Service Technician named Hunter came out to support a flue repair. He confirmed, sent pic, did an A+ quality repair, cleaned up and did it all with great professionalism and warmth. The value was great!! Thank you Air Repair Pros. read more

Air Repair Pros AC, Heating & Plumbing - Air Repair Technician "Hunter". Did a great job for us. - Heating & Air Conditioning/HVAC Near Me - Frisco, Texas

On the surface,these guys don't look up to speed based on there Yelp reviews. I've found that outside of restaurants,Yelps dependability on help making services decisions can be challenging. I actually found Air Repair Pros on Google where they have over 3000+ reviews with a 4+ average. Using that combined with interaction with their representative Arturo,I gave them a shot. I don't know if you've priced new HVAC systems lately but they're outrageously expensive. This is a second unit for upstairs. I replaced downstairs two years ago and prices have gone up considerably. Labor intensive,these guys worked all day to remove my old ac coil and furnace from the attic and install new. They were courteous and layed down drop cloths to and from the work site. After they left,Arturo came out to do a quality control check,instruct on new system operation and generally inspect the installation. As a result I'm giving Air Repair Pros a solid 4 Stars and a recommendation. read more

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Honestly, this has been a nightmare experience. The install itself was done by couple of rhinoceros men that stomped and destroyed my roof, unbeknownst to me until the rain came months later, which cost me a $1000.00 to repair. Inside, these guys have had to come to my house at least a dozen times over the past 2 years (each summer) after they installed my new AC unit. Skipping the violin solo, just know they got it wrong every time before I finally had to shift gears into strategizing a solution for myself and then directing them on what to do. Problem solved & NEVER again! read more

Please get a second or a third quote. I would not go with this company. After asking around for second and third opinions I ended up fixing my unit at a 1/10 of the quote I was given from these guys. Unlike the push I got from Air Repair Pros for replacing the whole unit (which was still the highest price, including the same type of parts warranty, I actually found better ones from other companies), I got to keep my work horse unit for a few more years to come. Also this summer in June, when a new tech was looking at my AC condenser unit outside, we noticed that the Air Repair Pros tech that I had hired in Aug. 2022 to replace the capacitor left the capacitor in its original cardboard packaging, dangling. This is a laughable level of service. My new tech this year removed the capacitor packaging and also fastened it nicely to the unit. As a new home owner, I fell for their scare talks into hiring them asap in the past two years. I wish I can warn more people about these guys' price gouging, pressuring for unit replacement, salesmen driven diagnostics practices. I will never tell anyone I know to use these guys. read more

Air Repair Pros put an unsolicited sticker on my A/C unit stating that it may still be under warranty & call them for repairs. I have never used this company and feel that this is a very bad sales tactic. I feel sorry for someone in need of service seeing a sticker on there unit and calling them. After reading other reviews I would never use them. High prices, high pressure, poor service. Do NOT used them. read more

I have never see price gouging this bad before in my entire life. They charge $67 for a service call (non-member), which is very reasonable. A competitor wanted $99. The capacitor went out on our AC unit and I had even guessed that that would be the issue. The tech asked if I wanted him to go ahead and replace it and while I knew it would obviously be more expensive having them do it, I had no idea that it was outrageously expensive. The part itself is $15 on Amazon. FIFTEEN DOLLARS. They charged $434.50 for the part. That's a 2,700% markup. That is effing insane. They should tell you upfront how much things cost BEFORE doing any work. Don't make my mistake. ASK THEM FOR THE COST BEFORE LETTING THEM DO ANY WORK. If you need to replace the capacitor on your AC unit, do it yourself. It's super easy and takes less than 5 minutes to do. Their customer service was good though (still not worth a 2,700% markup). They arrived promptly, the tech wore booties inside the house, and he made sure the vents were pumping cold air before leaving. I would expect these to be the norm for most companies though. read more

Air Repair Pros AC, Heating & Plumbing - Outrageous 2,700% up charge on a capacitor. - Heating & Air Conditioning/HVAC Near Me - Frisco, Texas

If I could leave a zero star review I would. Danny Jones was the technician. Tried to swindle my mother-in-law with a new $15K system. He said both the outside and inside units were shot and needed to be replaced. Danny was real nice and showed photos of his family and kids... They even helped her with 72 month payment plan. Such great guys! Problem... I called another A/C repair guy that I've used for years. The only problem with the unit was a very very dirty fan in the blower and dirty air filter! Our guy went through whole unit and it checked out great! A simply $200 charge and she's great! That was 6 weeks ago now and still great. Air Repair Pros... this kind of deceitful, dishonest, preying on the unknowing consumer business is what gives the HVAC business a bad name! I am not a sour person and do not give bad reviews. This needs to be done to protect unsuspecting people. I will also contact the BBB about this too. read more

NEVER HIRE THESE GUYS Very inexperienced technicians. My AC stopped working, so I asked these guys to come and check the system. I was shocked at their interaction in many ways: 1) After looking at the outside unit for 15-20 mins, the technician returns and gives me a $700 quote to clean the outside unit. One ask was to chemical wash the filters on the outside condenser unit. He mentioned that he could only fix the issue after cleaning the unit. Concerns: a) Un-ethical practices: They were trying to make $ without even identifying the issue b) Lack of Knowledge: The filter should never be chemically washed per the manual (according to Trane and Trane certified technicians). You only need to clean the filter with water 2-3 times a year. The unit was already cleaned during regular maintenance just a few days back. c) Wrong Diagnosis & Rip-Off: After I shouted at their approach, the technical agreed to do full diagnosis if I pay $199/-. Since, it was urgent situation I agreed to pay. They finally quoted $5000/- for fixing the AC. Also mentioned that I should be ready to replace my AC (both upstairs and downstairs unit) soon. I called Cooal air mechanical (coolairtx.com) and they identified the issue with faulty TXV in 5 mins and fixed the same for $500/-. I validated the same with the builder contractor (Houk houkac.com). They check and confirmed that my AC is working fine and I should not do anything that was recommended by air repari pros (Frisco). read more

Terrible service. I cancelled and they continued to charge me saying i never confirmed cancellation? Techs left trash around. The quotes were very high and i even showed them a quote from another company that was lower while i had an agreement with them that included 10% off. They charged me for something a different company did the day before. Don't waste your time read more

We bought our house new in 2018 and since the day we moved in, we've never had good A/C - Heat. It would be hot and swampy in the summer and cold and dry in the winter. This was do to shoddy work from the home builders contractor and an inefficient system. Thanks to Air Repair Pro's, we now have a brand new system that keeps the house cool in the summer AND removes the humidity! What really impressed my with Air Repair Pro's is their commitment to their work and ensuring the best operation of your system. If you are thinking about a new system, of even need a repair, this is the place! read more

I requested just a spring/summer maintenance check. Technician actually was a bit early but had sent me a text to confirm that would work. I was impressed with the professional and knowledge of the technician and so I brought up their maintenance plan, yes I signed up for it! Highly recommend. read more

Not much to say except after spending over 10k on two brand new systems each has needed aver 1 thousand dollars of repairs each time they come out even with a warranty. The last time somehow the whole system broke down after changing a thermostat in the house and leaving us without air for two days. Just a very bad decision made in hiring and trusting. One morning the owner showed up for repairs and either he or partner smelled of alcohol first thing in the morning. I've learned to only go by word of mouth. I wish I could say better I'm sorry read more

The service was as advertised. The technicians were professional and respectful. The price was a little in the higher side but service was as expected. read more

Sam came out today for my Spring check up. This is part of the Comfort Club (best 185 I have spent since moving to TX) membership. Sam explained all he found gave complete list of options as well as pricing for all. He was willing to spend all the time needed to answer all of my question in terms I was able to understand. If you need an HVAC company I would highly recommend Air Repair Pros and I would ask for Sam! Also look into the Comfort Club as they will handle scheduling your Spring and Fall maintenance so you do not have to. It is a great way to keep up with your system without you having to do anything! Air Repair Pro is my go to company ans Sam is now my AC/Heating "guy" ! Thanks again Sam for the great service! read more

My air conditioner is 3 years old under warranty and is still going to cost me 1500.00 to put a new Compressor. WTF. That's called price Gouging!!!! We even paid for the extra service on it and it still cost us money. I will be reporting it to the local news!!! I understand I would have to pay something but not 1500.00!!!! read more

We have been using Air Repair for both our business location and our home for about 8 years. Recently our fan motor went out at our home and they responded immediately and made the repairs, they are always prompt and courteous and we love the work they do. I would recommend them to any and all who are looking for someone that will do what they say and do it with integrity. Jim Holloway Richardson Tx read more

On 6/26 I had Air Repair pros technician DALLAS at my home to inspect my downstairs ac unit that was not blowing cold air. The upstairs unit was working fine. He went into my garage, outside, and in my attic and took quite awhile. He then told me about a service fee which I was unaware of. He then told me that it was taken out of the amount for replacing the downstairs unit. I said I was still getting quotes. He left and I called to complain about the non-disclosure of the service fee. I don't have an issue paying for time spent. My issue is the fact that they never told me about it. Am hour or two later, my upstairs was unbearably hot and had to put my kids to bed upstairs. Luckily I had a window unit so they all had to sleep in the same room with the window ac unit. I knew DALLAS had done something to the upstairs air conditioner. It was fine until he came. It was blowing air but it wasn't cold. It got to 85 degrees so i walked outside and the compressor fan was not spinning. I then looked at the breaker box and noticed the ac was flipped off. As soon as I flipped it on, it immediately pumped cool air through the vents. I've taken pictures and will be pursuing complaints with the state licensing department and local authorities. This was malicious behavior. The tech DALLAS should be fired immediately putting my children in danger. read more

Air Repair Pros AC, Heating & Plumbing - Heating & Air Conditioning/HVAC Near Me - Frisco, Texas

Our AC went out during Memorial Day Weekend. I've given them one star because, although it was a holiday weekend, they came out first thing Tuesday morning. However, they tried to charge us $2000 for a $600 job. The issue was our fan motor but Noel said we needed a new fan motor, blade, and fan board. My husband asked why we needed a motor AND blade--he said because they come together as a unit. Once we said we were getting a second opinion, he came down to $1500, then finally $600 after a motor suddenly appeared at their warehouse. The actual company we used confirmed 1. The motor and blade we need do not come together and 2. There's nothing wrong with our fan board. I would hate to assume they tried to take advantage of us based on my husband's accent or our race but the drastic change in tone was odd. read more

My Hvac system was acting like it was little low on freon especially on the cooler nights. I was able to get service only a few hours after I called even on a weekend. Cole was the serviceman and I found him to be not only professional and knowledgeable since I also have done AC work in the past but very thorough pointing out some things that were in need of attention but not required. He understood that I was basically trying to not put too much into this older system because I plan on replacing it sometime later this year when the Federal incentives fully kick in. He was very thorough and not rushed at all, made sure everything he observed and tested was completed properly, NOT LIKE THE LAST company that left caps off the Shrader valves so freon could leak and dirt could enter the fitting. Cole paid attention to everything and also answered all my questions and was forthcoming with sharing his experience, training and past jobs so I guess I was able to relate very well to his qualifications and his desire to do positive things for people trying to be helpful rather than sales oriented. We discussed the upcoming incentives under the inflation reduction act for getting a new high efficiency system and those big credits which are not yet in effect but coming soon. Cole also assured me that his company would only do quality work at the highest standard and therefore wont be the lowest price but also won't be out of business 2 years after a large replacement purchase. It turned out that signing up for their monthly service plan was going to pay for itself and gave many assurances along with 2 service calls and discounts as a priority customer. It saved me money for sure compared to my other recent experiences. The pricing was fair or better than fair given the service plan. Thanks Cole for saving me money and suggesting this route. That gives me some peace of mind and It is very likely that I will have AIR REPAIR PROS upgrade my system as soon as the government incentives are available. As a retired person I do have to watch my expenses but that also will qualify me for an almost free to me High SEER HVAC system. A lot of folks dont know this but when this goes into effect many people will qualify so do your research early because there will be a line for sure. Use this calculator and see what your credits could be. https://www.rewiringamerica.org/app/ira-calculator read more

Great communication prior to service call. Technician John P arrived on time, wearing a mask and quickly ascertained the problem with our unit. Fixed a bad starter and everything is working great again-- we are no longer melting. Price was good and fair. Yay! Highly recommend. read more

They charged $349 for a $9 capacitor. There is a certain cost with holding goods but not a 4000% markup! Definitely a concern if you are tight on cash or want to ensure they don't continue gouging elderly or others. Very unscrupulous behavior for someone who promotes "core values". I'd look elsewhere or wait until they adjust their prices. Look at the attached image this is what was installed JARD capacitor p/n 12783. This can be installed in less than 10-15min, but use Youtube for directions. read more

Air Repair Pros AC, Heating & Plumbing - Heating & Air Conditioning/HVAC Near Me - Frisco, Texas

Solid and professional company. Always on time, respectful of our home and genuinely look to solve problems. They have been our go to HVAC Company for 6+ years! read more

After my initial review Air Repair Pro's office manager contacted me and we discussed the issues that I raised in my review. As my initial review accurately depicted the events that happened there is some room for a difference of opinion on what the best solution is for my problem. Air Repair Pro feels that the original equipment installed at my house is not at the same level of quality of the equipment that they recommend. With that said, they recommend changing replacing with these new/more expensive parts. Again, I would HIGHLY recommend shopping around and looking for the right deal for you. I will say that the technician that came to the house was very kind, but that doesn't mean that he provided me with the best solution for my particular situation. Beyond that they have been very responsive and were easily the first team to rush to the house to address my issue even on a Sunday. read more

06/03/2018 We were looking for somebody who can check our air-conditioning unit over the weekend and found Air Repair Pros on our search. We were so glad that they provide service even on the weekends. The technician came and easily diagnosed the problem. Very prompt, same-day, excellent service. I highly recommend them! read more

3/26/2015 Called Air Repair to have my AC unit tuned up/serviced for the summer. They were actually able to schedule me in the same day. I was given an appointment time between 2-4 & they were actually pretty close to arriving at 2. Service, professionalism & courtesy was topnotch. Not to mention very reasonable price compaired to others & didn't try to blow smoke up my butt to make an extra buck. So Honesty has just awarded them my future services. Thanks guys read more

The staff at Air Repair Pros are amazing and went above and beyond with customer service. I will definitely be using and recommending their services. read more

I checked out the reviews and see that all the people that complained about this company have nothing but complaints on every company they review. That they have no positive reviews on ANY company or experiences they have. I have also been witness to other AC companies leaving bad reviews so they get more traffic. What a sad world they must live in. This company has been in business for over 20 years and I have been a customer since they started. They are not the cheapest around but you get what you pay for. Not once have I called and they not answer their phones or come out to my home the same day and take care of my issues. The owners are honest, local and ALWAYS about their customers. Air Repair Pros you have a customer for life! read more

Don't pay for their overpriced "Comfort Club". Purchased this then bought a new AC from them. They guy that sold it to me told me I would get my Comfort Club free for a year. A different guy came to inspect it about a week later and when I asked about it, he said ask someone in the office. He got really flustered because I was asking questions and ran out of my house. I called the office and spoke with Amanda - who said you only get it free if you don't already have it - which seems crazy, but then said they would "make it right" and call me back. NO call back. When I called after that and asked about it - she said she'd left me a message and sent a copy of our agreement - very condescending. I told her I'd spoken with her after that and she said the tech who came out and sold me the AC would need some coaching, but she would "make it right" and call me back after she spoke with him and she never did. NO one did. So now trying to cancel this Comfort Club. I don't see the benefit. read more

I've used these guys twice, first experience was good after some negotiation, second experience not so much. Replacing a A/C board cost us $700+, but after extensive research I found out that in average this should cost between $300 and $400 tops. Keep in mind that this controller cost less than $100 in average, a markup in the part and service adding another $600 is ridiculous when you take into considering that less than a month ago we bought a brand new unit for $4,400 from them. In general good service but be prepare to pay super premium fee for their service. I am fine paying for excellent service but this company exceeded what can be considered acceptable. Very hard for me to recommend this company. read more

WOW. I was just hung up on bc my AC is "TOO NEW"!! I called Air Repair Pros to ask to set up an appointment, only to be given objection after objection as to why THEY CANNOT HELP ME. She even went as far as to tell me that I should call the people who originally installed the AC unit and ask them to help me! I was on the phone with this woman for a total of 3 minutes and 33 seconds and was given at least 4 to 5 reasons back to back for why she was unwilling to send a technician to my house. She refused to even discuss their services with me bc I told her that I rent my home. I told her that I would be paying for the service. She said that she would not discuss the availability of technicians, their services, or costs with me regardless of if I were paying. She said that bc my unit was installed 2 years ago, I needed to find the people who installed it. I told her that it was to be 100 degrees outside today and I needed to set up an appointment. I told her that after I set everything up, I would have the owner of the house give them a call. He barely speaks English, so there is a language barrier and in order to streamline this process, it would be best for me to make all of the arrangements ahead. She said "I cannot help YOU". I said "So, you cannot even give me information?"....and she flat out hung up in my face!! They have THE WORST customer service...its no wonder they've been sued previously! Oh, did I mention that she said "We've been sued before so...." in the first MINUTE on the phone?! DO NOT USE THIS COMPANY if you would like to be treated respectfully.I wouldn't trust them! read more

Gotta tell you, I was pretty impressed with these guys. They replaced an entire unit at a very fair price. They did it quickly and even cleaned up after themselves! I would highly recommend. read more

My heater broke down in the dead of winter, go figure! I randomly called Air Repair because they were local - immediately my call was answered and they able to arrive within the same hour. The service tech was professional and my problem was fixed on site. Highly recommend! read more

Called them on a late Friday afternoon for servicing my downstairs A/c and they showed up within a few hours, Chris called me and explained issues and gave me multiple options, we decided to replace 14 yr old unit with a new more efficient "Trane" unit, I was expecting that the install would be next week, but instead they replaced unit that same evening, crew was friendly, clean and knew what they were doing, within a few hours they were done and house felt cool. We have used the other good companies out there, but the service and price were better. Great Job read more

Air Repair. Save your money and find a reputable AC service company. They will never get another dime from me. It started several years when they installed a system for my mother. Since the instal she has had problems. She called them out to fix the system 2 months ago. They said it just needs freon. So me I asked where it went. Then I said I want the leak found. So he finds the leak and repairs it. Then says he is going to put in6 pounds of freon. It cooled a bit better. So June rolls around and it's in the 90s and the unit runs all day long and never cools off. My mother is talking to me and is upset. So I call another licensed Trane tech. He came out showed me everything that he was doing. He Showed me how they had either installed a damaged unit or damaged it during the install. And how as a result of the crappy workmanship that the system wouldn't drain properly. He also showed me how the new lower unit they installed was 5 years old when they Installed it. And the upper unit was 2 years old.The only reason Air Repair gets one star is because they show up when they say. Now they will screw you after that. read more

Air Repair representative did an excellent job checking and repairing my two air conditioning units. He explained things where I could understand and completed the work in a timely manner. Thanks for your service. Tom Berry read more

Great experience with our spring maintenance check. We will use them again.

Service techs were prompt, courteous, and quickly diagnosed the problem. It was covered under warranty so no charge! Will definitely call them for any future needs. read more

Firstly, I want to thank the the owners of air repair pros on a job well done. They were very professional and very knowledgeable on the vac business. I will recommend air repair pros for any hvac work. Great job Crispian ng Carrollton tx read more

Never again! Was severely gouged on price for a service call. Was a simple fix, a capacitor for the fan motor outside and freon top off. About $350 -$400 worth of parts and materials. My final bill was almost $1000 after being quoted $600!. Guy wasn't even here an hour. My fault for not checking around, but now I know that this repair should have been about $600, just simply from high price of R-22 and the service call plus parts and labor. Never again and damn sure wont recommend. read more

My Problem: upper AC unit compressor failed. My Review: One of the best customer service experiences we've ever had. People are often hesitant to spend money when it comes to home repair. Understandably so. Many home repairs can be expensive and dip into the homeowner's savings. And getting bad service with bad equipment is the ultimate disappointment and can be a nightmare. Air Repair gets that. They're going to respond immediately, they're going to stay in contact with you until the job is done. And they're going to warrant their work and the things they sell. You're going to pay more for that than going with a friend or a "we're dirt cheap" company. But you won't get the Air Repair experience. They're professional, competent, and competitively priced. The technician who came to my home kept in constant contact with us (through text, phone, etc) to make sure we were taken care of. The job was done within 36 hours. The equipment is high quality and reputatable. What I was after was confidence. Confidence in the company, confidence that I've wasn't being gouged and confidence that my family would be comfortable and healthy in this hot climate. Air Repair delivered on all of that. What's more, we've done extensive research on AC repair, including equipment, companies, cost, etc. We subscribe to Consumer Reports, we have friends in the AC industry, we got second opinions, we consulted neighbors, other local businesses...all leading to this review. It just doesn't get any better. read more