I have to wonder if my recent experience was just a bad hire or something else?…read more I called to check if an item was in stock and verify pricing - the woman who answered the phone was fairly abrupt (rude), "I'm with another customer right now." Anyhow she put me on hold, then got back to me, "Yeah, we have what you're looking for." 2 minutes later, I arrived and made my purchase. No pleasantries, no "thank you" upon completion of the transaction. I'm not sure if they're still capturing phone numbers and tracking sales, but that didn't happen either. I self-loaded my two 40 lb. sacks of water softener salt. Too bad I threw out my $5 coupon they mailed me - today would have been a good day to use it - I earned it. Disappointed...3 stars is probably generous.

The staff is quite friendly but their prices are truly crazy. 5/8" screws for .25 each, nitrile…read moregloves for almost $18 per box when you can order all of this stuff on prime and have it at your house same day. So what's the point? Why pay convenience store prices for things that you can get for way cheaper online or at the giant orange box store? Over $7 to cut a damn key?! And I brought the key blank!!! Come on. You're not even trying to be fair. I wanted to support a local small business but this place is truly not worth the sky high prices for these things. This store isn't worth it unless you're truly desperate to have what you need. Otherwise steer clear their prices are a joke.

Great! Went in to get a part. They didn't have it but directed me to the auto clinic next door, who…read morehad the part. Above and beyond! 5 stars.

The guy that works here is extremely rude. Every time I come here to buy something God forbid I…read morecome back to try to return it. I get a dirty look, and he mumbles some curse words under his breath. WTF. I'm never coming back here again. I'd rather go to Southbay hardware on Artesia, where they are friendly and they have no issues with you returning an item. This guy is a complete jerk and should not be anywhere near anything that has to do with customer service.

Support local businesses! They're always so helpful, friendly, and knowledgeable. The shop is…read moreorganized and clean. Had to get keys made and they had a variety of styles which is important to me. Also left w a broom, watering can, and lockbox bc I forgot I needed them. I came back close to Christmas for some stocking stuffers (laser measurer and flashlight). They always answer the phones and they're always willing to help.

I wouldn't rate them below three stars, feels unconscionable, so that's where this lands for me…read more The main factor is pricing. Items here run noticeably higher compared to larger, non-mom-and-pop hardware stores, which makes it harder to shop here regularly. Keys were $7 each, and I accidentally grabbed a key ring I thought was $6, but it had been placed on the wrong hook and rang up as $13. A few areas of the store could use better organization and upkeep. Items were hung in the wrong place or can't easily tell pricing. I came in just to make keys and ended up spending $30. That said, the store staff were friendly and helpful, which I appreciated.

Great little hardware store! Wanted to highlight they sell super cute handmade wooden receptacles…read moreby a local artisan who is disabled. They are lovely and inexpensive.

Simple and straightforward experience. Asked for a key and it was made quickly. Friendly service!read more

I grew up going to Hawthorne Hardware for my needs and still do when my mother needs stuff fixed…read morearound her house. I'm a believer of patronizing the "mom and pop" stores in these times of big box stores and the convenience of the internet but charging more than 2x for threaded plastic pipe for sprinklers is a little much. 1/2" x 10" pipe @ HH: $3.19 1/2" x 12" pipe @ BB: $1.52 I understand that they're going to be a little bit pricier and I enjoy their knowledge when I have questions but I can't.

Like another review says, why do I bother? I have tried getting different things here for the last…read more40 years. Always something needed and when ever I drive by I take a chance. Never made a purchase. The place is an absolute mess. Why does True Value allow this? Filthy, unorganized and out of stock. That is all a customer needs to know when entering the door. Just keep driving.............

This store is close to home and always has everything I need for my home projects. The customer…read moreservice is awesome. Theirs always someone knowledgeable there to help you out...

Love supporting small businesses and this was by far one of the BEST!!! I came in for a window…read morerepair and was amazed at how wonderful the service was!! I was attended as soon as I walked in the door and I thought I was going to have too wait about 3 days for the repair. An older woman assisted me and I was surprised that they were able to fix it that fast! Will definitely be returning!!!! Great prices and excellent service!

Yelp review -- 0 star Title: Open on a holiday, but terrible…read morecustomer service and a threatening confrontation I stopped into South Bay Industrial Hardware today (Nov 11, 2025) because they were open on the holiday and I needed a can of Fix-A-Flat. The owner, John, completed the sale but the can I bought had a leak at the top of the hose -- something I've used before and never had an issue with. I explained that the tube looked tightly packed and might have been damaged in packaging, and asked to exchange it. Instead of listening, John stared at the can suspiciously and acted as if I was being dishonest. He reluctantly let me exchange it but warned that if the replacement didn't work I wouldn't receive a refund. He grew rude and condescending during the interaction, which was upsetting. After I left the register I said, while still in the store, "Thanks for not trusting me." He laughed. I regret that I used a bad word once I was outside. What followed was alarming: he came running out of the store and tried to grab the exchanged can out of my hands. He threatened to call the police and -- while I was recording from about nine feet away -- said into the phone, "she's right next to my face." At one point he would not state what he thought my ethnicity was, which felt explicitly hostile and discriminatory. I have video of the incident and plan to preserve it and report what happened. I'm sharing this to warn others about the poor, confrontational customer service and the intimidating behavior I experienced. I will not recommend this business based on how I was treated today.

Staff was friendly and helpful in finding what I needed. I saw a weird review before going here, so…read moreI was skeptical, but I like the mom and pop feeling and they took care of me!

Twice I'd come in to replace screws and bolts i needed to affix the original round seat I'd…read morerecovered to a wrought iron chair. the original screws were too short to go completely through the holes on the chair's steel strap supports. Then the paper bag filled with the well pondered new parts got lost and the whole project went on hold for months until today. Ready for another 30 min of testing and trying I was approached by a new face. REMEMBER THIS NAME: JOSÉ. Within seconds, HE KNEW the store carried the EXACT matching the original screw I'd brought with me but slightly longer.... too long unfortunately. But JOSE said "wait! I know!" and returned with a PERFECT alternative. i must praise the depth of his agility to think through the issue and knowledge and familiarity of the stock, let me not miss his grace, and enthusiasm and joy in the resulting PERFECT solution. BRAVO Lincoln Hardware for a Great employee! and for having dog treats.

nice inventory. what resonates with me is that they let you know exactly where the customers rate…read morethere. when you walk in the door, there is a large obvious sign which states no restroom in the building. really? it is sad that the big box stores are running the small stores out. what's keeping this dump aroun?

The man on the phone is the worst ever. He made an ignorant comment about my driver, saying "yeah,…read moreI wouldn't give him my credit card, he seems seedy." Trash bag thing to say about someone you don't know. The sarcastic attitude is as foolish as him. Also, if you reserve on Uhaul and give them your card on the phone, you cannot charge that card. You will need a physical card to pickup and Hane will not take a card over the phone or through the Uhaul app or website or phone, so DO NOT SEND authorized drivers or movers. You physically have to be there to give them a card.

Ive been a customer at Hane Harware over 30 years. Always satisfied. Today visit was a simple visit…read moreto just get some keys made and get some key holders. Associates Rey and Noemi were both very kind and professional. May God Continue to bless them both. Pleasure to have in my neighborhood