Good: All of the hands on staff (reception and testing staff) are very friendly and helpful. I feel…read morelike I am in good hands. Bad: Behind the scene operations are not so pleasant or efficient. It has been two weeks since my tests and they still have not been read. This morning when I called again to check I was told they have a shortage of radiologists. My neurosurgeon can't help without seeing the problem.

I come here because, well I prefer ARA to the imaging places in San Antonio and this is the closest…read moreone to SA. Easy scheduling, compassionate and caring staff, and clean facilities. I appreciate the nice ambient lighting and calming vibe in the mammography area. But, boy, do they get busy. The location and parking lot can also be a challenge so drive slowly and carefully and arrive early!

I wanted to leave an updated review because this practice is now under Dr. Maria Salinas, and my…read moreexperience with her was completely different from what I experienced before. I had been a patient under Dr. Alissa for about six years, and I was very disappointed with the care I received during that time. I rarely, if ever, actually saw the doctor. Almost every appointment was handled by a different PA, which meant I constantly had to re-explain my full medical history, diagnosis history, symptoms, and concerns. As someone diagnosed with lupus, rheumatoid arthritis, Raynaud's syndrome, and other related issues, that was extremely frustrating and exhausting. Many of my lupus-related concerns were also often referred out to other doctors instead of being fully addressed. When Dr. Maria Salinas took over the practice, I came in for an appointment because I was dealing with inflammation, pain, and lupus-related symptoms. I honestly planned on finding another rheumatologist, but after this visit, I completely changed my mind. I was actually seen by Dr. Salinas herself, and I was so grateful. She already had my history, took the time to discuss my conditions with me, listened to my concerns, and made me feel heard. One of the biggest things that stood out was that she took my past experience with methotrexate seriously. I had bad side effects from that medication when I was younger, and instead of dismissing that, she discussed another option with me, Leflunomide. Today is day five on the new medication, and this morning I noticed a real difference. Before starting it, it would usually take me at least two hours every morning just to get moving because of the stiffness and pain. Some mornings I could barely stand up straight, and the swelling, pain, and weakness in my hands made it hard to even hold my coffee cup. This morning, I woke up without that same stiffness and was able to hold my cup with no problem. Dr. Salinas was kind, patient, knowledgeable, and understanding. She also allowed me to openly discuss my concerns about how the practice was run before. She explained that she has plans to improve the practice, including hiring another rheumatologist and one PA to help with patients. Most importantly, she said patients will consistently see the same provider, whether that is Dr. Salinas, the new rheumatologist, or the PA. That alone means so much because one of the hardest parts of the previous practice was seeing a different PA almost every time. I believe many of the older negative reviews reflect how the practice was managed under Dr. Alissa, but now that Dr. Salinas has taken over, I truly feel hopeful about my care here. She made me feel seen, heard, and taken seriously, and I am absolutely staying with this rheumatologist. I am very thankful for Dr. Salinas and look forward to continuing my care with her.

My doctor sent all required forms twice to Rheumatology for a referral. On a previous call they…read moreclaimed they never received the information. I made sure my doctor had the correct fax number. I never received a call to schedule. I am attempting to call them today and have been on hold for 27 minutes with no answer. I was looking to determine if the information is correct online. I am calling on the posted phone number.

Excellent "processes": - upon arrival, I was given a short…read morestack of paperwork. Before I could complete it, I was ushered in. - the tech who did the work up was knowledgeable - Dr Abide examined me and I was impressed with his professionalism and patient care - upon checking out, the rep made an appointment for me for a scan. The rep also made an appointment for me for a screening at a different facility - I was given after care instructions This is what I meant by superior "processes". Each step was perfected.

They keep sending me to collections because they are sending the bill to the wrong address! It has…read morehappened twice. I thought they updated their address after the first experience, but apparently they did not.

I have been go to Dr. Alissa for years. Him and his team have always been wonderful! They listen…read moreand understand when I have questions or concerns about my health and have always been supportive and helpful. While there are offices closer to me, Dr. Alissa's office is 100% worth the drive and I recommend his office for anyone needing a rheumatologist!

I've been seeing Dr. Alissa for 13 years now. At first I didn't care for his bedside manner, but…read moreeventually adapted to it. About 6 years ago, I had a painful hip injury (I have Psoriatic RA). While I had received several steroid injections for previous injuries from him, this injury was bad. When I called his office, I requested an appointment ASAP for an injection. That same day, Dr Alissa called me personally, to schedule an after-hours injection. I was shocked that a doctor had personally called me and that he went out of his away to accommodate me. After his practice grew, he began to use P.A.'s, which I didn't mind as I found them very helpful. If I am having an issues, Dr. Alissa will talk to me. One of the PA's actually recommended a change in my medication that was very helpful. They are always very thorough and listen well. Occasionally, Dr Alisa will pop in just to say hello and to see that I have what need. Nurse Deborah is a doll and very personable. While the office staff is not the friendliest, they do their jobs well. Once, years ago, the staff had overlooked me as I sat in the waiting room. When I finally asked if I had been overlooked, they apologized profusely, especially Nurse Deborah. I appreciated the fact that they were accountable for their mistake and I feel that mistakes happen occassionally. However, they treated me royally for the rest of the year! Also, if you run out of medication absentmindedly, you should call the doctor's office and they will work with you to get your prescription filled. The staff denies filling the prescription from your pharmacy, if you have not been for your regular check-up. My pharmacy usually calls the office for a refill, but I usually follow up with the office to address the hold up.

We had a 2 pm appointment at the heart institute. We arrived early and checked in. They lost our…read morearrival information and at 3 pm the office help acknowledged our presence. Why can't employees see beyond their next check?

So you find a doctor covered under your insurance and your somewhat content with them. Then you go…read moreto make an appointment and find out they no longer have the insurance that's in your network! NOW.....I have to find another doctor and go thru all the questions I did to find this doctor, you would think they would have the decency to let me know . Not happy with drMcGinnis's office.