Having had one bad experience with this Malaga Airport service where I was left waiting at the…read moreairport for 1 hour awaiting pickup, I decided to give them one more chance...BIG MISTAKE.
The whole point of booking a car service is you expect it to be reliable and on time. This time it was an afternoon pickup at home for an airport drop off. I was informed by text 20 minutes before pickup that car would be 2 minutes late. At pickup time I was informed by text that car would be 20 minutes late due to traffic. The car ended up being almost 30 minutes late. The dispatcher on text said there was nothing to be done to avoid this.
The driver seemed unhappy on arrival. No "Hello" and no apology. When we asked when he received the booking details he said yesterday. When we asked why he didn't leave extra time for the traffic he said "it wasn't his problem, talk to the boss". When we said we were disappointed with that answer he literally pulled over and put us out of the car with our luggage and drove off leaving us on the sidewalk. This was less than 5 minutes after pickup. I immediately cancelled my return pick up with them. Thankfully I hadn't prepaid for the service. I have never had anything like this experience before, we were both pretty shocked. The dispatcher texted asking where the driver was and I text him that he had left us on the sidewalk. We had one attempted dropped call from him and then...nothing. No follow up, no apology, nothing. We had to call a local cab to get to the airport 90 minutes later than planned.
The local Malaga Airport contractor used by Airport Taxi Transfers is CHARLEY TRANSFER.
Based on this experience and the previous one, I would never recommend these cowboys to anyone. Totally unreliable, disrespectful and uninterested.
Unfortunately this also reflects incredibly poorly on Airports Taxi Transfers that they use such poor operators.