I can only speak to Brooke and I will keep it short---she is phenomenal. Everyone should be in…read moretherapy...and everyone should have a therapist as fantastic as she is. I've heard good things about her partner but never experienced myself. If you need someone to talk to give them a try.

TL;DR This place is amazing, you will not regret your decision. What are you waiting for? Make the…read moreappointment! I got into a little tussle with a sidewalk and broke both elbows. After some surgeries and home depot-sized screws put in my arms, it was time to search for a PT place near Randolph (I was recovering with family in NJ). Much to my surprise, the area is saturated with PT places! After numerous calls to other locations, I ended up calling Professional Physical Therapy and spoke to the kindest person on the other end of the call, "Thank you for calling Professional Physical Therapy, this is Hope speaking. How can I help you today?" The kindness and the care that I had in that one phone call told me that choosing this place would be the right fit. Hope was able to walk me through the entire process and helped in any way she could to make for a smoother experience for me (especially because I was in full arm splints at that point). From the very first day of being introduced to all the staff members including Hope, Blake, Michelle, Alex, and Hector (now promoted and at a new location) I knew it was going to be the right decision. They took the time to understand my goals post-surgery and get me back to having functioning arms. When I first started going to PT it was the bright spot of my day. Patients recovering in a pandemic can relate to how isolating it can get. They were able to relate to topics that range from Netflix, books, food, travel, fatherhood/motherhood, houses on the market, camping, and the list goes on. I found myself laughing wholeheartedly after a very long time after a very unexpected accident that flipped my world upside down. I started feeling like my old self during my PT sessions especially when I got to interact with such friendly, knowledgeable, and relatable professionals. I also got to meet amazing patients getting PT at the same time. Everyone was so friendly; I really felt a sense of community. Some of us would even schedule our future appointments together. I was very nervous about joining a PT group while Covid was on the rise once again, but they took every precaution to make me feel comfortable. Everything was wiped down and disinfected after each patient; masks were on at all times, and temperature scans were taken at check-in. I appreciated that there are smaller groups during the sessions. Each physical therapist has about 3-4 patients during their busiest times so you continue to get the one-on-one care throughout the session. I got cleared to drive and needed to go back to my original home in Delaware, but I still make the drive all the way to Randolph because the office and staff are exceptional. The level of service, professionalism, and kindness is all white glove treatment. Everyone goes above and beyond in every way to make healing easier for the patients. They are flexible with their appointments, proactive with insurance companies and doctor's offices, will advocate for you as their patient, and incorporate PT that is both comfortable and challenging throughout your recovery. Thank you to everyone at Professional Physical Therapy, Glen, (shout out to Glen!) Michelle, Blake, Hope, Alex, and Daria for making PT easier and making this recovery feel a little lighter. Also, shout out to all the mini trolls scattered throughout the practice. It's like you've got mini cheerleaders as you do your exercises. Topics Physical Therapists Enjoy Discussing: Glen: Camping, hiking, all things outdoors, basketball, 90s rap, Star Wars Michelle: all things Connecticut, The Office, baking, Ted Lasso Blake: Netflix shows/movies, all things Marvel and DC, fitness, books

This complaint refers to Professional Physical Therapy in general as an organization, and…read morespecifically the Randolph New Jersey location. Staff was nice/friendly, however everything else not-so-good! The organization charged me a separate fee just for my after-visit summary notes. This is in addition to my co-pays and everything the insurance paid. There was no prior discussion regarding this. I have never paid for after-summary visit notes which I should have access to. Patients need two separate portals regarding transacting business with this organization rather than just one especially for summary notes, billing... ZERO way to actually message the organization through either of the portals. This is a major red flag. No weekend hours: Really? People work and have school. Obviously not enough business to staff the weekends like other physical therapy organizations do. During my sessions my back was injured with a new injury caused directly by the physical therapy. I contacted both my personal physical therapist and the organization through email and was ignored. Thanks! They cannot even get their address right (Website and business cards) as there are multiple buildings in the parking area and their building is not identified. There are many other physical therapy organizations in the area, so I suggest not using this one.