Never buy from this company period I've been a dealer for 30+ years absolutely the worst experience I've ever had bar none Quoted 8 weeks for delivery now on week 14 they called and said can I accept delivery today we replied yes that was at 10 am still waiting at 7 pm never turned up Calling Mastercard tomorrow to report them for fraud read more

DO NOT PURCHASE FROM THIS COMPANY!!! We spent over 20k on cabinets 8 months ago for a basic kitchen remodel....here's our experience: Cabinets took 5 months to arrive. Upon arrival, 4 cabinets were missing from the order.  Additionally, most of the cabinets were damaged on the inside from transit. The company asked if we wanted to warranty all the cabinets, but since we had already waited so long and needed to get back functionality of our kitchen, we opted for a partial refund. We asked for something reasonable. They offered what seemed like somewhat of a spit in the face as they sent $500 for 20k of cabinets that are mostly damaged. Further, the kitchen island arrived in the wrong color resulting in our family of 6 continuing to prepare all meals in our garage for 7 weeks in the increasing Florida heat. The salesperson came and assured us we would have the right color island and missing cabinets within 2 weeks. The island came about a month later. It's now mid July. We are still missing cabinets. They finally sent some of the missing ones; however, they don't match the paint of the original cabinets yet again.  We have been in touch with the CEO who has only been argumentative rather than helpful and sees their service over 8 months as reasonable. This fact alone should make you run to another company with more integrity. Now 9 months later out 30k (total for the kitchen so far), we have an incomplete kitchen with no end in sight.  I hope this personal experience highlights the type of company you're working with if you choose Adornus. We've given them nearly 4 months to make this right, been very patient and are still given a runaround. read more

Happy to remove/update this review when my kitchen is delivered in full. - Kitchen ordered and paid in full Nov 5 2024 - Delivery promised 1st week of January - January: No Delivery. - No communication or information when requesting update - Radio silence for over 3 weeks - Hours spent trying to reach someone who can inform on status - Partial Delivery in March 2025 - Wrong parts included in March 2025 Delivery - As of March 19 2025 Kitchen has not been delivered in full - Project cannot proceed. - No information provided on when the remaining parts will be delivered - Lack of communication or recourse - Waiting on update from the Sales Rep with actual delivery date - 6 months process so far and no Kitchen read more

Our GC ordered the cabinets with Adornus back in mid April, and we received part of our order on September 15. It was a small order, just a bathroom vanity (60") and three tall cabinets. We originally were told the cabinets would be delivered at the end of July or first week of August which is a 14 week lead-time. We received update at the beginning of August and were told it would be one more week for like 4-6 weeks until it was middle of September and the cabinets finally show up for a total of 20 weeks. When we did receive the order, it was wrong and incomplete. We were supposed to have received (2) 24"W x 90"H utility cabinets, (1) 24"W x 96"H utility cabinet, (2) 15" 3-drawer vanity base and one vanity base with full height double doors. We did not receive the 24"Wx96"H utility cabinet, instead we received (3) 90" cabinets. We are still waiting on them to manufacturer and send this cabinet. Supposedly, this cabinet is in the Miami warehouse, and they are waiting on the doors and drawer faces to be sent back to Miami after being returned for refinishing and repainting. Additionally, we did not receive the full height doors for the full height vanity base with the original delivery. Currently, we have no doors or drawer faces on our cabinets and a two foot gap between the end of the bathroom vanity and the wall where the 24"Wx96"H utility cabinet is supposed to be installed. The bathroom is nearly finished except for these items. This project was supposed to have been finished in August and we are in the middle of October. read more

Ok, I normally can not fathom going from 1 star to 3 stars but here is how this happened. Around September 2015 ago I got a call from a man named John from Adornus. He left a message for me to call him back and I was like "huh???" as my kitchen was finally done. The night before however one of the soft close hinges on a door had broken and the door kept slamming so I knew the next day I was on the hunt for this hinge. I called John back and he said he knew I was unhappy and he wanted to send someone out right away to make this right. I asked him where he was for the 7 months that I called there almost in tears while my kitchen was being done and he said there is all new management there. Within a day or 2 I got a phone call from a man named Carlos, he came out in and looked at the broken hinges, and luckily I asked Carlos about a drawer not closing properly and every drawer in my kitchen only had 1 screw in the slider thing that holds the drawer. (there should be 4 at least) There was also 2 doors that appeared to bow (concave looking) He told me he would get me new hinges, add screws too all the drawers that the previous people messed up, and order me new doors. The new door showed up with a larger gap than all the other doors, but at least it was not con-caved. Why the door was not the exact same size is beyond me (he did measure it) Carlos just came in October and fixed most of my problems, the other items could not be fixed without a huge overhaul. About a week after Carlos left, I noticed 2 of my drawers were still not shutting. I literally had to force them to close (they are supposed to be self soft closing drawers) I called John and he was going to have Carlos come back out. I was told to send my info to Carlos again, then John asked for it again, I sent them a video of what was happening most text messages went with out a reply. Then Nov 19,2015 John told me that Carlos was doing a few kitchens during the week and would get back to me. It took took months of me texting and emailing Carlos and John to finally get these new drawer sliders so my drawers would close. They finally came on January 15th 2016 after multiple no shows. Bottom line, I still would not recommend this company as even if the original work that was done by someone they recommended turned out to be a bad company, that is still no reason for the doors to be bowing after 6 months or the hassle to get a replacement part on items guaranteed for 10 years. I went from 1 star to 3 stars because at least they made an effort. read more

We purchased the kitchen cabinets through "Jupiter Tile & More" and they are as equally useless as Adornus. Cabinets arrived and I will admit we do like them, BUT 4 of the doors were of a different model, were were unsuccessful in getting JT&M to assist they kept on making excuses, so we contacted Adornus direct, they sent Lino, he came, he saw, the said he would help, and that was the last we saw of him, does not return e-mails or calls. There was one of the door that was damaged poor paint job, we offered to purchase a replacement and we are still waiting for them to give us a price. Our Contractor also should take some of the blame, when they were being installed he should have said that 4 of the door were different (but he did not speak English) so did not say anything to us but should have said something to the contractor installing. So beware of Adornus, Jupiter Tile & More and MDS Home Improvement. read more

Items that are of stock will take months to come back, so pray that you receive your whole order, without mistakes or you will have to wait with half a kitchen . It's a supply chain nightmare. read more

Ordered a full kitchen and two bathrooms of cabinets late 2020 through our contractor. Products had some delay due to COVID, but otherwise on time. White Shaker chosen for all, they all arrived in good condition. Painted white finish is very nicely done. Some of the small drawers had to be removed and adjusted as they did not close properly. All soft close work correctly now. Adjustable shelves are a plus. No complaints here, not sure if they were totally worth the price tag but I would use them again. read more

We've been partnered with Adornus as dealers for a couple years now and have only good things to say about them. The folks we deal with directly (Barbie, Jack and Meiling) are always willing to go the extra mile and have taken great care of us from the get-go. The products they offer are all of tremendous quality and priced very fairly and competitively. Colors, door styles and designs are always on-trend and they've really improved their stock/inventory availability, making them our favorite brand to promote. Here's to another successful year, Francisco, Alex and Cristina Perdomo ARS read more

Love the beautiful quality and look of my white Hamilton cabinets. Excellent made and in N. Carolina too!! What a bonus. Manager was terrific in solving all of our outstanding backorder issues and I would recommend this company. Thanks to Adornus for the excellent pricing too. read more

I orderd the Alusso line cabinets in Tampa area and I got the forst delivery of the upper cabinets whit doors cut to short and dowel pins holes drilled of center, they been reordered and redeliverwd including lower cabinets upon inspection I am in shock to see the poor quality of assembling job they did : crooked panels, inconsistent door gap , crooked drawers faces , large gaps between panels, different drawers slides , drawers faces instaled whit 2 short screws holding by 2 threads, scratches inside the draw. The lower cabinets supose to come whit ajusting legs and they dont . I have pictures an I hope I can uploade them. Monday im calling the sales people to refound my money and pick up this horoble cabinets . read more

SO VERY HAPPY that I found Adornus! I love the tall swivel cabinet that I got for my master bath. It is EXACTLY what I was looking for. Their customer service was awsome. They went above and beyond to help me. Special shout out to Gabriel. THANK YOU SO MUCH!!!!!!! Look forward to referring friends and to working with you again. read more

If I could give them a zero I would! Terrible quality, product surfaces had packaging markings on surfaces that could not be removed. Replacement pieces took over 6 months to get, repeatedly shipped wrong pieces. Hinges & hinge covers were all different sizes, missing toe kicks (never received), drawer removal is impossible. Customer service is absolutely awful. Junk product, junk service. Don't use this company for anything but buying expensive firewood!! jim mahoney woodland nc read more

I do not recommend this company to anyone. 1 discoloration in the cabinets 2 damage in the product 3 the worst customer service after you pay. read more

I would avoid anything to do with Adornus. Their Product is OK ( 5 out of 10) But it is the customer service That is as bad as I have ever experienced. They Don't back their product and place all responsibility on the Retail supplier. List of issues: Multiple Boxes were mutilated from shipping. (Because my 80 yr old father signed for them being told its just to document they were shipped they made me jump through hoops to replace them). Sample door was not the same color as the actual product... and I mean not even close. If they changed the color from previous years the old samples are their responsibility to recall. No instructions for their dowel made cabinets exist anywhere. What is provided is a joke. When a specific cabinet needs the shelf installed prior to assembly, that would be good information to know. After its glued, your pretty much out of luck and owner of a cabinet without the proper shelf. I had to beg to get someone to call me to get instructions and when he finally did, the company stopped him from stopping by to assist with instructions. Basically, "we got our money, screw you". I basically gave up and asked if they would throw in a few pullouts (about $20 in material cost) to make up for the total mess it was dealing with and after 3 weeks of "I'm working on it" From the Rep (John B.) He Resends a 3 week old email stating I need to work with the retailer. Who they cut ties with due to his advice to "throw the cabinets in the trash". He warned me how bad their customer service was and boy was he spot on. As for the product... few warped doors and missing screws. There are so many options out there for RTA cabinets. find one that is reviewed well and go with them. You will also save $$ as Adornus is overpriced. My name is John (spudrt@yahoo.com) and if you want more information about my experience, reach out as I have all information documented. I wrote this to warn people and that's exactly what I'm doing. If this review stopped you from buying their product, I'd love to know. read more

Adornus has a great product, however, they have the worst customer service EVER. Our job was delayed for over two weeks because they could not get around to shipping it...they are in Miami and we are in TAMPA!!! Tried calling the "owner" "George", but he is never there or never available. Tried to email also, and he NEVER responded to emails. Terrible. We are immediately pulling their door styles from our showroom. read more

We are sooooooo happy with our new kitchen!!!! After the whole process of designing, shopping and remodeling!! We finally got the kitchen of our dreams!!! Our GC's advice was awesome!!! read more

We had a issue with one of our cabinets and asked if we could buy a replacement door, and the manager said he would take care of it free of charge!! He was very quick responding via email and was extremely helpful. Would definitely recommend Adornus! read more

Great product at a great price! Adornus Cabinets work for a large majority of the jobs we do, its a really simple and straight forward experience. We have a lot of happy customers who love their cabinetry! The customer service is great, Blanca and John are always there to help and answer questions. Makes the overall sale really simple for us! read more

I purchased Adornus cabinets from a cabinet store. We were very happy with the construction and look of these cabinets. Ran into quite a few problems of colors not matching, and damaged doors, after a month of going back and forth with the cabinet store and getting no where. I posted a bad review. The next day I was contacted by Luis the marketing manager at Adornus. Not only was he understanding and companionate he was honest on explaining why these problems occurred. He personally came to our home to see and discuss all issues. He reordered all items that we needed and personally delivered them back to us. All being said in 1 shot everything was perfect. I have to say misstates happen and in the end if the customer is Happy is all that matters. Because of Luis I will definitely refer friends and shop Adornus products again. "A good Business is made up of good employees, without them you have nothing!' Thank you Luis. read more