Before your child attends, I would make sure you are aware of ALL of their policies-- drop dates in particular. This company is quick to take your money however lacks the common decency to rectify misunderstandings and treat you like a human.
I missed the drop date after the 10 day grace period by 1 day and they refused to refund my money.
My daughter had been utilizing their services for over a year. My payments were always on time. However after a misunderstanding on timing, I was treated poorly by their office manager.
From a business standpoint, they could have done better and kept a customer.
Even after speaking with the director, his lack of sensitivity to the situation and repetitive nature of the conversation-- it was clear he had no intention of rectifying the miscommunication.
What could be improved? Treat people like people instead of a dollar sign. read more