to work on their…read moreoff day to accommodate a last minute, necessary surgery of our cat. Surgery went well and the follow up since has been nothing but exemplary. Highly recommend this clinic to anyone in the area who is looking.

I would put 0 stars if I could…read more Absolutely disgusting customer service. My mother's cat is actively sick and dying and they refused to find any time to see and put down her beloved pet. After everyone said that "it would be incredibly sad to prolong her suffering" the doctor said that she will not help my mother because she didn't want to "extend her working hours" for a procedure that takes what, 15-20 minutes? That can probably be done by a vet technician? This after over 20 years (and multiple animals). I am furious, disgusted, and disappointed. Honestly, you should all be ashamed of yourselves for not giving this precious cat, nor my mother, peace.

Our female is a regular here and we brought our male as well because of the great service we…read morereceived. He doesn't like car rides and being outside and was very vocal about being away from home. The secretaries saw this and got us into an exam room right away. The doctor was very empathetic, thorough, explained everything, the cats were very docile with him and he was very knowledgable and caring. Highly recommend.

From the owner: The Lachine Veterinary Clinic offers outstanding personalized services to pet owners from Lachine,…read moreLaSalle and Dorval, but also throughout Laval and the West Island of Montreal, since 1982. Cats and dogs, but also birds, rabbits, ferrets, rodents and reptiles receive compassionate high quality cares. With its dedicated team, the Lachine Veterinary Clinic offers a full range of services, both in medicine and in surgery, hence promoting animal welfare and the satisfaction of their owners.