I am so glad I went to Premier ER & Urgent Care center. I don't live in Temple anymore but was…read morefearful of going to S&W due to the potential long wait. S&W takes Medicaid/ Medicare and TriCare so I knew the wait would be long and I wanted to get help and back home. I checked in online, filled out a few short forms at the clinic then was seen. The doctor, nurse and staff was fast, friendly and effective. I'm glad I went.

This place is great. The front desk staff were wonderful. The nurses and Dr Smith were equally…read morewonderful. I'm grateful that I didn't have to wait long since I was feeling pretty bad. I highly recommend Premier ER. THANK YOU!

Dr. Vivek addressed every one of my concerns in a single appt. Goodness it's been so long since…read moreI've had a good primary care doctor.

I am new to the Belton area and I called the clinic to try and set up new service. The lady on the…read morephone was VERY rude and spoke in a condescending tone throughout or entire conversation. I will not be using this clinic.

I'm from Washington State and my son is based at Ft. Hood. He and his wife had their baby on…read moreThursday 2/19/2026 in the afternoon. The staff was fantastic with my daughter in law and my son, as well as the family. Thank you for being so kind, supportive and compassionate.

If I could give zero stars, I would. First of all, they use the MOST dysfunctional phone system I…read morehave ever encountered in any organization anywhere, ever. Fix it by having a proper, updated directory of departments and personnel. Every department should have their own phone lines and their own answering/message system. All calls must be returned the same day unless specified otherwise the the patient. Second, in this political climate, don't employ Chinese nationals or dual citizen Chinese in the SURGERY DEPARTMENT! If you can't speak intelligible English, you can't work in a Texas hospital. Shouldn't have to say it, but there it is.

Brought our seven month old son here as first time parents who were worried and no other doctors at…read morehis normal clinics were near as detailed, thorough and understanding than the ones here. The nurses and doctors are sympathetic, kind, helpful and supportive. Honestly I would rather take my child here than to his regular doctor. Very clean, quick, professional and easy. 10/10 recommend this to any fellow mom who is worried about her baby.

I can't say enough about our amazing experience. My husband injured his knee and couldn't apply any…read morepressure to it. They treated him with kindness, compassion, and professionalism. We were in and out in less than 2 hours. Including X-rays, a shot, and fitted with a brace and crutches. I highly recommend them.

I waked up told my mom that when I grow up I want to be a doctor but I feel like that something…read moreelse feels different about that and I wanna be at the doctor when my age is at 16

Absolutely the BEST care for our grand daughter Thorough…read moretesting and very accommodating to our concerns.ran tests, we're very gentle and kept my grand daughter from being scared of her CAT as an and getting shots! Highly recommended For great care !

Took a colleague in due to severe back pain. Only 1 person to check in 3 people…read more 1 person in front of us had an appt for ear cleaning Another person had an appt for something that did not sound URGENT, but had something wrong with paperwork. My colleague on the other hand was in obvious excruciating pain. But no urgency was apparent to address him. After time had passed, I stood up to find out how much longer it would be before he could be seen, we were told there were 2 patients in front of him & did not know how long it would be. Needless to say, I took him out and to another URGENT care center where he was immediately cared for.

The gal that manages the checkin window is amazing! She is very welcoming and friendly. Not all the…read morepersons at the reception area are as friendly and welcoming. The nurse that did my vitals was friendly. My nurse practitioner was okay. She seemed to listen intently. She was not as personable as the other staff. I did not get a call back as promised regarding some of the unresolved issues. The office is clean and seems well-staffed.

The ladies at the front are rude and the office manager always seems to have an attitude. The…read moredoctor and PA both seem that I am bothering them by being there and speak to me like I am dumb. There was an error on my billing and I had to work with the office manager and front desk ladies and they spoke to me like I was dumb. I had to end up contacting another Wellstone to get it resolved (which it was quickly and without rudeness). There wasn't a nurse available so the PA called one of the ladies from the front desk to come in and hand her things while working with me. Since Tomasek left, this place is the worst and I won't go back.