UPDATE: minutes after this post, my son received the email below. How's that for customer service?…read more He has called before and gotten the same run around. Never was he told they couldn't assist and he needed to call the 800#. We were both just told initially that it was cancelled and later that they needed to check with Doug as he had to approve the refund. And, how's that for an apology "even if it was our mistake..." "they might come back and say you hold some responsibility ". Isn't your agent suppose to take care of you and your insurance problems? Very disappointed in this office. Terrible service. My son had apartment insurance with them. He moved out July2022. I myself called to cancel. It didn't cancel and they kept auto-debiting it. We called again Nov2022. Still didn't cancel. Called again Jan 2023. Said they cancelled but now he's getting collection notices. I called and spoke to Jeanie. She was going to speak with the agent and get back to me. Didn't happen. I called again, same thing. I called again spoke with someone else. They said it is up to the agent to give approve a refund and take it off the collection list. This person was going to pass the message to the agent. I have tried to call 3 times since then and now no one answers. I am going to report it to the BBB.

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