I sent the following email to a Great Southern customer service supervisor, and did not receive a…read morereply in over a month so I am now posting it here. I am writing today to describe a very disappointing experience my wife and I had yesterday at one of your local branches. My wife and I have been customers of your bank for over 30 years. You will not find a more loyal customer base than our family. Great Southern Bank 620 E. Harrison St. Republic, MO 65738 Time of visit to this branch: Approximately 2:00pm Date of Visit: 2/12/24 My wife and I entered your bank branch at approximately 2:00pm on Monday, February 12th. When we entered, there were two tellers at the front counter, and no other customers in either the bank or the drive-through. I believe the greeting we received was something like "hello", but certainly was not a welcoming "Welcome to Great Southern Bank" or "How can I help you today". Therefore, we walked up to the counter and I said "We need to close our accounts please". And yes, I did say "please". At that point, the teller on the left simply stared at me and did not say anything. The teller on the right who was on a computer did not look up and did not say anything either. This lasted for at least 10 seconds, what seemed a very uncomfortable amount of time with no response from either of them. Therefore, I looked at the teller on my left and said "Um, that wasn't a hard question, but you look like you don't know what to do". He still said nothing. The teller on the right, not looking up from his computer, then said "He doesn't, I'll be with you in a minute". Ok, that was a completely unsupportive and inappropriate comment to make about a co-worker, and certainly did not instill any confidence in my wife or I. The teller in my right then took our photo ID's, asked us a couple of questions, and closed the accounts giving us cash. At no time were they friendly to us, or ask us why we wanted to close our accounts. The both seemed generally disinterested in the entire transaction. When he was done giving me the cash, I said "thank you, now I need to give you some feedback. When we walked in and said we needed to close our accounts, an appropriate response would have been something like "Sure, I'll be happy to help you with that" or, I'm sorry, I'm not sure how to do that but my partner here can assist you in a minute". Instead what we got was blank stares and silence." While I was saying this, the teller on the right interrupted me forcefully and said "I don't need to listen to this, and you need to leave the bank now". I said to him in a calm voice, never yelling or using any profanity, "No, I'm not leaving the bank until I tell you what I want to say". He said, "that's fine, then I'll just call the police". Wow, is this how you train for de-escalation of situations at your bank? One constructive comment said in a normal tone and they jump right to "I'll call the police"? So I said "go ahead, call the police. I would welcome it because I'm not doing anything wrong". During this time, a woman who may have been a branch manager walked through the lobby and into her office next to the front counter. She could hear the entire conversation, but refused to make eye contact with me when I looked into her office, uncomfortably looking away instead, and made no attempt to defuse or redirect the situation. She simply left us out there and did nothing. At this point, I said, well this is the reason we are leaving Great Southern, because customer service no longer seems to exist. At that point we left the bank. Now, I understand your tellers have to deal with all kinds of frustrating clients. Our current political climate has normalized all kinds of inappropriate behavior. However, there is much they could have done to make that a positive experience when I entered the bank so it never came to that. My biggest concern is that all I did was tell them they could have been more friendly and helpful when we came in, and they immediately escalated the situation to threats. I would suggest some additional training not only in quality customer service for this team, but also in de-escalation techniques. The behaviors they displayed yesterday put your branch at risk of further unnecessary incidents. An appropriate response to my concerns would have been something like: Sir, you are absolutely correct - we could have been more welcoming and could have better explained why my partner was unable to help you until I was free. I apologize. That's all we wanted was some recognition that they could have done better. As someone who has worked in customer service for most of my career, I'm aware of the many things they could have done differently.

I just read some negative reviews about Great Southern Bank. My experience with Great Southern…read moreBank has been one of easy convenience and a comfortable experience. I have been doing business with Gt. southern for over twenty years and my first home mortgage was with them. The transaction was fantastic in every way. When my debit card was lost, they took steps to immediately issue a new card. The staff has been so very friendly and helpful in advising on many financial issues. I first banked with Gt. Southern at Nixa, but for the last twenty years here at N Glenstone. I give them a FIVE star rating.

Couldn't be happier with the service I receive from the ladies here. They go above and beyond to…read moremake sure I have all the coverage I need and the best price available .

I'm happy with what I hear and see, me excited to see n hear more, Looking for the best quote and…read morenot to expensive, and has a good plan!!!

I cannot begin to tell you HOW MUCHi recommend Sterne Akin from State Farm for an agent. His office…read morestaff, and Sterne himself have helped me so much from life insurance, home insurance but auto insurance. I recently moved two hours away and Ms. Erika and Sterne have both been so helpful with my move. On top of the craziness that comes to adjusting to a new city, Sterne helped me get a tow truck out to my workplace because of a dead battery. He assisted me in reaching someone that could come our to help me as soon as possible. Next thing you know, 10 minutes later the tow truck arrived and he jumped my car and also the company that he recommended was amazing because he even gave me great advice and a place to get a new battery. I have been a long term long time customer and now more than ever do I feel like I'm going to be 100% loyal to that company no matter where it is that I move.

I received great lower rates for the same coverage as previous company…read more You should give Matt a call to quote you insurance.

Justin Decker is an awesome agent. He takes the time to listen and provide you with the best…read morecoverage for your needs.