Mrs Casey Crawford at the Starke branch was wonderful and helped me with all my questions and…read moreaccounts needs love vystar

This branch of Vystar is by far the worst of an already sub par organization. Most recently they…read moretold me the wrong pay off amount, then charged me for the difference without explaining the situation to me AND took the difference out of my savings account without asking me. Also, they forgot to get my signature on the check and later the manager called & wanted to come to my home to get my signature. Vystar refuses to take customer complaints & issues seriously in general. Their call center is very unprofessional. I have heard dogs barking in the background when speaking to their call center employees. Other issues I've had with Vystar in the past - their Signature Visa cards were inactive for a full week with no notice to customers. While on vacation to Hawaii my Vystar Signature Visa was fraud alerted three times even though I called in advance to let them know that I would be traveling. The Vystar app has never functioned well enough to use. When asked they say use the website. But they have at least two different websites. Each does different things. By the way Vystar employees do not tell customers these things. I had to figure it out on my own. Another time my Vystar Visa fraud alerted I could never get the purchase alerts back to functioning. Many hours were spent trying to figure out why. I found out what the problem was but I never told Vystar. If you ask them I promise not one Vystar employee will know. Vystar will say they want to help but the help never comes. To summarize- Vystar provides very poor service. When questioned they act insulted but still provide no solution. The folks higher up are too good to speak to customers. You will never get higher up than the call center. Finally, the Starke branch is absolutely the worst of the worst. My recommendation is to avoid Vystar all together. There are many better choices and there are choices that respond to questions and provide answers. I would suggest any choice other than Vystar.

Great service by Tracy today. Very nice and professional. Answered all my questions.read more

Enjoy it here. Awesome environment. Great people. Professional and courteous. Five stars.read more

Absolutely horrible experience. Walked in for an appointment. A couple came in behind us for a…read morewalk in. And got taken in before us. The lady that did our taxes was completely fed up that we were there. As she may have had better things to do. Tried going back in to get our state taxes done (we moved from NY) - same lady. Had no idea what she was doing so we had to go to another location two days later where they told us she was completely wrong. Moral of the story - do not go here unless you want to be treated like dirt, not get a proper refund, and deal with people that can hardly handle basic interaction skills.