Wish I could speak on Dr. Hsu however I never got to see her…read more Office doesn't answer phones, when I got frustrated and left an unkind message on my end, which I will admit wasn't my finest moment, I finally got a call back. They were however more concerned about the message than the medical care needed, stating they always answer their phones. Being more concerned about addressing the not answering phones comment than the actual medical emergency really says a lot about the staff. And they really don't answer phones because not even the insurance company was able to get through to them. Guess I really touched a sore spot there. Dr. Hsu should consider getting new staff unless this is actually a representation of her as a professional. But I've never actually been able to see her so I can't speak on her as a doctor. Such a shame. Update: I called multiple times so yes I did leave a voicemail with my information. Not only did I spend all morning trying to get a hold of you, but my insurance company tried too. They were met with no response as well and were very concerned that they changed my PCP immediately. When I got a call back it was because I upset you and I was never asked what medical support I needed. I was met with a "we always answer our phone, what do you mean?" So of course I was upset because I finally get a call back and it's regarding my comment. By this point, I had already changed my PCP and got an appointment for my medical situation. So, yes, I no longer needed your services. Regardless, I hope you can do better by your current and future clients. If you are unable to met demands it might be time to hire more hands or get a better system. My experience doesn't need to be everyone else's.

Dr. Hsu is a doctor's doctor. She's smart, warm and has a passion for medicine and a passion for…read moretaking care of her patients. Highly recommended and she's got a strong following of other doctors and RNs who go to her as their primary care doctor. I can't say enough nice things about her and her staff. They're extremely helpful and efficient and return phone calls when you need them to answer a question or concern. Her office is like a Beverly Hills office in that it's a beautiful office and you'll walk in looking for the Nordstrom's piano player. It's that nice and extremely clean. Trust me you'll love Dr Hsu and her great staff.

Doctor takes the time to listen to your concerns about your health and actually cares and helps you…read moreout with your health issues, also staff members are amazing always nice and helpful , wait time with your appointment isn't long maybe 5 mins than you are in an room and waiting to talk to doctor which isn't an long wait definitely glad I made the choice to come here

Been going to him since he has been at this location and I never had any problems with him or the…read morestaff

This rating is for Dr. Ryan only. She is excellent. However, the front office staff is rude, loud,…read morechomping on gum, and talk about patients behind their backs. If it weren't for Dr. Ryan being such a caring doctor, I'd find someone else. The staff gives the first impression, and I'm underwhelmed. I've worked in medicine 40 years, and if I behaved like these staff members, I would have been fired.

I been trying to make appointment with this doctor for months but those lady's in the from office…read morehave horrible customer service they tell you No the only take certain insurance.. horrible.. Dr. Frischer need to look into that.. This days is not to being picky with are health..

Didn't get to ever meet the doctor. Went in for vaccines required for my new job. The receptionist…read morewere very rude!! It was a Friday they told me the doctor leaves at 12 I was like ok I'll come back. Then I told them the vaccines I needed and they said no we can't do that. One was gossiping on the phone & the other was just gossip I with her as well. I would think they would refer me to somewhere else. When I asked the receptionist said "google it! " I couldn't believe how RUDE they are. Talking about "flaka " & "flako" is more important than helping a patient. Point is I'm changing doctors. They should really hire new staff. Really unprofessional & way too rude!!!

Dr. Davis is a great doctor who deserves five stars, but her office staff sucks. Dr. Davis is…read morethorough and patient. She invests a lot of time in learning about her patients, and she actually remembers what was previously discussed. Unfortunately, it is hard getting in touch with the doctor if you need to. I have had more than one appointment cancelled and rescheduled without consideration (took time off work, would like to receive results some day) for the patient's time or well being. I recently had a hard time reaching the doctor, and decided to contact my insurance provider for advice. My insurance provider was shocked that I was not able to see my physician, considering I had been really ill and was not improving. However I was given information, so I could seek assistance from a urgent care facility. Although I would prefer to seek assistance from my primary care physician because she was familar with my illness, I went to the Urgent care any way. I am thankful that I decided to go, because I learned that I had an infection that needed tending to. As well as, I was having issues with breathing. After this experience, I will definitely be looking into finding another doctor. Once again, the doctor is excellent but her office staff needs to be completely replaced. I am sure they truly believe they are protecting the doctor from demanding patients; however, the doctor should have the final say in regards to who she is willing to squeeze in and which calls to return. Blocking patients from the doctor, could prevent patients from receiving the care they need. In the name of health care and service, at least refer patients to a decent urgent care if the doctor is booked or out for the day.

Excellent doctor!!! Where do I begin.. very smart. caring, goes above and beyond for his patients…read more I've been his patient for the last 10 years of not longer. He remembers all his patients and is very attentive. All my family sees him. Definitely recommend him.

Dr. González MD, Timothy Has Been My Doctor For 2yrs. He's An Excellent Doctor. My First Impression…read moreWas That He Look Young. He Knows His Stuff. He Has Always Answered My Medical Questions. He Tells You How It Is. The Staff In His Office Are Great. My Experience With His Office And Staff Have Been Great. He Says He Will Submit An Authorization For You And His Staff Submits It. No Complaints What's So Ever. I'd Recommend Him To Anyone Looking For A Primary Care Doctor.

if you have children or adult child with a physical disability, let's say autism!? I don't…read morerecommend going to public doctors or urgent care! They aren't educated enough! had experience with my autistic sister today, my sister is non-verbal autistic, the nurses and doctors don't know anything about disabilities! it's very shameful! All doctors and nurses need to go back to school and get educated about disabilities! it needs to be required! it's sad! This location isn't educated, and I know there're other locations that aren't educated either! This is unprofessional and an embarrassment to the profession of the job! when a patient has a disability, a lot of adults or children are! They can only handle waiting for so long, some cannot communicate, some have more than one! You need to be educated! You need to start learning today!

I ve been coming to this office for years, unfortunately the quality of care and customer service…read morehas declined significanlty. the pediatricians have you in out rapidly. they don't bother to reach out to you once your lab results come in because you have to make an appointment even for that. Worse of all it's impossible to reach the front office to make an appointment. They don't answer in a timely manner. I've waited for 45 minutes before and no it wasn't during lunch time. Definitely considering to change clinic.

Hours need to be updated for this location and the Long Beach one. For the days it's supposed to be…read moreopen until 4:30pm, all calls to both locations, even to the doctors, go to voicemail.

I tried calling today to make an appointment. They said the doctor only takes appointments in the…read moremorning, then why do you post office hrs until 5pm? ( by the way don't try calling past 4 - they don't even take calls) . Please avoid this place unless you want to take a whole day off to accommodate to their hrs. They should be adjusting to customers needs not the other way around. Doctor, please remember you are working in healthcare, not a city job you can close in the morning.

From the owner: we provide great medical services and we also do immigration physicalsread more