Fuck this place. The people they use to tow the cars that they illegally tow is a horrible company…read moreand so is the cash store. They have stolen so much money from us and god knows what else the tow company has stolen, they already have my birth certificate, social security card, my ID and all of my money so I guess there stealing identity's to. I 100% do not recommend. -100 stars if that was only an option

I come here to pay my mom's loan and the ladies here are very friendly. They all know me by name…read moreand they are very professional. If I ever needed to borrow money this is the only place I would come.

They trying to loan money to my niece the car not in her name and she's not working. That they only…read morewant really is knowing she will end up loosing her car. Pretty sure they not going by the legal way.They should be turn in to better business and texas department of license and transportation.

I would give this place 0 stars if I could. The people are nice and that's about the only good…read morething I can say. A simple 6 month title loan can easily turn into a year. Case in point, I reached the 6 month on my loan, and the lady was giving me new contract documents. I asked her what that was and she said that after 6 months, the loan is automatically refinanced per company policy. Complete bs!! I really don't see myself EVER going back there!!

Do all you can do to avoid this place. If you must out of necessity pay attention. They are…read moretricky. I let them bamboozle me. My loan was just about over and what do you know I was tricked into refinancing. Pay attention to what you sign. And don't fall for "you can make a smaller payment today" line. That is code language for we are refinancing your loan and now you are on payment #1of12 again. I know you were on payment #8. Be aware. #staywoke

Terri did great good customer service would recommend this location an Terri for assistanceread more

Amber was very helpful and got everything taken care of in no time at all!! Best experience I've…read morehad with any title loan place ever !

I have been coming here since 2017' 6 loans and only 3 days late in total. I have sat, talked, and…read moremet with everyone there but when I met Sabrina Cornell I realized this place has changed. On Sept.19th at 12:38 am I called Sabrina saying I am not getting notices is my loan due? She said its 32 days late, wow I was shocked. I had been receiving a lot of calls and each time I went straight to my app no new messages, I have used only the app for 7 years. I was getting the warning calls but I had just paid $5,800 on a $6,000 loan last payment and I always get calls asking me if I want to re-borrow the money so I was not needing to answer. The calls did get numerous and with each call, I went to my app and nope no request for payment. The last few calls I knew something was not right but it did not dawn on me I was only looking at the all-mighty app. I explained to Sabrina and she said pay with the app or come by. I go to make the payment on yes the app. I could not login, and forgot my pass did not work I called and finally found my account is locked no way to pay with the app. Ok so I had arranged to pay at the office it had to be paid that day but can't do that either the truck was not in my driveway it had been towed and there were still 1.5 hours left before they closed. I would just say you know I was late that's fine but Sabrina knew I was going to pay that day as we agreed. When I met her there she was saying " That's why you needed to call me, what? we spoke earlier that day and it still got towed. She seemed to enjoy the entire process of what I was unfortunately going through. I asked her what happened to the app, and why I was locked out but she never answered. She said earlier that I opted out to get text messages, which I did not. While I was there she did not see me as a human being she just happily went through all the bad things that were going to happen to me to get my truck out. When I was sitting there a lady called in because she was 9 days late Sabrina told her, you know I can have your car towed on the first day. She seems to like wielding her power. Horrible person and when I found out Sabrina was the general manager? Wow, think about it all the workers do what she says. You can't put someone, especially at the top who is so grossly incompetent and so detached that they can't help or serve their customers who are trying to pay.

Jefferson was very helpful sand made sure i left out with a smile on my face. great workerread more

My experience was great today and got everything taking care of . And I get to get some good money…read morefor my car and I appreciate there help for today I recommend this place for real . And the girl who help me was thresea and she was very helpful .

Would give ZERO STARTS if that was an option. RUDE TELLERS...this was second time I was in, and had…read morethe same sort of rude treatment. Seriously FROST BANK Bryant Irvin, figure out how to treat your customers politically, with respect. Close this branch

I opened an account online and when I went to deposit the money, My best friend from England wanted…read moreto send me money and we wanted to see if it would be feasible. I asked about the fees. As they were closing they called to talk to me regarding their concerns. I told them I understood their concerns, but after talking to my best friend we decided I would not accept any money from her. I told them that we were not going to proceed. Conversation should have ended, but then she proceeded to ask personal questions that made me feel extremely uncomfortable. She called back a minute later saying that they were going to close my account. My husband started to step in and questioned Crystal about the conversation and she immediately said "I'm talking to Christine." Excuse you! Don't talk to my husband like that. I will be calling Customer Service tomorrow. Based on that conversation as to when we will get to the bank to close out my account. I am to have direct deposit into that account and now it is too late to change the direct deposit for my next check.

Great customer service! Really appreciated them working with me on my money order that was ripped!read more

I purchased a money order from PLS for the amount of $1475 in July for rent. So when I went to pay…read morerent for this month of August they said I owed $475 from last month I showed them my receipt for the money order that I purchased. On Monday I went to the PLS store where I purchased the money order to do my own investigation.I spoke with the manager at the location to see if it was cashed and the amount of the money order the manager said he could and that it would be a fee of $10, when he gave me a copy on the copy it said $1000 I told him that the money order was for $1475 he said he see that and that something was not correct about that. I then asked for corperate # I called corperate and spoke with someone they said they would send an email to another department that could handle the sitution. So today (Thursday) 08/13/26 someone from corperate called me back to speak about my concerns. she stated that she would look into it to see when I could recieve my $475 from PLS, I asked her how long would it take because I have an eviction notice she said whenever she get to it, at the end of the call I did let her know that the call was being recorded because not only do I need reciepts but audio is also good to have since I decided to get an attorney. She said she wish not to be recorded and that she was going to end the call. I told her to please work on it because if I get a lawyer PLS would defiently have a lawsuit thats going to cost them more money. She said okay and didn't seemed worried about it at all. People please be careful when visiting PLS to purchase a money order. I see scamming written all over this sitution.