I live in an 8 unit condo building in the cathedral/summit area. We recently had our dumpster removed WITHOUT warning, allegedly for "repairs" and it was not replaced for 7 DAYS!!!! I called twice a day every day and was told by Saint Paul waste management that it would be returned that day... and each day they blamed it on "operations" aka advanced disposal not communicating, but it wasn't until I reached out to the city garbage council that the city intervened and helped us. Who knows how long we would have gone without them stepping in?! 8 units with humans and cats and dogs going without trash service for a week, especially in an old historic building at risk for pest-- beyond yikes. And to have customer service lying to me twice a day? It's so shockingly bad. To top it all off, they replaced our simple dumpster with 4 carts. What a joke! read more

Advanced Disposal - replacement dumpster lol - Recycling Center Near Me - Saint Paul, Minnesota

I moved from my home in Woodbury, MN 55125 on 9-29-2017. Advanced Disposal was to have the garage & recycle and contents removed on that date. It,s now 10-5-2017 and the container are smelling up the neighborhood!!! PEOPLE ARE MADDER THEN HELL!!! I have been promised that they would be removed on 9-29-17. New owners and Neighbors are calling to complain about the smell and containers at the end of driveway I and the new owners have called repeatedly to Advanced Disposal on 9-30-17 and was promised they would be picked up. IT, NOW BEEN EIGHT DAYS AND REPEATED PROMISES TO PICK UP. I WILL BE INFORMING THE DEPT OF COMMERCE ABOUT THIS! Russell N. read more

I've had my garbage missed 5 times so far this year. Once two weeks in a row (I had garbage overflowing on my porch, gross!!). I've called the main office and asked what the heck was going on several times now. They haven't been able to give me a good answer (maybe a new driver? doesn't know the route yet? maybe?) and promised to have the St. Paul manager give me a call to discuss. Since I am paying for a service I am not receiving I'd like to be re-cooped for those 5 missed weeks. I said that, and was told the manager would have to handle that as well. So 3 phone calls to the main office and I have yet to be contacted by the St. Paul manager. I'm just gonna cut my losses here and go with Pete's. It's obvious Advanced Disposal doesnt care. Who knew just having your garbage picked up would be such a hassle? read more

Jill C. the city has taken over now and it is the worse I have ever experienced! Advance has our area and they have missed us - our whole block-two weeks in a row. No price break, no we're sorry, but lots of poor service. Thanks City of St. Paul and Advance for nothing! read more

This is the worst trash company in the area. They only get half of our trash and recycling from the bin, then we can't reach them to come back and pick up the rest. It has happened 3 weeks in a row. Don't waste your money with this company. read more

What a terrible company, they have not picked up our garbage multiple times and when we call they call us a liar and do nothing about it. Then when we cancel their pathetic attempt st a service they charge us to bring back their can. I wish I could give them a negative review because they suck that much!! read more

Today is two days before 1st qtr payment is due on 1/4/2019 According to customer service the bills have not been printed nor will they be printed until the 5th This means that the bill will not be received till after the due date Customer service assured me they will not charge a late fee, I will wait and see if I receive a notcie of late paymant The true rating would be nagitive ten read more

Negative Experience Residental. Multiple missed trash pick up days. Multiple Billing issues. I was put on hold for 20 minuets on the phone. This service was a constant annoyance and a waste of my time. I don't recommend this company to anyone. read more

Not up front about pricing! I got a 30 yard roll off dumpster thinking it would cost $450 to $500, it ended up costing over $800!!!! I wish they would just be honest and give you and estimate for all the fees they'll add on. read more

The people answering the phones are always pleasant and nice but they are unable to provide any help to the customer. My commercial account was not serviced twice in a two week period where we have a lot of trash and this negatively impacts my property. When I asked to speak with my account rep they said they would pass along the message but I may not hear from someone for 72 hours. This company does not provide quality customer service. read more

Very shady business practices. I canceled service because their prices keep increasing at each 3 month billing period for the past 2 years. When I canceled I was told nothing about a "cart pickup fee" so then 2 months later I was charged 60 some dollars for picking up the cart. I was on the phone multiple times trying to get this removed, I was told it was being removed and then never was. When I called back to see about the refund I was told I was getting, I was told their employee who told me it was going to be refunded was incorrect and they would issue no refund. Do Not Use Advanced Disposal, they're a waste of time and money when there are definitely better companies out there with better, less expensive service. read more

This is Mark L again updating my previous review. It is now almost EIGHT (8) weeks since my last encounter with Advance Disposals customer service department in regard to the monies owed to me from our canceled service. THEY ARE STILL CHECKING.......... MY god you would think they would pay me just to have me stop calling and complaining........... You have to understand that if anyone was late with their payment they would surely be charged a late fee, a reinstatement fee etc. etc. You also have to know that they say they are recording conversations for training purposes, what are they training for?? How to drag out results in the hope that a person would just give up? I am now waiting for the office manager to call me with an explanation, probably similar to the last time I spoke to her. she last told me I was only due $50, even though they were going to charge me $65 for picking up the can. Which I delivered to them..... also cleaned so they couldn't say it wasn't acceptable. again I would put ZERO if the site allowed. read more

I wish I could leave "0 Stars" - a dumpster reservation we thought was all set to go (based on a reservation started weeks ago) was canceled the day before it was set to arrive, with no explanation. When I asked to speak to a manager about the issue I was told I could only contact him through email. Interestingly, he has not responded to my email. We now have to find another company at the last minute. read more

I can't wait for the City of Saint Paul to take over trash pick up because this company is the absolute worst. Every single week (I wish this were an exaggeration) we have to call because our trash isn't picked up. We have had two instances in which 3 weeks passed before they sent someone to pick up (all the while we are calling and filling out their online "missed pick up" form and being promised that someone would be out the same day). From the looks of the other reviews, it sounds like this is a common issue. SAVE YOURSELF and pay a bit more for a reputable company. The time and energy we have to put into making sure they do the job we are paying them for is infuriating. We would have switched companies if we could have, believe me. read more

I called Advanced Disposal to schedule pick up of a few miscellaneous items. The call was handled efficiently. The customer service representative was friendly. Pick up was scheduled for the next day. I am a satisfied and loyal customer of Advanced Disposal. read more

I want to give them negative stars. horrible service, I have to call them every single week to pick up the trash but if you don't call them they never show up, still two weeks per time to pick up. don't even think about having this company to serve you. read more