Maira thank you so much for a excellent service today It is a matter of joy to provide great service to clients like you. Thank you for providing us the best service in this store 9029 5404 Lee high way Arlington we really appreciate it. thank you Maira read more

This is THE PLACE to go for windshield wiper blades. I looked online and planned to order online but the ones for my car were available in store so I decided to get them rather than wait for shipping. Glad I did since it turns out the blades were listed online as fitting my car but they didn't in reality as the awesome saleswoman let me know. She showed me the adapter for those blades won't work on my car even though they're listed as such online. She showed me the correct blades which saved me lot of frustration an extra trip back to the store and told me to come back for free instillation (I didn't drive the car that needed blades to the store) if I had trouble getting them on. Fortunately, I was able to install them but appreciated the offer. They're super helpful and knowledgeable here and I'll come back when I need anything for the car. read more

Desperately needed new wiper blades. Another store did not have in stock and recommended I go to Jefferson St Store. So glad I did! Great customer service by Americo - professional, efficient and he installed the blades on a chilly, dark night. Best of all he smiled the entire time! read more

Horrible customer service. The supposed store clerk was surely and rude to me and the gentleman in front of me in line and barely able to communicate. She refused to lend the customer in front of me a battery saver to allow him to change the battery he had just purchased even though tool lending is a normal service offered by Advanced Auto. I had to remind her of that fact and only then did she reluctantly ask another employee to get the battery saver for him. She also insisted that I should go to the stocking shelves to get the battery that I had ordered. Apparently too lazy to get off her behind to help a customer. Store employees look like they are stunned or high or both and certainly don't seem capable of helping with car issues. I have been a customer of this store for over a decade but no more. Will take my business elsewhere. read more

This place blows. They don't stand by their products. When I told them a product I JUST bought from them doesn't work they told me it wasn't guaranteed and it was "trial and error". They wouldn't give me a refund or offer me a credit. Scumbags. I'll never come here again. read more

these guys are great, super friendly and super helpful. dont bother with the other chain stores. these guys actually want to make your day better. read more

I came by to check my car battery and bought some cleaning stuff for my car. The cashier was very nice and had good discussion. read more

Advance Auto Parts - Area (store) - Auto Parts & Supplies Near Me - Arlington, Virginia

Excellent service from Advance Auto Parts this evening. Israel, who was personable and knowledgeable, did a terrific job installing a new battery. Efficient, quick and reasonable. I am a pleased customer! read more

Just visited this location and want to give a shout out to Israel! Super helpful, friendly and professional. He initially did a diagnostic on my battery (purchased from AA) almost 2 years ago and it checked out fine. About a month later (today) I needed a jump after my sons bball practice. He happened to be there and remembered me and initiated the replacement. After this he installed the replacement battery for me in the dark. Again, the customer service was excellent and just an overall positive experience thanks to him. Thanks again Israel! Hopefully this battery lasts until we get a new car! read more

The nicest auto parts store I've ever visited. Tony, who I think was the manager, was absolutely kind and professional as he helped me change a fairly difficult battery in the trunk of my car. Everyone inside was extremely friendly, and I will definitely be going back to the same store for future repairs. read more

This will now be my go to advance auto. Not only did they have the part I needed, I was able to find it at a good price and also receive great tips on the install. This review is a direct result of the excellent customer service I received. The service is always good here but this time JORDAN went the extra mile to help me out. His help was really appreciated. Next time I need auto parts, this is where you'll find me!! read more

The store employees are rude and unhelpful. Lines are terrible and dude behind the counter needs a good slap upside his head

Excellent customer service. Bruce helped me today. He is truly about helping the customer; not just about finding the right part, but also the best deal or option that would help long-term. He definitely gave me options and gave me information so that I could make a decision that I felt comfortable with. He handled a back-up of customers that came up suddenly with courtesy and without making anyone feel rushed or that I was holding up the line while I made my decision. Overall a wonderful experience, and if I was still working as a retail manager, I'd recruit him in a heartbeat. But since I'm not, I'm just happy that he's there in case I need him again. Thanks, Bruce! read more

Customer service is nonexistent here. Fausto took a call while we at his register. Put that call on hold and took another. Completed them both without acknowledging that we were even there with only 2 items. water and wiper fluid. I've ordered and paid for items online, but when I go to pick them up, they are never ready several hours after the transaction. Someone has to go and find the items on the shelf. Defeats the purpose, don't you think. read more

I have come here multiple times when my vehicle was in need of maintenance, and the staff has been incredibly friendly and helpful in diagnosing various car issues. Everyone that I have talk to here has been knowledgeable, helpful, and a pleasure to deal with. If I could give more than five stars I would! read more

It was pouring down rain - again - and one of my wipers broke. We popped in here, bought new wipers, and while we were waiting in line the nice gentleman at the register (I wish I had gotten his name), looked outside at the torrential downpour and said, "Want me to just help you with putting them on?" Hmmmm.... either we can mess around with it for 5-10 minutes in the pouring rain or have an expert help us and be done in 50 seconds? I'll take the latter, thanks. What great customer service and what a nice person, period. Highly recommend this store and will definitely be back. read more

They sold me a battery, after I left an internal light on and needed to get it jump started. Told me the battery was leaking. They couldn't do a test on it, because of the weather, but they were sure that my 3-year old battery was dead. At 7 in the morning, I was too tired to use my brain and go somewhere else. I later learned that corrosion was normal. And that I could've gotten more time out of my battery, which had 14K miles on it. read more

First, the positives: The customer service was amazing. Camilo was working his Sunday shift like a champion, helping everyone he could and working as fast as he could. (Seriously, give that man a raise!) The parts selection is also fantastic; no out-of-stock items that I could see (or needed). Second, the negatives: The management here is clearly dumb as bricks. It was a very busy Sunday afternoon, and Camilo was literally the only employee in the store. The guy was busting his rump to get everyone taken care of, but he's only one guy! The wait was excessive and could have been halved by simply scheduling two employees to work instead of being cheap and only scheduling one. This is why I sadly have to give this place 3 stars instead of 5. read more

Went in to buy a couple things and turn-in an old battery. Bruce was so helpful that it prompted me to jump on here and write a review, which I never do. That sort of customer service will keep me coming back again and again. read more

This store went above and beyond to assist me. I've never had customer service like this in an auto parts store. Ask for Bruce, excellent customer service. read more

Garbage! Ugh, I came here to ask about my battery and the guy was like I have to change it and buy a new one on the first day. Then I left t to charge overnight, and now it's still not working even though the guy today said it was just fine and when I asked him to test it he said there was no need but there clearly was. What a waste of time. read more

The customer service is terrible. The kid behind the counter was high as a kite to the point he couldn't even look at you straight and was very delayed. I wouldn't feel comfortable having someone under the influence install a car battery in my car. What a horrible image to have representing any business. read more

Really nice guys replaced my dead battery at 9pm one night when nothing else was open. While I was in there, they helped out several other customers with small issues - windshield wipers, lights, etc. And you could tell they actually enjoyed what they were doing and were having fun. The only thing that keeps this short of a five star review is that they told me I had a weak alternator and needed to replace it soon. My mechanic charged me a half an hour of labor to tell me that they were wrong and my alternator is fine. So that was unfortunate. read more

I really want to use this local shop. Really I do but after a string of bad incidents and poor service I can not justify going to Advance Auto on Lee Highway. The three issues that formed my opinion follow. 1. In January I picked up new rotors and brake pads. Sold me the wrong rear rotors causing a return trip. Basic customer service here is to apologize and speed through the transaction. I think it took about 20 minutes to facilitate the return. 2. I went in to purchase body pins for a Nissan panel and upon inquiring if they had any additional in stock the employee said "just buy those if they don't work return them." A bit odd if you don't know say "I don't know, sorry - that's all we have." In this case I purchased them - totally didn't work. 3. Upon returning a battery that wouldn't hold a charge and was under warranty the staff member told me to leave the battery. Come back later in the day and if it didn't hold a charge they would send me out with a new warranty battery. I returned that evening to check. The battery had taken very little charge and they wanted me to come back in the AM. This ran counter to what I was previously told. In offering further explanation the gentleman who assisted me shrugged his shoulders. Offered to call his manager but returned with the same story. Ultimately it became a series of hoops to jump through that began to devalue to warranty that accompanied the battery. I wish I could say it's one issue with this place but after reading other reviews and hearing word of mouth complaints I get the sense this store does not value customers, their employees/ managers do not believe in customer service and if the job requires more than a minimal effort they will ignore the problem or make it your problem. read more

I bought my new car battery online and got a good price with a 3 year warranty, went to the shop and the staff person was super efficient and nice. I would say he hustled to get it done as quickly and safely as possible, while showing me how to do it, in case I ever need to do it myself -- awesome! Car has been running great. Nice work, guys, thanks! read more

Corey and crew are extremely helpful, professional and a pleasure to do business with. Corey replaced the battery in my Audi A3 and didn't stop until it was done right and all checked out. Good to know good people like this are around. They represent the company in the best of ways. read more

Fast, friendly, knowledgeable. These guys replaced my dead battery like a flash - no more jumps! My car is a bit tricky but they handled it no problem. Everyone in the store was really nice and made me feel welcome. Free installation and gave me a credit for giving them my old useless dead battery. Will be going back for all my auto needs. read more

I recently took my 90 year old father's car in to ask if they could advise me as to whether his car needed service as his alternstor sensor light was on. I was completely unaware that they can run diagnostics for No Charge! and advise me. Tre, one of the most helpful employees! was So kind that I told him I was going to give him a high review. He was finished with a huge smile within minutes. Thank you So much Tre, wishing you great success in the future as you are So good with people! read more

If they would get the online site up and running it would be nice. It hads been down for about 1 1/2 months now. this is sad.

I have zero knowledge of cars. Anytime it remotely sounds weird, I call my father immediately. The other day it just wouldn't start, so my dad gave me a jump and we drove here to test the battery and get a new one. They were awesome!! We were helped by Chaka, who gave us the inside scoop on ordering online to use a 25% new customer discount, and then installed it for us in about 15 minutes. As we left my dad said he had never had such a pleasant interaction with a mechanic or technician - and I can't think of any better praise than that! Thanks Chaka and the rest of the team! read more

Pouring raining and James helped me with everything including checking my alternator ! Such a nice person and efficient !

These guys are so nice and speedy. Good deals and fast service. Also they are helpful in determining the best product for your car. Never felt like I was gipped because I'm a girl with no car knowledge. It's my go to parts place. read more

Great service. The employees really know what they're talking about. Ryan is a cool dude and is more than willing to go out of your way to help you. read more

I like having an auto parts store nearby, as I save a bit of money on simple DIY repairs. But the staff here are hit or miss. Some are helpful, some not so much. read more

James was extremely helpful, patient, and knowledgeable. Normally you're lucky to get one of those qualities, James possesses all of those. This location is slightly out of my way but no doubt I'll be utilizing it thanks to him. read more

I have been impressed with the Arlington Advanced Auto store on a number of occasions. -Not all women dread dealing with their car, but I do, and most women aren't treated very well by people in the auto industry. -But when I've called them to ask if they had the parts I needed, they were respectful, knowledgeable and patient -- and in both instances, they had the parts! Today, I called in advance, spoke to a Barkley, and ended up seeing him when I went in person. As he was on the phone, he was helpful and respectful, and took extra time to help me. It's this kind of "attitude of service" that will make me a loyal customer and word-of-mouth referral for the store, which will hopefully get them even more business. Thanks to Barkley and the other staff at the Arlington location! read more

Needed a windshield wiper today. This Advance is the nearest auto parts store to me. Bought the wiper, paid for it and one of the guys walks out with me and installs it, for free, without me asking. I am impressed. read more

Bruce was the best. Not only did I see him interact with other customers and be extremely competent with extraordinary communication skills but he helped me put a battery in my car and explained everything to me. His chief concern was my safety and making sure that everything was taken care of and explaining it all to me. 5 stars and promote Bruce to manager. #kiasoul read more

Had a battery that had fully discharged and Sebastian was great about pulling it out, recharging the battery, then reinstalling it.

Jordan is awesome. After roadside assistance got me jumpstarted last night, they advised that I hustle down the road to try to get to Advance before they closed, for a new battery. I arrived with not much more than 15 minutes before closing, and in that time (and the RAIN) Jordan had checked my existing battery for the correct type, rung me up, and then removed & replaced my battery, all in time to close by 9, and with a helpful, friendly smile!! Two HUGE thumbs up!!!! read more