I have been going to this location for 8 years. Kayla was the best.She has been replaced by someone else, that is not good at all. I will be looking for somewhere else to go. I do not recommend this business read more

The clerk did spend time testing and explaining test. But then, the sales pitch...to fast, too slick. One brand only. Most every health ins. has a discount plan. Almost every hearing aid office accesses the discount. Went down street, got the identical Starkey hearing aid al.ost a thousand less. Acute doesn't use available discount because that would lower their profit, at your expense. read more

What's not to like?! Jennifer and Kayla are personable, professional, talented, and available, and their services are reasonably priced to boot! I only wish I'd found them sooner. read more

I recommend Hearing By Design for hearing aid needs. They fit great hearing aids and are very caring professionals!

I've been to many hearing aid offices but this one stands out among the others. Not only is their office clean and comfortable these ladies are true professionals when it comes to evaluating hearing and prescribing hearing aids. Their follow up procedures are spot on. I highly recommend them for all your hearing aid needs. read more

Hearing By Design is an absolute pleasure to work with. Jennifer and Kayla show nothing but love and care for their clients. I would HIGHLY recommend them for all of your hearing needs. You are not just a number to them it's like you are their family. read more

Our family has known the staff at Hearing By Design for quite some time and are very thankful to have met them. They care for their customers professionally and with such compassion. We would highly recommend speaking with them when the time comes to improve the quality of your life through better hearing. read more

My Mom went to Hearing By Design and spent thousands of dollars and still cannot hear with the hearing aids they sold her. They have adjusted them multiple times and still no improvements. Then they told her she had to pay them more thousands to get the upgrade model in order for her to hear. She didn't have the money and they will not give her a refund and they cannot make the ones they sold to her, work right. I recommend you do NOT go to this place!!!!!!!!! They take your money and do not deliver a working product!!!!!!! read more

This complaint is directed to Hearing By Design, 802A 13th Ave., South, NorthMyrtle Beach, 29582. A word of CAUTION, when purchasing hearing Aids. Did you know that most Hearing Aid Dispensing Business's do not require an Audiologist, Specialists license by that I mean that Audiologists credentials, consist of a license accredited by the State Board of Examiners in Speech Pathology and Audiology. I have also contacted the Department of Health & Environmental Control informed me that in the State of South Carolina the only "Credentials " necessary to sell and or Dispense Hearing Aids are as follows: Initial License requires you to be 21years old, have completed an equivalent to a four year course in an accredited High School, and that you pass a written and practical exam.The licensee shall submit to the State Commission of Hearing Aid Specialists proof of participated in a minimum of eight hours of continuing education during the calendar year. I have used Hearing By Design and purchased Starkey Hearing Aids, I have a severe hearing loss. I am here to tell you that in 13 months, Jennifer Reed who is one of the owners could not get it RIGHT? I am 74 years old, I paid $5,495.00. Howeve, Hearing by Design gives a 30day refund policy. When I placed the order they were for a in-the-canal Starkey, hearings aids picked out The size, showed Ms Reed my old Beltone hearing aids offered to give them to her for size comparison also to include my old ear molds and she refused saying that doing that was not necessary. Now, mind you we are working with 30 Refund Policy. I by no means a wealthy Senior Citizen. Needless to say Starkey sent the large size because Ms Reed did not address the issue when I explained it to her. She had to return them to Starkey. By the time they were returned to me there was very little time for her to perform adjustments and still come in under the 30 days. I have been to her office more times than I Care to mention. Let me just tell you this, as of January 11, 2016 Ms Reed is still adjusting the . On the 11th she sent them back to Starkey repair I told her I've had it, give me my money back, and her response was absolutely NO! You only had 30 days for a refund, I explained that most of the 30 days was used up sending them back to Starkey correcting YOUR ERROR. On the 11th she sent my aids back and as a true professional (sarcasm) I was left without hearing aids for 1WEEK. When I got them back they had little tube extensions, drilled a hold in the ear piece, they claim that it would add power and they replaced both receivers. First of all my major complaint has not been corrected, pronunciation and diction, feedback, outside sound was very distressing, being at someone's home was distressing, being at a movie was horrible, restaurants, in my own living room because of the different acoustics these hearing aids were and are Inferior and overpriced and the credibility of Ms. Reed is and has been in question. The little tube extensions are scratching my inner ear. Looking at Ms. Reed's dispensing education, I have my doubts that these Starkey Hearing Aids could ever be adjusted., by Ms Reed if you can't complete a task regarding the product you are selling, I suggest that you give up before you BILK other seniors out of Thousands of Dollars. Angelina Massa read more