We submitted art for our logo to be printed on t-shirts. Once the artwork was approved, we received the shirts in record time. We were so pleased with the finished product that we are looking forward to ordering again soon with a broader variety of shirts in the future. The quality of the t-shirts was more than we bargained for given the cost. Not only will we continue to use them for promotional shirts, but also for employee shirts. Everyone we dealt with during the process of art approval to printing was extremely kind, helpful, and patient. It's nice to be treated like a valued customer. That seems to be something that is becoming more and more scarce as technology advances and people become numbers communicating with machines. We highly recommend ACU PLUS. I promise you will be pleased! read more

ACU PLUS Screen Printing & Embroidery - I'll update the photo with a better view soon. - Screen Printing Near Me - Hicksville, New York

ACU Plus is the go to for extremely fast, high quality t shirt printing. It puts a smile on my face when that last minute order is delivered one day before it was supposed to; exactly like my rendering. We sell a ton of 2x 3x and 4x t shirts and I'm always nervous that the larger shirts are not going to look like the regular sized prints. Always 100% accurate. The phone support is always a pleasure to work with. If you are looking for great quality; you can't beat ACU Plus. Thank you kindly. Todd / HEROIC Racing Apparel / New Hyde Park, NY read more

The staff and owner are amazing... been using them years for school, sports, personal events!!! Fast turn around time and best prices every time!!!! read more

What a horrible experience .. I placed an order 8/2 to have four lab jackets to be embroidered ..before the owner took the order he had me pay for it which I thought was odd ! three day later I received an email for the approval which I promptly responded to .. Now it's 8/21 I called the place to check on order there receptionist told me yes we emailed you that order is ready on 8/10 I proceed to say I never received an email ! What email you have on file ? She gives me wrong email address and I said this is not my email and her response was YOUR ORDER IS READY GO AND PICK IT UP and slams the phone .. I haven't even pickup my order yet but I'm very upset with there customer service .. read more

all their screen printing cracked within 1-2 uses. The ink was was to thick. Even with proper washing procedures shirts looked horrible after 1-2 uses. On top of that, they were not cheap. Very expensive. read more

Super bad quality ink and customer service very non responsive. I wouldn't recommend them to anyone. Here are my shirts after one wash read more

ACU PLUS Screen Printing & Embroidery - Bad costumer service and poor quality ink - Screen Printing Near Me - Hicksville, New York

This place was highly recommended for silk screening or embroidery of names on bowling shirts. However when I drive here, I was told "we don't do orders for just one shirt." Not everyone has bulk orders to fill. With this response, I'm taking my business elsewhere. read more

Acu plus did an amazing job on our tshirts. We were sponsoring an event and needed everything done in 4 days. Acu plus was more than capable to meet our deadline and provided us with high quality merchandise read more

I don't know where to begin! This company was beyond helpful and time efficient. I had a last minute order for a family member's wake and they not only did a same day order for us, because of the circumstances, but they treated us like their own family. They were helpful and caring throughout this process. Their staff was great to deal with, and their product was wonderful! I cannot Thank them enough for taking care of this project and lighting up the faces of family members during such a difficult time. read more

Horrible customer service. I placed an order for a birthday party. A guy gave me a quote over the phone. He constantly put me on hold during the conversation. He said to send him an email detail the size, quantity, and the writing. I emailed him with all that information and ask what's the total amount. Next day afternoon, I didn't hear back from him for my quote, I contacted another vendor who immediately responded to my request. Needless to say, I went with another vendor. As a courtesy, I emailed ACU back said since I didn't get my quote in writing, I will go with another vendor. That did not sit well with ACU. The same guy called me immediately and screamed at me over the phone. He said he runs a professional business. It is my job to follow up with him because he is busy and he already quoted the price the day before. SO, let me get this straight...I am the customer but I should follow up with him??? Of course I want the quote in writing. Why was he enraged about that? His rant went on for over 5 min and put me on hold in between. He yelled at me and asked why I changed the quantity. I was really in shocked that I was treated so poorly...over the phone. DO NOT go there. There are other places in Long Island that are more in tune with good customer service and care about their potential customers. read more

ACU Plus makes great Hats and T-Shirts we order from them on a regular basis and they are always quick and with the best prices. Couldn't be any happier with there work. Great variety of brands and styles. read more

ACU PLUS Screen Printing & Embroidery - Screen Printing Near Me - Hicksville, New York

End quality has been 50/50 after several orders BUT... when placing an order they are quick to take payment with promises before a proof is ever sent. You speak with many employees - never dedicated to the one who took your order so it makes for explaining details of your order several times. Website promises 24hrs but god forbid you're on a deadline - you have to chase them for proof, for order completion and if picking up after hours or weekend...good luck. If order is messed up in anyway good luck. The ladies there are mostly pleasant hearted but when you deal with Art, the boss...he'll blame you very quickly. Communication and customer service is NOT this companies strong points. Look elsewhere because price is not worth the impending headaches. read more

Great customer service. Julie is great. We called her on Tuesday and picked our shirts on Friday afternoon. Shirts were looking amazing. Thank you very much for making our son happy! read more

I have used this place often from embroidery on luggage to polo shirts. They are very friendly and helpful on every occasion. You order here and pic up merchandise in Hicksville. Reasonable price read more

Very disappointed in ACU Plus. Our company has provided them with so much business and they have let us down again and again. My co-workers and I walk in and are completely ignored, nobody offers assistance. When one of the employees finally steps up to help, they are very rude, unwilling, and unaccommodating. They told us the work we wanted done was impossible, but we took it to another embroiderer and there was no issue. They do not provide quality customer service or services, I suggest using another company. read more

I love supporting local businesses when I can, being a born & raised Long Islander, but I loathe when I am approached, as a paying patron, by a staff of nasty people. I should really say there was only one extremely rude man here that I assume manages this place. He was nasty toward me from the moment I walked in - and I left there (with my order) feeling as if I was infringing in his time or was an inconvenience to him just by being there. I almost couldn't believe it - I left there stunned, bewildered & wound up taking my stuff to another local business in the area who I wound up being very happy with so I guess this was all a blessing in disguise. But save yourself the time and the headache & just go elsewhere from the get go. read more

My "go to" place for all my monogramming needs: pillowcases, towels, etc. Even though they seem to specialize in corporate or large orders, they will happily to do one or two small items. A monogram on an inexpensive Marshalls/TJ Maxx towel is just the perfect little housewarming or college bound teen gift. Love this place! Quick turn around too, and they are super creative with design ideas. Love to support a local family business too. read more

My company decided last minute we wanted to give out custom t-shirts for a conference. I called a ton of places and no one was able to get the job done in time- except for ACU Plus! They were able to order high quality t-shirts and print them within 2 days! Everyone loved them and they were a big hit! Thank you, Thank you, Thank ACU, I will absolutely be using your company for all future printing needs! read more

They did a great screen printing job on my design which had many colors. The shirts were a big hit and I was pleased. The staff were friendly and very helpful. read more

I have actually used them for a number of projects including embroidered shirts, screened T-shirts, Stitched aprons, and logo'd caps to name a few. They are always helpful in design and color matching. Turn around time was good. Prices were fair. Staff was great. I highly recommend. read more

TERRIBLE CUSTOMER SERVICE! So, the first time I ever ordered through them for my dance studio, they were so fast and responsive and on top of everything. THAT WAS CLEARLY AN ACT. Figured I would now order tank tops through them because of how wonderful they were....well...after being told on the phone that the tanks were on their way from California and would be shipped out by the end of the week, i called to follow up on that since it was suspicious that I never got an invoice, NOTHING WAS EVER ORDERED TO BEGIN WITH. I need these tanks in exactly one week from now and these workers did SHIT. I am beyond livid by the incompetency and miscommunication. Do not make promises to customers that you cant make. At least call them if there is an issue as well!!!! SO LIVID AND DISGUSTED! read more

A disaster from start to finish ending in an unusable product. The owner won't return phone calls, emails. He promised us our product would turn out great, gave us his word. He reneged on our deadline. So we had to drive out to the facility to pick up our shirts. Waited, and waited past when they were supposed to be done. Got the shirts back and they were not to our specifications, which we had emailed. On top of that a good percentage of the shirts had smudged ink. We sent the owner pictures of the product, proving it was unusable. Never heard anything. Called and called and finally put on hold. The owner went back and forth about a refund...said he wanted to see the shirts first...after we sent him 10 pictures showing the shirts were not to spec. Don't use this company. read more

I have used Acu Plus several times now, their work is great. Arthur and his team are very friendly, and attentive. The turn around time is usually quicker than expected. I will continue to have them do my shirts in the future. Great business! Thanks BKM read more

Used them for the first time this week and they saved my life. Last minute order done to perfection in a number of hours. They will now be my go-to t-shirt shop read more

I've been working with Acu Plus for a few years now after being referred from a friend. They've helped me turn a crazy idea into a growing business. Their customer service is something not very common these days. When originally shopping around for a company that could produce t shirts, sweatshirts, and hats with my logo it's beyond intimidating at the choice of products and quantities needed to get a fair price. Acu Plus has always been fair and the most competitive on pricing while accomodating all of my needs for deadlines and deliveries. read more

Arthur and his team have been extremely helpful in turning jobs around quickly & working with my tight deadlines. Their printing & embroidery comes out beautiful. I'll keep sending projects their way. read more

Had 50 hats embroidered here. Really friendly service & the hats came out great. Only complaint I had was that my order wasn't completed until 2 days after originally quoted. They didn't call to let me know either. Other than that, I will continue to be a customer. read more

Let me tell you about my first and what will be my last experience with ACU PLUS Screen Printing on Hempstead. I called and spoke to a lovely lady and told her I was looking for someone to embroider three words on a pair of Christmas socks. She put me on hold to ask for a price and told me it would be $25 but that I would have to bring them in by 5pm that day to get them done by the date I needed them. I used some vacation time and rushed over from my job in Queens to Levittown and when I got there a nice lady took the socks over to an older gentleman who informed me that it is $25 is for ONE SOCK and it would be $50 for both but they can do both for $30!?! Number one, it is extremely unprofessional to state one price on the phone then another price in person after I've spent over an hour getting to your location. Had you told me that incredibly outrageous price on the phone I wouldn't have wasted vacation time to leave work early for nothing. Number two, why would anyone want to embroider just one sock since they come in pairs? Changing your prices after you meet a customer is both unprofessional and a shady business process. The lady was very apologetic and nice about it. I ended up leaving without argument because I didn't get the sense the older gentleman cared at all about losing a potential customer. read more

we requested for 3 color print but they printed only 2 colors and charged for 3. when i called also there was no proper response. in website they say no rush price but they keep saying we did favor for you in 1 day print. read more

We have ordered over 50 plus embroiled jackets from the place. The old owner did the right thing price wise but the new owner almost doubled the price and is a nasty bastard. There are so many places that will do a better job for way less. Don't give the guy a dime. Fire depts beware he is ripping us off. read more

Went there this week for a quote. The first thing the older gentleman does is cut me off mid sentence and say in a whisper " I have the best prices and I guarantee you'd be making a mistake going elsewhere" that was a huge turn off for me. Some people are willing to pay more for a better product and aren't necessarily looking for the lowest price. Secondly, I was there for over an hour. The older gentleman who I assume is the owner micro manages EVERYTHING ! Every two seconds he would stop our consultation and go on to something else. You can tell that the wonderful women that work there can't stand the fact that he has to be involved in everything. There are literally 5-7 girls working there yet while I was there looking to order several hundred shirts, he found it necessary to answer every single phone call, check emails, even yell across the room to certain ladies " what are you doing over there" and forget about being organized.. 10 times he must have asked me what price he gave me on something from 2 minutes earlier. Every time he said the price it was different. He didn't take any notes what I was looking for, my name , my phone number.. nothing..when I asked if it was possible to get a sample of a certain shirt so I can see the color and material he actually had the nerve to tell me I would have to pay the shipping because his profits are so low.. you mean to tell me that the vendors won't send you a sample then accept it back without charging you!? This isn't my first rodeo. I've been in business 40 years and have ordered THOUSANDS of shirts, hats, sweatshirts and jackets. I much rather spend more and have someone give me a little attention and at least show they care by taking notes.. you've been warned.. maybe he should open his eyes and see he lost out on several thousands of dollars per year.. learn to delegate and trust your workers so people don't have to wait an hour.. it'll also allow you to RUN your business and not have to worry about what color Susan wants. Thanks for wasting my time read more

I have been doing business with ACU PLUS Screen Printing & Embroidery for over 3 years and they are by far the best printing business I've worked with for my business. They offer great service be it in person, by phone or via email. No matter what the restrictions may be, they work hard to give you exactly what you need and want. Pricing is competitive, production time is great and so is product quality. Couldn't recommend any other business for your printing needs. read more

I used this place years ago because they were helpful, reasonably priced and did a good job. I called ahead to get a price to personalize a newborn baby cap and was told five dollars to put on the name. When I brought the caps to be embroidered, the old guy freaked out saying he had to charge fifteen dollars.....for a two dollar, tiny baby cap! And you drop off your stuff in Levittown, but have to pick up the finished product in Hicksville, in a dirty sweatshop. Not impressed at all. read more

I highly recommend Acu Plus for your t-shirt needs. I was responsible for the t-shirts for my family reunion and became frustrated with the online companies I had contacted. I was very happy to find Acu Plus. Arthur gave us an excellent price, the artist was awesome, I loved working with Susan, and they ship!. They provide awesome virtual representations of the shirt in your t-shirt and artwork colors. This should really be a 4.7 rating...the deduction is because we had to change our color late in the game due to a lack of availability in youth sizes...make sure you check this out in the beginning when choosing a color. Everything was fantastic otherwise! read more

Now a days everyone seems to always know "a t-shirt guy" whether it be in a warehouse, at home or some online retailer. But none compare to AcuPlus. They are proof that brick-and-mortar quality and deals still exist in a digital marketplace world. Online site overcharge and trick to thinking they're the best just because they're on TV. I'm a freelance graphic artist/designer and clients always want to do apparel and they always say they can get a steal online or know someone. And to them I always challenge them to try and beat AcuPlus's price and quality because I have the confidence that in the end I have the better price. And Acu-Plus is not only about the price, it's about the quality of product and service. Their staff is always warm, and welcoming and extremely knowledgable in knowing what suits you best. You are given the confidence that your order will be handled with the utmost care. As a former amateur screen printer I know that their products are professional quality, using name brand tees and quality ink that won't wash out or fade like other companies. I recommend them every chance I get, to friends, clients, colleagues and to fellow design classmates when I was in college. I have never recommended a company like AcuPlus as highly or as much in my life, and I guarantee that I will be coming back again and again. read more

The company is a joke! You email them several times no reply. You call them several times no reply. Once they answer there phone, they put you on hold for 10-15 mins. They say there prices are good and no extra artwork charges. Let me tell you thats a load of crap! A gildan shirt that is priced on there site for $3 they go and tell me its $22 dollars for my artwork on the shirt. One word printed on both sides comes out to be $19 dollars extra; that makes no sense they charge your for the artwork a screen fees applied to the cost into the shirt. Also don't place an order with them unless your sure you want to be robbed; because if your not sure they charge you a restocking fee even though they don't order the shirts and the artwork which is done on the computer and has no cost to them. Ill be the first to say half there shirts are over priced I'm a licensed wholesale company, who has access to the manufacturers prices. They're profiting 400% over their actual price in cost of goods and labor. One word for this company and the owner THIEVES!! read more