absolutely useless. charged 300$ for a 5 minute service visit and the technician didnt even speak…read moreenglish. he was very rude and i really have never dealt with any service company this terrible

Technicien sans ressource et incompétent. Mauvaise…read moresoumission avec mauvais renseignement. Demande de rappeler pour discuter de ce qui se passe, aucun retour d'appel. Facturation de l'appel de service sans reçu, émise presque 2 mois plus tard et rabais CAA pas appliqué. Bravo pour rien! 160$ aux poubelles

If I could give minus stars I would. Bought a couch which had defects. After fighting them through…read moreVISA and Winning - The store finally gave me a credit LESS transportation (Still going to write a letter for this to head office). Unfortunately VISA credited the amount as well. After much time on the phone with VISA and trying to explain this to the manager at Kirkland store, I sent her an email Dec 21 to say I would come and pay the amount, and for her to leave an invoice. Instead of leaving an invoice or responding to my email, she sent me a registered "Demand" letter, threatening to send my file to collections!!! I have an excellent credit rating and now this woman threatens me, rather than simply returning my email and setting up an invoice to pay. I contact her and now she is away for an entire month!. What kind of organization are you operating. It may have started as a small family company, but in no way does it reflect the Quebec culture and respect it once did.

Terrible Quality and Service - Avoid Décor-Rest and JC Perreault…read more This has been one of the most disappointing and frustrating purchases I've ever made. I ordered three custom sofas from JC Perreault, manufactured by Décor-Rest, expecting high quality and durability. What I received was anything but. After waiting six months for delivery, one of the sofas started to fail within another six months--springs were literally coming out of the seat. It took over a month for anyone to come and fix it. Fast forward eight months, and the same sofa broke again in the exact same way. This furniture is in the home of an elderly woman, with no children, no pets, and very light use. If a sofa can't survive in that environment, I can only imagine how quickly it would fall apart in a home with young children or animals. It's not only disappointing--it's dangerous. The fact that this happened twice with the same piece shows a clear failure in Décor-Rest's quality control, and JC Perreault's after-sales service was slow and unhelpful. They were quick to take our money but nowhere near as responsive when things went wrong. A sofa of this price and brand reputation should last for years--not fall apart twice within less than two. This is not an isolated issue; it's a warning sign. I would strongly caution anyone considering purchasing from either of these companies. Buyer beware: you're on your own once they deliver.

they took my board to try to repair it but after 2 weeks I could not and to this day cannot get an…read moreanswer from them. AT first I thought they would give it an honest try but now I'm wondering why they wont answer my calls. it frustrating!!!

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