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    ACG Math Tutoring

    5.0 (1 review)
    Closed 9:30 am - 1:30 pm

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    1 year ago

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    The Princeton Review

    The Princeton Review

    1.9
    (23 reviews)
    63.8 km

    I am extremely disappointed with The Princeton Review's LSAT self-paced program and, more…read moreimportantly, its customer service and refund process. Before you spend hundreds or thousands of dollars, read the refund policy very carefully. If the course isn't the right fit for you, don't expect much flexibility. I found the policy to be rigid and completely one-sided, with little regard for customer satisfaction. What frustrated me even more was the inability to speak with a manager. When I requested one, I was told that wasn't possible. Instead, the customer service representative documented my questions, submitted them to management, and informed me that someone would call me back within two business days. If you have a time-sensitive issue, this process is incredibly frustrating. There is no opportunity to have a real conversation with someone who has the authority to resolve your concerns. As a Texas customer, I also found this process concerning. Texas is a one-party consent state for recording conversations, meaning I can legally record my own calls. Yet instead of allowing customers to speak directly with a decision-maker, communication is filtered through an agent's written summary of the conversation. That means management is relying on someone else's interpretation of what you said rather than hearing your concerns firsthand. This creates unnecessary room for misunderstandings and leaves customers feeling unheard. For a company that prepares future lawyers--people who are taught to value fairness, transparency, and due process--I expected a much more customer-focused approach. Instead, I experienced inflexible policies, poor escalation procedures, and a customer service model that felt designed to delay rather than resolve concerns. There are many LSAT preparation companies competing for students today. Based on my experience, I would encourage prospective students to carefully compare refund policies and customer service before choosing The Princeton Review. I cannot recommend this program.

    Do not use Princeton Review. We paid for tutoring and then tried to set it up and they never called…read moreus back. We called them a dozen times at least - always got the same message about high call volume (even when we called first thing in the morning on Sunday). Never once did we hear back from them to set up tutoring. Can't wait to see how hard it will be to get a refund... Go to Wyzant-- much more responsive and we had a good result.

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    ACG Math Tutoring - privatetutors - Updated August 2026

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