This business has did nothing but lie to us about equipment being delivered and installed. We have…read morebeen waiting over 2 years for logs to our fire places and they have did nothing but avoid our calls and failed to keep their word on delivery and Instalation.

This company is ABSOLUTELY USELESS !!…read more I talked to Hussein over a month ago to order me a part for my hot tube. "Sure, I will get right on it, let me call them, get u a part and we go from there" Have heard , nada, zip, nothing, zilch from this company. This is the 2nd time ordering parts from them that takes an act of God to get accomplished. THERE WILL NOT B A THIRD ATTEMPT!

Paradise built a pool and spa at our home . The pool came out great and we haven't had any issues…read morewith it. We love the way it came out. With that being said, the building process was not pleasant. They far exceeded the agreed upon completion date. Said it would take 2 months. Ended up taking 5 months. I also had to follow up and stay on their ass every step of the way. I constantly had to go around the Foreman, who didn't return calls, communicated poorly and didn't follow through, and call the owner just to get sub contractors scheduled and progress made. First They kept blaming the city permitting department. After waiting a month after they dug the hole, I finally called the city myself and found they never submitted a permit. They owned that mistake and promised improvement. After that they would do a days worth of work, leave for 3 weeks, I would call and complain nothing was being done, they would show up do 2 days worth of work, then leave for another couple weeks etc.. I understand that we were at the mercy of subcontractors. But not even scheduling and leaving your customer high and dry is unacceptable. I had higher expectations for their customer service and logistics. Also, there was no follow up after construction. Not even Just a "Hey how's that pool doing?" Pros: Great Pool, Great work, Good Subcontractors. Cons: Poor communication, poor scheduling/logisitcs. I hope they see this as constructive and made some minor improvements since. In the end, we love our pool.

Dropping in on a pool is a big commitment and I have to say a scary thing. The other component I…read morethink is conceptualizing the process from start to finish as its a large process to get a pool in there and fine tune all the details. Paradise dialed it in for my family. Getting started was easy, getting down to details and concept was smooth, and the roll out was likewise lengthy but worth it. Equipment has all the bells and whistling we need to be happy all summer long. All their staff were top notch and helpful, we are very pleased with our pool!

They are under new ownership and is family run. Couldn't be happier with my purchase. I just bought…read morea 2018 Hot Springs Grandee NXT. The price was very fair, the service spectacular and the staff incredibly straightforward. I recognize some problems in the past but the new ownership with Quresh has changed the game! I look forward to working with them! Great spa and a great place to deal with!

Home and Leisure "superstore" now there is a name that makes me vomit in my mouth when I try to say…read moreit. They use subcontractors and when there is an issue they refuse to back the subcontractor and just tell you that you have to deal with the sub. Take it from personal experience--Don't, just don't use them.

Thank you Gino for helping us find the perfect Hot Tub for our home at an amazing price and making…read moreus feel welcomed. Huge shout out to Steve and Oscar for the very professional and informative installation. You should definitely consider checking this place out if you're in the market for a Hot Tub.

From the owner: Customer service, parts, and delivery for Hotspring Spas, Jacuzzi Hottubs, Freeflow, Marquis Spas…read moreand most other manufacturers. We deliver Spas and Hot Tubs in Bakersfield and surrounding areas. Most of Kern County, and cities like Tehachapi, Pine Mountain, Kernville, Delano, Wasco, Frazier Park, Caliente and more.

I absolutely love Poolside Pools! Every time I go to Walmart, I make a stop here. I bring a water…read moresample every week, and they're always so helpful and knowledgeable. My pool has been crystal clear and problem-free for the last four years, thanks to them! ‍ The owner, Charles, is one of the most friendly, loving, and caring people you'll meet. You can truly tell he cares about his employees and the shop--it has a great energy and welcoming vibe. They're even expanding, which is so exciting to see! Honestly, I would choose this place over Leslie's any day. They're not as busy, and once you get the hang of it, it's super easy to test and treat your pool. They'll walk you through it all! Highly recommend this place to anyone who wants great service and a pool that stays in top shape all year long! Five stars all the way!

1st Customer Service, Availability, Completion, Communication, Charles Higgins took the order from…read moreCHW CHOICE HOME WARRANTY came on Wednesday June 24th and left, no communication pool wasn't repaired fully . CHW INFORMED ME That POOLSIDE POOL SUPPLY Charles Higgins had submitted additional work and the dollar amount was in question for the repairs however, on that same day, Charles emailed that the work had been completed? CHW Informed me that on Saturday June 27, that Charles Higgins the owner had received the authorization and he completed the work on that day, Not True, and I was still awaiting a reply because he was not available till the following week so that was untrue. I also emailed Kaylee to send me a receipt for the cash payment of $100.00 given to Charles on that Wednesday June 24, 2026 which I shouldn't have to request it They should've just sent it immediately receiving the cash or paper receipt The leaking had worsen. Charles the owner and is always the tech himself was booked had he could not return until the following week which was 29th Charles came by I guess the gate was unlocked as camera showed him taking photographs the equipment stating that he had done the repairs which is untrue maybe 10 mins if that taking his photos. So we had already hired a professional POOL SERVICE Co. to come out and repair it as we were not going to have all that leaking going on all weekend including the two additional days during the week. We should've been a *Priority as this should not have been leaking period!! Whether he moved cut shifted reset etc. pvc piping I don't know, however, Charles's caused it. He now claims he never touched it. It was not about money. It was about the customer service and the repair that was needed. I don't know if CHW paid Charles twice double or just extra additional work Charles knows exactly what he Submitted that he claimed. I don't know that's between them however, this is what actually happened. I do recall reading negative feedback here as well with this PoolSide Pool Supply Service with Charles Higgins. Mistake Should have told CHW to send another vendor.

They're the best ...they alway have a solution to what ever the problem is ....i would recommend…read moreyou give them a try

Good morning good evening to all I own big hood of pools in Bakersfield and I've done business…read morewith Leslie's supply on Stockdale Highway, Rosedale Highway for over five .. this company five stars all the people that work for Leslie's supply in Bakersfield California are they do and when somebody gives a review that's not favorable there's always two sides to every story. The people that work for supply do their best to make sure that you're informed about what you need to maintain your pool and product that you should use and not use again I give this company a five star rating especially Stockdale location sample sometimes let them just do a test on it and let them direct you in a way that will help you out on a chemical that you need again this is Kurt with big kahuna chance and don't let a bad review or a negative response guide you away from their locations. They have buckets of knowledge just it on to you five stars today five stars tomorrow.

Family owned and operated business. Only sale you what you need .free water testing that a plus…read more they also do manufacture warranty work and thats a huge plus .staff is always friendly and courteous. If you live in Rosedale this should be your first choice for all your pool supplie needs.

This little hidden gem has great customer service and friendly staff at the front desk.read more

had the worst experience with a owner our office Help came out to my home told me I Needed 10…read morebags of salt water. It was gonna be $14 a bag. I decided to get my own bags . The lady who called and told me that did not give me instructions not to put in that many bags of salt in my pool. She just told me I needed it so I assumed I needed that much salt not being a Pool expert, not knowing it's her job and I put the salt in. Called to complain about it looking foggy and they ended up not wanting to take responsibility for not explaining the proper instructions. She blamed the customer she blamed me. She blamed me also for putting two water hoses in my pool which where on , my pool has self filing water pump.. I do not have anybody in my house that would do this put the two hoses in. They did not take responsibility. Did not say sorry did not try to fix anything. Nothing for calling and saying I need 10 bags of salt water and that makes no sense to having a service , then she proceeds to say she will not be serving me anymore do you wanna a company who blames the customer and not even apologize for the miscommunication. She said she would've only told me to put in the salt if I was a customer buying from their store not having Pool Service from them . It was her job as to do the proper thing or her office. never expected this from this lady she seemed. very nice in the beginning when I first met her. Would not take responsibility for lack of communication from her and the way she raised her voice was very disrespectful to anyone. And her office help should be more informed when talking to customers , would not recommend this company for anything. There's many pool supply companies if my pool needed salt that should've been their job to put the salt bags in the water in and just tell me ! unacceptable to a customer. I don't know what's happening to this world but lack of Respect should've never called and told me I needed. 10 bags And it will be added to your bill or why would she tell me any 10 bags? Sounds like she just wanted to make a sale do not go there bad bad experience like I said in the beginning, I thought this company take so responsibility possibility for their fault of lack of communication is not a pool service you want to work with , I don't understand why they will call me and tell me 10 bags of salt water, without explaining to me anything so I go get the salt Debbie argued with me and try to prove her point instead of listening she tried to blame me for it when they're the ones who called me and I hired them to take care of my pool. Think before you have your pool service done from them because they have lack of communication. For a business company maybe she was just trying to sell me 10 bags of salt which is 14 dollars a bag. I've never had a business argue with a customer and then hang up on Them , not recommend. This company for any help in your pool do your research before you hire , a company who does the worst customer no customer service blaming customers. What she should've done is said We are gonna put two bags of salt in your pool or whatever was needed Is that OK? Why would she say I need 10 bags it to me did I really need so much my pool is on 15000 gal Do not go here. Worst customer service. No communication, no accountability and no responsibility Customer blames. What does a pool service do?

I made an appointment with Bakersfield Pool Supply to give me an estimate for a new pool cleaner,…read moresalt generator, Filter system, etc. . . my appointment was for today at 11am. . . They never showed! No phone call, no text, nothing. just left me hanging. . . . Totally unexpected. I heard good things about them, that's why I wanted to do business with them. unfortunately they don't want to do business with me. . . . What a shame. I have a budget of $5,000 for my new system. It must be nice to have so much business that you can actually ghost customers when you want to.