BEWARE: I have purchased the most expensive denture offered called the "Ultimate Fit Package" upper denture only @ $1200.00. This is my experience in this office.
I went in for my first visit at Affordable Dentures in Shelbyville, with Dr. Marvo Odds, in October 2017. My upper teeth had already been extracted 2 months earlier at a local dentist office in Lewisburg.
I spent a lot of time researching all of the available options online at Affordable Dentures in Shelbyville, TN., before contacting them to set up an appointment. I purposely chose the "Ultimate Fit Denture" because it was supposed to fit every contour of my mouth, the oral topography was touted as being "second-to-none" plus it comes with a 7 year warranty.
I went in for my initial appointment and was fitted for the immediate denture. That denture fit my mouth fine and I was happy that I could speak clearly with it in my mouth. However, when I got home I was practicing speaking in front of the mirror and noticed that the teeth were not visible at all when I spoke. All that could be seen while I was speaking was my bottom teeth.
I called the office the next morning to let them know about this issue and was very grudgingly given a return appointment to correct the problem. I was chastised on the phone while explaining the situation and also on that return appointment that I hadn't told Dentist Odds about the issue during my original appointment.
Dentist Odds was very agitated that I had returned to have this problem corrected. He was extremely condescending and impatient with me during that entire visit. He brought his lab technician into my exam room where he began telling her that I had also had an issue with the original denture that the lab from the Lewisburg dental office had created for me.
They were actually smirking at each other while they were discussing me. I was humiliated and incensed but I held my tongue as Dentist Odds had already told me that he didn't think that he could satisfy me. He had told me that he would refund my money and that I could go someplace else for a denture! I was absolutely shocked by his behavior when clearly his lab had not placed the teeth in the correct position. I was polite and felt that I had to walk on eggshells with him at this point as I still needed the immediate denture redone so that it could be seen while speaking and because he held the future of my permanent "Ultimate Fit" denture in his hands. I was NOT trying to be a trouble-maker.
The lab reset the teeth in the immediate denture and all was fine until I went back on May 25, 2018 to have the molds done for my permanent "Ultimate Fit" denture. I told Dentist Odds that the was mold fit loose in my mouth. He told me not to worry about the fit that I just needed to tell him if it hurt. It didn't hurt it was loose.
I picked up my permanent denture on May 30, 2018. It did not fit. It was falling down onto my tongue while in the exam chair. He told me that he would set another appointment and redo the denture. Once again he told me that I couldn't be satisfied!! Hello, the denture was falling out of mouth upon pick-up. He left the room and sent his assistant in to inform me that I could be given a $445 refund. Meaning I have paid $755 for an immediate denture period.
I called Affordable Dentures in Shelbyville the next morning, May 31 to set up an appointment to have the denture remade at which point I was told that Dentist Odds refused to give me another appointment. The ONLY option that he offered was the $445 refund. That was it.
I called Affordable Denture customer service in North Carolina. They told me that they can do nothing about this at all. These offices are independently owned and that Dentist Odds had the final say. I could not wear the Ultimate Fit denture. It kept falling out of my mouth. So, I had to accept the refund option or pay the entire $1200 for an immediate denture. I returned the ill fitting denture today, had the $445 refund credited to my Care Credit account.
I was forced to sign a paper stating that the dentist had done nothing wrong and that I would not sue him. That was the only way possible to get the $445 refund. Patient Satisfaction Commitment stated in their literature and written on their website is absolutely worthless. Proceed at your own risk. read more
