We were really happy with our purchase at the dealership. Nader was very friendly, knowledgeable,…read moreand found our family exactly what we were looking for. Would highly recommend coming and checking out their inventory.

Just bought a car from Nader's lot and the experience was quite pleasant, especially since it was…read moremy first time buying a car like that. Nader is very professional and will help you find a car that fits your needs. Not like most car sales people, although he has been in the industry for a long time. He will work with you payment wise, as he does not go through a finance company. Great experience and I highly recommend checking it out if you are in the market for a car. You will not be disappointed!

Chase McLea in the service center is incredible. To say he went over and above to provide excellent…read moreservice would be an understatement. When traveling south I had an unexpected issue with my car that left me unnerved and stranded. He was knowledgeable, helpful and went out of his way to make sure I felt taken care of while we found a solution for my car. It's rare to run into a person who is genuinely interested in not only solving the problem, but being kind and courteous as well. If you're in Santa Rosa and in need of service make sure to find Chase at Freeman.

DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!…read more If I could have wrote ZERO STARS I would have. I recently bought a 2026 Camry that is a HYBRID. I never in my life had issues with Toyota vehicles. But the hybrid model unfortunately had a recall once we reached around 5000 miles on it. And the worst part is due to the hybrid engine and it could cause loss of power while driving which is dangerous and unsafe to use the car, and even worse it could cause a fire which is dangerous and both issues could result in harm to me, my family or to other innocent drivers on the rd. I told them about the recall and they said they don't have a remedy and will let let know when they do but it should be in the first quarter of 2026 (January-March) which has passed. So they wanted me to drive this car feeling unsafe and stressed out because I'm anticipating issues with the car. But I told them I don't feel safe and because it's a safety issue they gave me a loaner. I guess the loaner was only set up for 30 days or so and I couldn't make it to renew the loaner and brought it back a week late. So they said they can't loan me anymore vehicles. I just live about 2 hours away and was not going to be in the area until a week after the date they wanted me to come in. So I came in to renew the vehicle and the 1st quarter of the year is basically over and still no remedy/way to fix our brand new car. And they wouldn't renew the loaner so they forced me to take the defective Camry they sold me or I would have been stranded. It is now almost May and other issues arose. Such as Infotainment system/screen going black while the car is on. And a jerk when the car goes from hybrid engine and the gas engine starts. I had my wife contact them to see if they would give her a loaner but they refused. And said they will look into the other issues when they have a remedy for the recall (that was supposed to be resolved I the first quarter). So they have us driving and paying for a car that we feel unsafe in, and can literally catch fire while driving. But we have no choice because they refuse to replace it. Corporate said the issue doesn't warrant a replacement?! But I hope nobody ever buys a hybrid car from Toyota. I know I won't be. I might never buy another Toyota to be honest. But the rental car department manager acted like I was trying to steal the loaner. The service manager doesn't like to get back to you, and also the salesman David who sold me the car stated he is going to look into it and get back to me but I have not heard from him since. This has been going on over 3 months or so. I don't wish this on my worst enemy. We're literally paying for a problem, and to use a dangerous/ unsafe vehicle. DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!

Hands down one of the best Auto Dealers! Rich and his crew are so nice and honest about their cars!…read moreThere is no funny business or shady practices when it comes to making a deal for a used car full transparency! I had a horrific and traumatic experience at another dealer before coming here and was so surprised at how easy and honest Rich made things for me! Will definitely come back when the time comes!!!

I looked at pictures of a truck online and it looked really good. I drove 3 hours to look at the…read moretruck and there was a guy there sitting down and no one came out to help or anything even though other dealerships usually do. I looked at the truck from the outside and it did not look like in the pictures online. The bed liner plastic was missing, it had a bunch of scratches and dents in the bed and around the body. So eventually I had to leave and wasted my time completely and had to go back home.

Excellent experience overall. Read the whole review to understand why I hold them in high regard…read more My experience with these guys is based on helping my sister buy an RX 350 here. Sales experience: Mitch, our salesperson, was very patient and helpful. Never pushy. Understood a budget was set, and didn't try to deviate. Greg, the sales manager is kind and helpful. Not the "bad cop," but an overall kind guy. The whole staff was pleasant, and again, not pushy. Wasn't personally there for finance. Car: the car is used, and seemed to be in great shape. They had excellent records, and Greg had no problem printing them up for me to review. Awesome. What set them apart: two weeks after buying the car, the battery had hit the end of its life. Batteries do that, obviously. The bummer was it probably should have been caught before the vehicle was put on the lot - if possible. I called the dealership to see if we could work out a deal to buy a new one wholesale and install it myself for her. *NO*, instead, Greg wasn't going to let that happen. They made time for us, ran a diagnostic on the car, confirmed it was the battery, and replaced it all for free. Not once did they ever push back. Aiden, the service manager was very pleasant and accommodating. They could have made an excuse and put the burden on us. They didn't. They went *above and beyond*. It is very rare these days to encounter this kind of experience, especially at dealerships. Have personally purchased and dealt with multiple European luxury brands, and a different local Lexus dealership, and the whole experience was absolutely better. Thank you, Greg, Mitch, and Aiden. Personally, when it's time for me to get another Lexus, I'll be stopping here first. Stay awesome, guys.

I recently purchased my 3rd used Lexus from Freeman Lexus, this one from Estelle. This recent…read morepurchase was for a 2019 RX450h with very low mileage. It's a wonderful car, the best car I have ever owned. After purchasing it, I noticed two fairly minor repairs that needed to be done. I called Aidan (a service advisor whom I've known now for at least 4-5 years), and he immediately took charge of the situation and talked to Robert, the general manager, and Andrew (whom I've known even longer than Aidan), the service manager, and they both promptly approved the repairs at no charge. I made an appointment for a few days later, dropped the car off, they provided me with a loaner, and a day or two later, I picked up my car. I cannot recommend more highly the guys and gals at Freeman Lexus. They are honest, polite, do fantastic work and are super responsive. And Lexus is a fabulous car. I will always buy Lexus.

Wow! Selling a used vehicle is never fun. John at RCU Auto Services saw my Craigslist posting an…read moreoffered me a good price for the vehicle. He said that they look for the cream of the crop vehicles on CL, so many vehicles might not meet their standards, but mine did. I'm naturally suspicious of used car dealers in general, but as RCU Auto Services is associated with Redwood Credit Union (where I bank), I felt that RCU Auto Services would be honest and forthright. And indeed they were.

Best car purchasing experience ever! I helped my daughter…read morebuy her first car at RCU a few years ago and remember how smoothly the transaction went. We worked with Joel Fine at RCU who was stellar. I stopped by RCU to have a look at their cars today and found just what I have been looking for. As luck would have it, Joel Fine was there again and made me feel so comfortable. I absolutely trust him and knew I was in excellent hands. Only 2 hours after arriving in their car lot I drove home in my dream car!

North Bay Motors is NOT your usual "Used Car Sales Company" - buying a used car from anyone can be…read moretrying experience but not with them - saw one to my liking advertised on the internet - went there a few hours later and upon seeing it as advertised did a test drive - after pondering and researching (with no pressure) decided to purchase the vehicle / The best part was dealing with Ryan, the owner, who is quite pleasant and straightforward - he made the whole process (which can be complicated) very understandable and efficient - happily drove off the lot with a NEW "used auto" within a short period / Ryan also operates Sonoma RV (also in Cotati) - he is a very energetic individual who aims to please - If in need of change in autos look no further but North Bay Motors - check them out they will make it happen for you too!

"I can't say enough good things about my experience at North Bay Motors. Ryan was incredibly…read morehonest, straightforward, and made the whole car-buying process completely stress-free. There was absolutely no pressure, and I felt comfortable from start to finish. If you're looking for a local dealership that actually cares about its customers, this is the place!"

Dear Reader, Joy and…read moreI have purchased three new cars over the course of our marriage: Once at the beginning years ago; one during the height of our car/transport needs and now this 2026 IONIQ 5 Limited that we purchased today. Over all those new car-buying experiences - and not counting the few used one's we purchased from a dealership as well - none came close to the quality of care we received from Andy and Ben. (I should include my initial online contacts with Dan, as well.) To a person, they were competent in their demeanor with us; considerate and friendly; authentic (as in, "being real" and not a "salesman"); educated on the facts and admitting it when they were not - but were willing to find out; genuinely sincere. We came away with not only the car that we were looking for, but with the sense that we actually made friends with some individuals who, when they leave their "day job," are the same at home with their families. They helped us above and beyond our expectations, and our expectations are not low, but nor are they unreasonable. Adam's conscientious time with us in test driving and getting Joy the right vehicle she wanted, was simply matched by Ben's absolute friendly expertise in managing the financial aspects of the purchase. Perfect. You as the reader may well ask: It's just a car sale, dude! But for us, a purchase of this amount was no small decision. We accomplished what we were looking for in a purchase and we got more. To me, I call that grace. A word I daresay not associated with the automobile industry. But we received it today. Thank you sirs: it was a pleasure and load off my ever-researched mind. Bill sez Two Thumbs Way Up. Check 'em out!

BUYER BEWARE -- My Experience at Manly…read more Unfortunately, my experience with the sales team and management at Manly was terrible. Despite seeing negative reviews online, I decided to give them a chance anyway. Big mistake. During our visit, our trade-in vehicle was damaged during a test drive. Afterward, warning lights and an alarm/siren were going off. When we asked for help addressing what had happened, instead of helping us resolve the situation, we were told to leave the property. What made the experience even more frustrating was that the people involved would not provide us with their names, business cards, or contact information when we asked. I ultimately picked up the salesperson's business card from his desk, which he did not want me to take. I will be posting a video showing what happened so people can watch it and decide for themselves. Based solely on my personal experience and opinion: Buyer beware. I would not recommend Manly. Do not try them--you will not like them. -- Nitrous Mike

Few experiences are as widely shared and fraught with challenge as buying a car for the first time…read more We recently shared that very experience and were lucky enough to find a place and a team of people who made it far less fraught: Hansel Subaru. Our previous cars were acquired from a family member and a trusted mechanic. We had no direct experience dealing with an actual car dealership. All we really knew was that we needed a replacement for our 2003 Subaru Forester, which had just been totaled in an accident. Injuries were thankfully non-critical, but we needed a replacement car and wanted another Subaru. After multiple fruitless and frustrating interactions with private sellers and others, most miles from our home, we discovered and reached out to Hansel Subaru. Andrew and his colleagues were cordial, empathetic, patient, and knowledgeable. In our climb up the mountain of first-time car buying, Andrew became our Sherpa, smoothly and efficiently guiding us to a 2016 Subaru Outback in pristine condition, at a fair and affordable. He even helped us return the rental we'd been using. And when he found out neither of us carried a checkbook, he drove us home in our "new-to-us" car to pick up our check. Used or new, where you buy your car, and the people who sell it to you, can affect your satisfaction with your experience as much as your choice of vehicle. I can only speculate hopefully about the rest of the Hansel dealership universe. But if you're seeking or considering a Subaru, check out Andrew and the team at Hansel Subaru. They made us feel as safe and comfortable as the car we selected.

Came here looking for a Forester and the sales team basically acted like they didn't care or even…read morewant to sell a car? I was interested in a Limited but they kept trying to force me into a touring. The salesman wasn't pushy but was so clueless, he couldn't help if he wanted to.

Hansel MAZDA is awesome! Went to the ribbon cutting, the food was delicious, the Krsh radio station…read morekilled it and i got 2 new batteries for my Mazda fobs! Tom was great at customer service!

This is for the Hansel Acura Parts Center, which is located behind the BMW dealership on Corby…read moreAvenue down the street from the Hansel Acura dealership. I needed the battery replaced on the key fob for my 2003 MDX after 22 years of owning the SUV. I was helped by Mario who very quickly got a replacement battery, opened and cleaned out the key fob, installed the new battery and had me out the door in around 10 minutes, all for a little over $10.00. Mario was friendly, helpful, was great to work with and made this entire process quick and easy. A big thumbs up.

We had to sell my sister in law's very nice 2021 Rogue as she is now in assisted living and tried…read morethings that worked in the past which was putting FOR SALE signs on it in front of the house and on a couple of Bay Area Websites and got nothing. I also got internet bids from KBB, Carvana, Driveway and CarMax and Car Max offered the most. We ignored those offers though as we thought the car was worth at least $900 more than the Car Max offer based on KBB's private seller values. We waited until it became apparent it wasn't going to sell in the old tried and true way but the original Car Max offer had expired so I renewed it. They came back with a new internet offer that was $100 more than we were asking locally and $1000 more, oddly, than their first offer. We went down there expecting them to drop the offer based on their very rudimentary inspection. The did not an offered the original amount which we accpeted. All in all a great process and result; highly recommended.

Bought daughter a Honda that she LOVES…read more The condition of the vehicle is excellent. The entire experience was straightforward, none of this time wasting back and forth stuff a lot of dealerships do. We requested this specific vehicle from a location in SoCal. It was worth paying for it because again, my daughter loves her car. Why 1 star? In the vehicle image gallery they show 2 key fobs. When we made the purchase? They only had one and told some lame story the place the car came from has the other key in their lockbox. What? We left with ONE key fob which is really inconvenient and very stupid. Now we have to go to the Honda dealership to purchase a second key. This kind of loose end nonsense bodes poorly for their customer service as they've created an unnecessary imposition on a customer that just handed over a substantial amount of cash. This is why I will never leave Peter Pan BMW and will continue to drive BMWs as I have for the last 25 years. I expect consistent high level customer service without being inconvenienced as it should be wherever one purchases a big ticket item, like a car. One star. Do better. By a lot.