Technician Zoe is the best part of this place. She is fantastic. So, if you absolutely MUST go to…read moreBelle Sante, Zoe should be who you see. However, outside of Zoe: Belle Sante needs to realize they are not the only spa in Roanoke and equal services can be received elsewhere. Thus, they should try to value their clients. They have zero appreciation for clients and don't care if you return or not. I have been going there for ~2 years. If you are a busy mom or a person w/ a job, they just not understanding of the need to cancel an appointment within their 24-hour window. They apparently only want retired clients or unemployed clients with no children who get sick. Will not return and will take my business elsewhere but will miss Zoe.

I absolutely LOVE this spa! It is my favorite place to be! It is so relaxing and absolutely…read morebeautiful inside. Marybeth is an amazing injector! All of the Estetichians are fantastic! I am treated so well every time I go in there! Everyone is so sweet and knowledgeable! I refer anyone I know to go there! Highly recommended! Whether you want an amazing massage, a facial, injections, laser, permanent makeup..... they have it all! Check them out and refer your friends!!

It's a beautiful office and the staff is all very kind, knowlegable, and professional. I…read morepreviously had a couple of bad experiences with injectables at another local business and decided to give the Medi Spa at Ridgewood Hill a try - so glad I did. Kate is fantastic!! She started with a much smaller amount of Botox than I've gotten from other providers, but the results were amazing. I followed up with Diamond Glow with Elizabeth and that experience was great as well. My skin looked amazing when I left the office and I had no downtime.

It seems to be a theme based on the comments - I was not the happiest with the results after…read moreinjection services - I appreciated the follow up call a couple days after the procedure and submitted phots to show ... when I met with the lady who did the injections - I was met with defensiveness and general "it's your problem you don't like it" ... and, on my initial consult was told that she recommend "start low dose and we can add" ... I was recommended 80ml botox ... that is not low! I gave two stars instead of 1 because I had a facial and liked that - although ... no coat hooks, no place to put your purse or a shelf ... how can you not accommodate clients when they need to disrobe and the chair is the only place to put stuff - lots of moola down the drain.

Carolina is A-M-A-Z-I-N-G! I went to her for the first time and she was very comforting and made…read morethe experience completely enjoyable. Her personality is one of sweetness and she clearly cares for her clients. I will be going back!

Carolina is simply the best and her salon shows it! I've always been 100 percent pleased at Secret…read moreOasis!!!

Small, intimate office that gives you first class service. They always have the latest and…read moregreatest treatments available in the aesthetics industry. Ulli is an expert aesthetician who will keep your skin looking it's very best.

They are top notch! Betsy is wonderful and so is her staff! I happened to find them by accident…read morewhen I first moved to Roanoke and from that day, I have had the opportunity to have facial peels, makeovers, photos, and minor procedures. It is a small outfit with big offerings- where professionalism and friendliness go hand in hand. This place is still one of my best finds in Roanoke.

I have had my Botox injections here more than once as well as Laser Hair Removal. The estheticians…read morehas always been professional and courteous. They have years of experience and always have done a great job. Each one has always talked me through the process (no surprises) very gentle technique ( I hardly ever feel any pain other than, what is to be expected). The staff always engages with the clients, I have never seen any misconduct while there. I give them this rating because I am always satisfied with the results. 5 STARS

First of all, I would like to say that I have worked for a company where customer reviews were…read morereceived regularly and were a major evaluation of performance, so I understand the impact negative reviews can leave and I do not personally give them unless I feel they are sincerely warranted. A few months ago I had a procedure done at Allura that didn't go smoothly, to say the least. Due to machinery malfunction it took much longer than it should have and caused unbearable pain. My technician was very kind, however, and I didn't cause any sort of fuss (read: I have manners and have worked in customer service). A few hours after my appointment I received a call from the office manager apologizing for the ordeal and telling me that they would offer me $50 off of my next treatment appointment, making my total cost $100, whether that be in 12 weeks or 8 months (direct phrasing from the call). A couple months later I book an appointment for the same treatment, expecting the discount as I was told. This time the process went much smoother. I had a different technician who was also very kind and friendly like the first. There were a few minor hiccups but nothing major and the pain was minimal. When I went to checkout, however, I was told my total was $150. I referenced the discount I was told I would receive (which was written in my file and also mentioned to the manager by the technician) and the same office manager who told me that I would be getting the discount, told me that the price of $150 was already a promotional price that could not be discounted. So I paid the $150 because what choice did I have. Later I emailed the office for clarification and I was told again by the office manager about the promotional pricing and that she was sorry for the confusion. I don't think I was lied to or tricked (or at least I hope no one would do that), maybe when I was told the next treatment would be $100 she really thought it would be and later learned that it could not be discounted. However, it was a mistake on their part, not a misunderstanding on mine. They should have either honored the pricing that they gave me (again, as it was their mistake) or at the very least, owned up to it and told me prior to my session instead of after when I had no choice but to pay it. The extra money was annoying, of course, but the fact that they tried to almost weasel their way through their error was unacceptable to me. Had it not been for this situation, I would have gladly gone back to Allura (even despite the issues with my first appointment), but the way that this problem was handled really rubbed me the wrong way and I don't plan to return or recommend them.

A while back I received notice that a privacy breach had occurred at this practice and health…read moreinformation was compromised due to "employee losing laptop linked to this practice " HIPPA violation. And never received any notification that the violation was addressed. Not comforting, no follow up. Confidence gone. So I changed practices.

I've been seen by Dr Divers, Terry and Patricia and they all are so knowledgeable and professional…read more I've been going here for about the past 10 years and am 100% satisfied. And hey...they are all beautiful women too!