I have had excellent service in the 15 years that i have been banking here. Most of the employees…read moreno me by name and everyone is very friendly. I use the bank for savings checking/debit accounts.

We are not from the area and our real estate agent recommended them for a "fast and trouble-free"…read moreloan. It did seem that way and we initially got friendly service. The initial part of the loan process did go through quickly with a nice person. They arranged it in just a week or so, but through a 3rd party saying they didn't usually handle larger loans directly. I called them several months after closing because we received a notice that our homeowner's insurance policy was past due and had not been completely paid. The policy was about to be cancelled the next week. The person that answered said she would have me talk with someone and transferred me... to voicemail. I called back. Another person answered and I explained, saying time was important. Could I please speak with someone who was in the office? They said the person that "handles that left". ... Is there someone else I can talk to... a manager? .... Yes, she could transfer me... but he's at lunch this time of day and would be gone for at least another hour. ... There was no offer to take information, have someone return my call, nothing. I asked if there was anyone who could help who was in the office now. Yes. I was transferred again and this person answered. They took my last and first name. I spelled it for them. After doing so, they then quickly said they could not access my account. I needed to call the 3rd party loan company. ... OK, would you have the number there for the right pers.... dial tone. wow Fast loan, yes. Trouble-free, not so much. People who care about doing a good job AFTER they get the loan through? Not found. People at work during open hours who can actually help, if something goes wrong with that fast loan they farmed out for you to someone else? You're on your own.

The staff in Wisconsin Rapids are friendly but not your home town Credit union as advertised. Only…read moreinterested in leading money to people who dont need it, it you got a home as collateral and want a boat or a camper they will be glad to extend that 30 year mortage,but if your a older couple on a fixed income just trying to re-establish a little credit as they advertise they will help with there probably not a good choice. I followed all there rules but they made us feel that were not that target family and customer. Just dis-appointed, but credit unions are not what they were in the past.

Excellent customer service. The staff are very friendly and eager to assist with all banking needs.read more

I hesitate to give 3 instead of a 2 but I have had worse service. On occasion when I have had to…read morego into the credit union, I felt like I was inconveniencing the tellers. Being a new resident of the state, I do ask questions to avoid any surprises. Opening the account was an easy process-- a lot of paperwork-- and the associate was extremely helpful. This leans me to the 3 star rating. I have had to call to ask questions regarding the upcoming name change and such and was very displeased with the lack of information or helpfulness provided. We will stay with them for a few more months but seriously looking at just using our bank.

I think it is not good busines to change hours after merging, that little bit of extra time helped…read morefor people that work from 8 to 5. And drive up time takes so long now. It seems they don't really want you to do your banking there. Not everyone does online banking I think you are going to loose alot of customers I know some that plan on changing banks cause they actually work as well and what good is a bank if you cannot use it only one day a week.

Thanks to Steve for helping me through a very difficult time and walking me through the entire…read moreprocess to resolve my issue. Also a big thanks to the bank for all your support! They are a bank you can trust to be there for you.