Life in the time of COVID-19...or should I say third time's the charm.... We have lived in our house for 15 years and counting. During that time we have gone through 3 HVAC systems and 3 companies. First we tried the local HVAC company up the street. They were OK, but their techs did not seem as skilled, and their prices seemed high for routine maintenance. Then we tried ABC, which was a 3-year odyssey of generally poor service (see my review of them). This year a friend referred us to Air-Rite. So far, after one A/C installation and 2 service visits, we couldn't be happier. Their communication has been very prompt. When my husband filled out the online form requesting maintenance, he received not one, but two calls within an hour. Techs have been polite, knowledgeable, and aren't constantly trying to upsell you. The new Carrier A/C installation this past summer went as smoothly as one could expect. They sent two people who were in and out of our house in 5 hours. Finally, some reviewers have complained about their pricing. So far we have found Air-Rite's pricing to be more or less average. Sure, you will always find cheaper prices for components online, but are you going to install them yourself? It's the same concept as car repairs. While your nephew or buddy up the street can do it for 50 bucks plus cost of parts, wouldn't you rather have a professional do it, who is properly trained, licensed, accredited, insured, etc.? read more

Quick service, Great price, FABULOUS CUSTOMER SERVICE! Will use again and again!! They installed a new hot water heater!

Had my hvac review using air-rite. The technician who serviced my unit Jake was very professional and knowledgeable. Answered various questions that I had and took the time to explain various settings on my humidifier based on winter temperatures. Overall very satisfied with service provided. read more

I signed on to their yearly contract with a free furnace tune up.Their technician came and I heard loud banging from the furnace area. The technician said he found a problem with the blower motor and it needs to be replace. That motor costing around $ 600 had just been replaced 18 months prior and gave me no indication of problems. Ignored their advice and almost two years later it still is working beautifully. Other techs have indicated they found no blower motor problem. In short I think they are liars,crooks or incompetent. Take your pick but AVOID AVOID AVOID read more

UPDATE The manager called me in order to apologize for the service received. As I mentioned in my previous review, I doubted the service I received was indicative of the company as a whole. Rather, it was more than likely a rare event. Not only did they refund my cost, they scheduled a free winter checkup. Thanks for making it right. read more

Air-Rite Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Naperville, Illinois

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I've used Air-Rite since the early 1990s and have never had a problem. They kept my original equipment running for the twenty years I lived there. Other than normal maintenance, I had only one repair. I was in an apartment for a while but when I bought this house several years ago, they were one of the first companies I called to establish a new maintenance plan. The service is still great although I miss not having the "gold" plan. It was more expensive but covered anything, including no extra charges for holidays and weekends. I was surprised to see some of the negative reviews as I have never experienced that with Air-Rite. They may cost a bit more but are worth it. read more

5 stars for the instasllation that Ken did in 2019. ZERO stars for the sales and customer service. During the heat wave of 2019, my AC went out. Needed a new unit. Due to the heat wave, they weren't able to come to my home to replace the unit for about a week. I was fine with that; I completely understood the backlog they had due to the hot weather. BUT...the sales guy kept INSISTING that I have coils installed that were LARGER than the condensor unit. (I suspect it was because they didn't have the proper-sized coils available.) They, AGAINST MY WISHES, installed the too-large coils, which results in a house that cools down WAAAAAAY too quickly, and does NOT take ANY moisture out of the air. (Not only that, but I consulted another HVAC vendor who confirmed that my setup--with the coils too large for the condensor unit--would result in a system that would fail much sooner. When I called to insist that they change the coils to the proper size, at first they were nice about it, but stated they could not do it for a few months because of the heat wave and customer backlog. I agreed. My dad died shortly thereafter and, by the time the funeral and other estate issues were handled, it was fall, and AirRite said it was "too cold" to install the coils, and it would have to wait until the warmer weather next Spring. Fine. Well, Covid hit in early 2020, and I didn't want anyone in the house, so I put it off. IN 2021, another Covid surge, so still didn't want anyone in my house. Finally, early this year, I called again to have the proper coils put in. The agent who answered the phone said he looked at my account, and would be happy to have someone call me back to schedule that by the end of the day. Two weeks later...no call. So, I called again. This time I got voice mail, and left a message. It is not more than 3 months later, and STILL NO call. In the meantime, because of the extremely damp air in my house due to the improper setup, I have had constant respiratory and allergy issues. So, bottom line: They talk a good customer service game, but won't follow through. read more

Had such a great experience with Air-rite and the Tech Mike Hansen, which was surprising as it's been hit or miss with home services. Our furnace had been making really loud noises upon turning on so called on Tues and they had an appt Thurs with a 8am-12pm window. Mike was on time around 9:15am and immediately knew what was taking place. He took the time to explain each part and my options. We ended up having to spend some $$ due to the lifetime of our furnace motor but so happy to have it working normal. Definitely recommend Air-rite and will be asking for Mike for any future repairs / maintenance. read more

I have no problem with Air rite or the majority of their technicians that they send over to my home. Their customer service is prompt and they've serviced my home for years. My one issue is one of their technicians whose name starts with an R made an anti-Semitic racist comment once while in my home and I'm Jewish so that was a problem. I notified air rite that this tech is no longer welcome in my home and they didn't even ask why which I felt was strange. Other than that, I've never had an issue. Ask for Leo. He's great. read more

I've used this company for the past 5 years. My air conditioner had an issue. Joe Castleman came to my rescue. He was professional, polite, thorough, informative, and had my problem solved quickly, This is a great company with excellent service! read more

I have been a customer of Air-Rite's for 17 years. I am very diligent about having my AC and furnace checked annually during Spring and Fall. I left for 1.5 years because I felt their prices were a bit high in comparison to other companies. I ended up coming back to them simply because of their service technicians. Every single one of them that's come to my house has been super friendly, knowledgeable, professional and most importantly trustworthy. Two in particular, Tony & Steve, are especially wonderful. If you're part of the Silver Club Maintenance Program it does help cut costs. Right now, I'm paying $295.00 per year. That includes a winter and summer maintenance service call. It also includes 10% off on parts. Additionally, a Union Rebate is offered annually. They send you a $50.00 rebate check through the mail if you download the form that's available on Air-Rite's website. It's not all about cost sometimes. If the service and technicians are excellent than it's well worth the price. read more

Air-Rite quoted me a circuit board for my unit @$580. I sourced the part online and it was $143. Obvious rip off job and price gouging. They are like a mechanic you don't want to go to. No integrity and when I was in an emergency, they said yea, maybe tomorrow. Don't be fooled and get multiple quotes. read more

This company did unauthorized work at a property we manage. Our tenants gave us an invoice and now we are in a dispute with the company. They told me to go ahead and sue them. I plan on filing a complaint so this doesn't happen again. Pricing is higher than most companies out there and they are very unprofessional. read more

I watched as one of the workers (a manager, I think) walked out of a worksite. There were at least five other workers at this home, only one of whom was wearing a mask. This employee (manager?)was not wearing a mask. I politely asked this manager (?) to talk to some subcontractors who were at a work site about practicing social distancing when outside and he basically said it was not his business. Not exactly the response and behavior I want to see in any one, especially someone who appeared to be a manager (and so, sets an example for the others, around my house in a pandemic. I feel sorry for the one guy wearing a mask. Given how many different places these workers go (work sites, Home Depot, Lowe's, 7-eleven, etc.) I worry about him and the surfaces they are all touching. If they are not practicing social distancing outside, I would like to hear what they are doing for the homeowner to make sure the surfaces they touch or couch or sneeze on are sanitized. They may do good, even great, work but it they can not be socially responsible, I would hire someone who can. Stay safe and be well. read more

The heating and cooling system of a home represents a substantial investment. So, hiring a reputable HVAC contractor for maintenance, repairs or installation is crucial to preserving that investment. If a homeowner routinely maintains the HVAC, they will have lower energy bills, fewer repairs, and a longer lifespan of the equipment. Terry Lyons at Air-Rite (in Naperville, IL) has been our HVAC technician for over twenty-five years. We always request him because he is knowledgeable, professional, and trustworthy. It is evident that Terry takes pride in his work and derives personal satisfaction in a job well done. We highly recommend Terry at Air-Rite for his determination to do the best job possible as well as his strong work ethic and integrity. Terry goes above and beyond to resolve issues and clearly answer questions. He explains options that are available so that we can make educated decisions when applicable. Because he advises us on what needs to be done now and in the future, we have not once been surprised by a major expense. Moreover, Air-Rite never loses sight of those who matter most: their customers. If there is ever an issue, you can always trust Air-Rite's responsive service in case of emergencies. They put clients over profits, are always timely and reasonably priced. read more

Air Rite has been servicing our equipment since they put it in for the developer in 1986. Since that time we have changed over to newer HVAC a couple of times but we stayed with Air Rite. If you look at the reviews you'll see they are generally either one star or five...I guess that goes with the business because the service guy ends up a hero or a heel depending on the result. So let's look at Air Rite. They are a Carrier Factory Authorized Dealer and generally supply and service that major brand, although they can fix just about anything. But if you stick with their major brand it makes everything easier. Last time we had new HVAC put in we bought the 10 year extended parts/labor policy...about $300 for each...this has saved us money since we had the units installed. Just recently we had a blown capacitor...usually costs $225 to replace...but costs $0 with the policy. Highly recommend the policy to go with new expensive equipment. The service guys at Air Rite are very good...and these are the people you generally will be working with all the time. Install people do just that and then disappear. Service people are the contact for customers year after year and we like the ones we have had. So that blown capacitor happened late on a Saturday when it was 93 degrees. We called service and the tech guy Tim called us back after he was paged...said that he couldn't make it out that night but to recall service Sunday AM and he'd make a stop. Long story short...he followed up, we made the call, he arrived and fixed the AC. All-in-all we recommend Air Rite from Naperville. They service a wide variety of south suburban locations and even Chicago. We have found that the Carrier brand is a bit more expensive than some others, but is a quality product that stands up to a lot of usage. The annual service/maintenance package is also a bit more expensive, but we think worth the price. So if you want it cheaper...you may want to look elsewhere. But if you want it done right give the Air Rite guys a try. read more

My air conditioner went out, I called and made an appointment. Nick, who had worked on my furnace house years before, fixed the problem quickly. In my experience, Air-Rite hires great people and I would never consider going anywhere else! read more

Some things in life perplex me such as the people who think over paying for hvac service is acceptable. All I have to say to all of you is I wish I had your money. There's an old saying.......fool me once, shame on you.....fool me twice......shame on me. Well the first part of the saying is true here. I agreed to pay the $98 service visit to repair a malfunctioning furnace. The service guy noticed within two minutes the issue......a faulty igniter......God Bless him for knowing his work......though 20 minutes later after he left installing a $20 ignitor......my total bill came to $260. NEVER AGAIN will I use air rite.....I'll purposely go out of my way to go somewhere else. If anyone justifies $160 for labor/$20 part 20 minutes of time...... then we just agree to disagree. Was the problem fixed? Absolutely..but NO WAY to justify the cost. End of story.........end of doing business with Air Rite read more

This company is writing their own reviews. It is run poorly and it is hard to simply get their very lazy employees to actually do their jobs! They sent a very lazy tech over for $100 and he barely did anything and tried selling me a whole new unit for $1000 instead. He came in and said he can't fix the Drain Spud because he was too lazy to even try!!! He did not even know what a drain spud is!!!!!! Big Red Flag! Just a sales operation with very poor service! Horrible!!!!! Run!! The guy they sent was argumentative and obnoxious!!!! read more

Since I got Air-Rite heating referral through Angie's List, I complained to Angie's List. by writing a long letter about my experiences. About 1 week letter I got a letter of apology from Air-Rite and a check for the full amount of the service call -- $166. Way to go ANGIE"S LIST!!!!!! read more

The tech that Air-Rite sent out to our condo, Raymond, was very professional but also very honest. He did everything he could to get us the best possible deal and make things very convenience for us. We moved into a unit with poorly functioning AC, and he was quick to diagnose the issue and provide us with a long-term plan. I would definitely recommend both him and the company. read more

A/C install review of Tess and Air-Rite: tess was great, easy going, no high pressure sales. she gave detailed review of entire system and presented lots of options. she was always responsive to emails, phone calls, etc. her follow-up after the install was great as well...went through our surveys and made sure everything was perfect. installer was on-time, very professional, very nice, and easy going. wore footies on shoes the whole time he was inside the house, personable, willing to answer any questions. did a great job, through, clean! finally, pricing was very competitive and everything is great. read more

this is not a review of the quality of service, but rather pricing on a specific job I have learned a lesson and want to pass it along to others. In the past, Air-Rite's pricing has been commensurate with the effort. But recently, as part of a maintenance checkup on my air conditioning, the technician identified leaking capacitors on both of my units. The cost to replace these was quoted at ~$200. I mentioned to the tech that it was a very expensive capacitor X 2, and he said it was a special dual capacitor and that was why. Replacing the capacitors took less than 5 minutes. So, after he left and I got back to my computer I looked up the cost (at retail) of the capacitor and found them to run between $20 -$30 each, depending on the supplier. So, at this point I really feel stupid. I did call Air-Rite to speak with a manager, but that was 2.5 days ago and no return call. The person who answered the call did say that they get this complaint a lot, but that is the way it is. So, while Air-Rite's tech did good work, he is at the mercy of their pricing policy and next time I will be much more diligent on the time, effort and cost of a repair. Be forewarned, especially if you are having capacitors replaced on your air conditioning unit. read more

We have been customers of Air-Rite Naperville for 24 years. They are extremely reliable and professional. Terry Lyons has been our service professional for years and is outstanding. We highly recommend Air-Rite Naperville! read more

I have used Air-Rite for over 10 years, they are very prompt, professional and most importantly thorough. Over the years I have worked with 4 of their technicians, the most recent was Terry L, Terry was not disappointing, he held to the great standard of Air Rite, Terry has been with the company 10 + years. Overall very pleased with the service, company and support read more

I recently moved into my house of 2300 sq ft. During our house inspection it was determined that our HVAC was operational and approved so we could purchase our house. Upon closing we began renovations and in this timeline we experienced extreme weather known as polar vortex to which our house temperature dropped to 55 degrees and would not get any higher. We requested service from a local HVAC company and it was determined that our furnace output was 50,000 btu while the house size required a 100,000 btu furnace. My question is who at Air-Rite determined this size and then knowingly installed a unit that was half of the size required. As a result we have now installed the specified size and our house heats appropriately. read more

I discovered an issue with my air conditioner November of 2015 where water would pour out of it whenever it was running. Called Air-Rite for service. They scheduled me for what I think is a ridiculously long 5 hour window for service. The service guy didn't show up until 5:30 and I wouldn't have known he'd be late until I called them at 4:30 to see what was up! When the service guy did finally show up, he was woefully unprepared to perform any service, having to leave our house twice for items he needed. Also, since it was clearly already Miller Time in his mind, he wasn't in much of a mood to really do any real work. We agreed that, since winter was beginning, we would defer the anticipated costs until spring of the repair that was needed. Fast forward to Spring 2016. We called to schedule the appointment to have Air Rite come out again for a second evaluation. Another 5 hour window and date was set. On the day of the appointment, I again waited until 4:30 before calling again since I knew they were likely to miss the 5 hour window. Huge surprise when I called, they never put me in the schedule. So I sat around all day waiting and they wouldn't even be showing up. I'd recommend going anywhere else before calling this company. read more

Looking for a dishonest company to service your furnace or air conditioner? You've come to the right place! I called Air-Rite on a blind recommendation from the manager of my condo building, when my A/C decided to stop working on the hottest day of the year thus far. They told me that they could get someone out today, and that the trip charge is $98, and there would only be additional fees if the technician needed parts to fix my system. So, I took the afternoon off of work to meet the technician. When he arrived, I showed him the furnace and took him up to the roof where the A/C unit is installed. After an hour, he returns to my unit with a laptop bag instead of his tools, and informs me that my compressor and fan are shot, and need to be replaced, to the tune of nearly $3,000. This shocks me as the system is less than 6 years old, but fine. And... he would be happy to schedule an install for my new system and collect down payment right then and there. THEN THE KICKER: The bill I was handed for today was $174, because "it took extra time". This is BAIT AND SWITCH. I was told $98 trip charge, unless the tech needed parts, and he was only here for an hour. He didn't do ANYTHING, I'm sitting here sweating, and researching other companies to take another look at my system, because I will not be calling Air-Rite again! read more

Lamar the HVAC tech serviced my furnace . He was thorough, professional, and answered all my questions pertaining to my aging heating systems. He made good suggestions about which air filters to use so that heating system is less "overworked" will request him next time for my maintenance. read more

Quick replies but hard sell. Had them inspect my central air-- given an all ok. A few days later the compressor went out. Very hard sell when even called for small things to buy more expensive. Have stopped using them due to the hard sales pressure. But they do offer 24 hour emergency service so make up own mind and don't give in to sakes pressure. read more

Air- rite charged my 95 year old Dad $538 in Dec. for checking his small furnace because it was making a very slight ping sound. On Jan 20th Air-rite came back to" clean" the furance. On Jan 30th my Dad thought the furance wasn''t working and air-rite charged him $424 Air-rite are crooks. read more

I just had Air Rite Heating & Cooling replace the furnace, air condition and water heater in my new condo in the city and I couldn't be more happy. Pat was great all throughout the process and ensured I was taken care of and got a good deal. He came by once to check out the place and within a day I had an estimate with several options at different price points, allowing me to choose what was best for me. They got me a great deal in the end. The guys that came by to install were great as well. They were right on time, completely professional and got the job done in a day (for all three). I highly recommend Air Rite for your Heating & Cooling needs! read more

Overall, I'm pretty satisfied with the new furnace and AC they installed last Fall. I haven't had a chance to test the AC, but one of my biggest concerns was the noise since it is on the rooftop of my townhouse. They stated they put extra "cushion" down to help with vibrations under the unit. The Lennox furnace works wonderful. There is a slight rattling noise now that is annoying and I can't figure out where it is coming from but not a big enough deal to take a day off work for them to come out and look at it. The reason for not giving 5 stars is the lack of customer follow-up after the install. They never checked to see how things went (since the guy who sold it wasn't part of the install process). Another reason is I contacted them in regards to a model number I needed for a rebate submission through Peoples Energy and they won't respond after multiple times I've tried contacting the sales guy. read more

I have been using Air Rite to service my furnace and air conditioning since 2009 and my experience with them has always been excellent. They are timely and reasonably priced and all of the maintenance techs that have been sent to look at the system have always been professional. They also installed the systems for the building and maintain those for our association. Again, nothing but excellent service and pricing. They also stand behind their work and if there is ever an issue, they respond quickly and take care of it. I would highly recommend Air Rite for home (condo) or commercial service. read more

We have been using this company for 16 years and had no problems with the services they provided. For about the past 5 years, we purchased the spring\fall checkup. Finally the day came when the furnace\air-conditioner needed to be replaced. It was already 16 years old. We got an estimate from them which was reasonable. And we didn't really want to go get an estimate from anywhere else. The job took almost the entire day because the original installation for our air conditioning unit was poorly installed. We couldn't be more happier with our new air conditioning. We haven't tried the heating and humidifier because it's only summer. We did get a follow-up call from Air-Rite asking if we were satisfied with the installation and if we had any questions. Yes, we definitely were happy with the installation. read more

Rob from air -right heating is a very good salesman very honest and knowledgeable. No high pressure , and he gave me the option of fixing my furnace vs buying a new one. I choose to buy a new furnace. Andy the installer was very knowledgeable and professional and extremely neat. When he was finished he explained the operation of the furnace very thoroughly and explained the installation as he was doing the install. Iam very happy with the entire transaction and yes I would use air-right heating and cooling again and I would definitely recommend them. read more

Don't waste your time with other HVAC companies- Air-Rite saved me from an incorrect diagnostic from another local company who would have charged me $900, when all I needed was a $98 service call. They are busy during the summer season but it is worth the wait. My technician was professional and thorough in his troubleshooting. Would call again in a heartbeat. read more

A/C died on an 80+ degree day and I had unmovable commitments. Nicholas Lake and Air Rite to the rescue! Worked around my limitations, did the work efficiently and identified a latent problem that would become a problem later. 5 stars. Thank you! read more

Air-Rite has been servicing the equipment in my house and rental for the last few years and they always do an excellent job. I have had a few different technicians over the years and they have all done an excellent job. Nick has been out a few times and helped me set-up an appointment with Rob in sales to replace the HVAC system last year in the rental. This month, we had 2 HVAC units installed in our house and the team did a great job. They thoroughly explained everything that they were doing and the Carrier system is running great. I highly recommend using Air-Rite for new units and servicing existing systems. I have used other companies in the past and I was not happy with the service I received. read more

I posted a review on line of the miserable, condescending visit I had yesterday with this company. To say that I was dissatisfied is to understate grossly what happened. I called the company to repair our humidifier. The repairman pulled the cover off the humidifier, told me the supply tube--plastic--would cost $70.00 to repair. He also said the fan was slow to turn. When he left, I wrapped the supply tube with plastic tape, and it doesn't leak at all. Not only that, I put a drop of lubricant on the fan, and it is turning normally, with no hesitation. Cleaning the furnace, the repairman discovered that the furnace was on its last legs. Yeah, it would need a $2400 replacement. The parts that were bad, he said, included a beep, for several hundred dollars, a boop, for another several hundred dollars, and a bop, for another several hundred dollars. I had him put the furnace back together, and told him I would consider what he said. The furnace today is, like the humidifier, running like a top. The house is warm, no stray noises, and the humidifier seems to be fine: not leaking, pumping out humidity merrily. I object in the most strenuous terms to being treated like an idiot. I have had this furnace cleaned and checked every year I have been in the house. The technician simply told me things were bad, with no verification, no explanation, and charged me $228. I paid him, but they will not be back. I called the referring company, with whom we have had fine dealings, and they were outraged. They planned to call the company and complain about the treatment of their customer. I am angry and distressed about this company and would not recommend them. read more