They added my Florida room. Overall good job. Added my carport. Happy with that. Had a storm and some damage to the gutters on both. Called them. They came the next day and gave me an estimate. Gave them the ok to do the work and they never came back. This was three years ago. read more

Still waiting for a response about a refund of the deposit for sunroom repair. They're apparently out of business and not responding to requests. read more

UPDATE! I filed a complaint with the Alabama Attorneys General's office online concerning Air Flow not returning my $3650.00 deposit after 9 months of no action from them. Today, 11/26/2021, I received a check for the full amount from Air Flow. If you need to get something done concerning this company, go online, and the Ala Atty Gen's website will walk you through the process to get something done. As I said, they picked the Right one this time. By the way, I went to another company, and my carport was installed very nicely, I might add, within 2 weeks!! Be safe everyone....It's not worth the risk!!! read more

gave them a $850 deposit to install in March they are out of business and stole my money

I wish I could give them less than 1 star. It is clear through reviews on every other site that this company was once a great company but as you will see reading more current reviews that is no longer the case. Whether new leadership or new ownership it has clearly gone down hill over the last few years. At this point, the company is simply quoting and taking deposits for jobs that they have no intention of completing. They appear to be keeping the company afloat with these deposits. They set dead lines for the job to be complete and then ghost you until after the deadline has passed. When you finally get someone to speak to you (usually only by email) they make every excuse in the book. We actually went to the business and requested the materials that were allegedly purchased with the deposit. The woman I had corresponded with alleged there were no materials. We went to look into the workshop and noticed there didn't appear to be any employees in and no one was working. They quickly pulled the metal blinds down to prevent us from seeing inside the workshop. After showing up at the facility, she agreed to refund our deposit alleging she would send it by certified mail. They're operating under 2 different names and Strauss Awnings reviews reflect similar experiences. Something EXTREMELY fishy is going on here. Stay away. Wish I had seen these reviews before we lost 6 months. We called Cain Awning in Birmingham and they service Montgomery and quoted us 4-6 weeks. Sure wish I could have had my awning replaced before the summer heat started blaring through my back windows but hopefully I can prevent someone else from making my mistake. read more

Business was unresponsive after giving a deposit in 2/23. I contacted them repeatedly and got no response. After posting in FB they responded with a possible start date but nothing happened. read more

This company was refered to me by their "sister" company, Strauss awnings. Ian visited to explain the awnings and the differences between them. These are not fabric awnings but metal. There is a basic metal one and then he explained what they call an insulated awning. This one has what appeared to be Styrofoam in between the layers of metal and an upgrade in material on the bottom side that is visible when you're sitting under it. He explained the differences, at length, and told me approximately how long it would be before they would be out to install it. Ian patiently answered my questions, of course, you don't know what you don't know right? During our conversation, he mentioned that they had somebody, whom they use often, who could come to install a ceiling fan for me. Ian Told me all I had to do was buy the fan, didn't even have to take it out of the box and after they put up the awning, this person would come out and install it for me, it would be very easy. So, in approximately the time they said it would be, they called and said "we are ready to come tomorrow and install". I was never told how long it would take to install it, I just assume something like this would take the day..(you know what they say about assumptions right?) On the day they were to show up around 8 or 9 in the morning I came home from work early, and found 3 men sitting around on my pool area in my chairs. I've never had a business crew make themselves comfortable on my personal property). I walked out back and said hello, I asked them what was going on and they said they were at lunch. I commented that I was not sure how I felt about them making themselves comfortable on my furniture (besides the point of it being unprofessional in my opinion, there's also the idea that I don't know their "cleaning habits" and now they have made themselves comfortable on my furniture in this time of a pandemic). I did call Ian at this point, he also agreed that it was unprofessional. At 2pm they told me they were leaving for the day, at which point they informed me this would be a three-day job! I couldn't have imagined it taking three days. On the second day they did end up finishing it. (Thank goodness) The crew was nice, they moved a water barrel that I had and made the gutter go to it so I can collect rainwater. I did ask for a different color fan beam, and they did not do the color I wanted and that Ian said they would do, but I didn't have the heart to ask him to change it at that point. I asked Ian when they were going to have somebody come and put the fan up and he said that he had told the person to call me and said he was surprised that the person had not called me yet. I told him I thought that was included in the job, and he then informed me it was not. I realize it is my "lack of attention to the quote", had I paid more attention to it, I would have seen the electrician was not included in it, but the fact remains I felt I was led to believe it was included in the service and that the electrician would be here during the installation process. Now I will just get quotes from several electricians. **Bottom line? The awning is very nice, and it looks very good, It appears to be good quality. After the lack of communication and the confusion, they should have made some attempt to make amends, but there was none. I probably would not refer my friends and family to this company for that reason. If you decide to use this company, be sure to ask more questions than you could possibly imagine, be certain to pay attention to the quote they give, make certain it is specific! read more

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After 4 months from when we agreed, the time that they were supposed to complete the job came and passed. Its now been 6 months and endless excuses (none of which the same excuse), they told us that it would be done the 27th. We call today and not only is it not going to be done anytime soon, but that the material is "backordered". We ask for a refund of our deposit because at this point it is services not rendered and are told that were not getting our money back and that they have people that have been waiting a YEAR so we are not their priority. The absolute worst customer service I've ever experienced, which is especially upsetting because we originally turned down another companies bid because we thought this guy was more honorable. The job is not done, therefore I would like my deposit back. read more

We contacted this company back in September about an estimate for a repair due to a tree falling on our deck cover. Air Flow installed it about 4-5 years ago and we were very pleased at that time. We were told in September that they were backed up, but for such a small job, they would fit us in in January if not before. Well, here we are in April, several phone calls later and we have not seen them. First, they admitted they forgot us and the paperwork slipped them. Then we were told the parts were being ordered at the moment I made the 4th phone call and they would be in the following Tuesday which would have been March 16th. Still no word as of April 5, 2021. If they don't want our business, all they needed to do was tell me up front and we would have gone to another company and had our repairs by now. We are really patient and wanted to use them as they did the original install, but now we are done! Poor, poor, business and customer relations! read more