Our Air Conditioner failed on the hottest day so far this year. We called and left a message in the…read moreevening and Mike from Aire One showed up the next day. Less than 18 hours from when we found the system was inoperable our system was up and running again. Mike did a great job. Very friendly and professional. I can't say enough about how pleased my wife and I were with the timely and professional service !

Beware!! They have not the slightest knowledge in heating and cooling. They installed for us an AC…read morethat leaves us sweating in our bedrooms during summer. They installed a smaller units for both furnace and AC than the size of our home. They replaced the furnace after a year of so much stress and many phone calls, but left us with an AC that doesn't do its job. Calling on them was a costly mistake costing us thousands of dollars. Moreover, we found out the hard way that the Barrie AireOne is not BBB accredited.

SHAKELL HEATING & COOLING INC., ORILLIA…read more TERRIBLE CUSTOMER SERVICE!!!!! If I could give the ZERO stars or NEGATIVE STARS I would Stay away from them They delete ALL NEGATIVE REVIEWS that's how they stay on top VERY RUDE Hated that I inquired about price and hung up on me Hated that I had the NEST thermostat saying the industry doesn't like those! Refused to have the technician give me a phone call with his estimated arrival before coming because my doorbell just broke, they gave me a 4-5 hour window time of a technician arrival, (I didn't want to stand at the front of my house for 4-5 hours) Verbally abusive Hung up on me "SEVERAL" times Don is a nasty unhelpful owner that should retire, VERY UNPLEASANT. I will NEVER deal with this company EVER again. *** On the positive side : I found a great HVAC company and was thrilled with the immediate friendly service I received, Do yourself a favour .... bypass this company and keep shopping around. Save yourself the aggravation I don't like do this, however I was treated so rudely I MUST say something !!!!

Excellent and professional service while replacing my furnace. The technicians took care removing…read morethe old furnace and were very accommodating and informative - readily answered all my questions. Very happy experience. Highly recommend this company.

A great experience from beginning to end. Best price an only company to offer 10 yr warranty for…read moreparts and labour. Sales person was honest and available for questions, installation was professional and quick.

Great company to deal with. Randy was excellent. Kept me up to date on installation. Work completed…read moreon time and in one day. Installers were excellent. When work completed they cleaned up and the work was done very professional. Would definitely recommend the company

******* READ IN FULL - DO NOT USE THIS COMPANY ********** As…read morewe head into the new year, I am writing this review to warn potential customers that Harolds Heating is NOT the same company it used to be. While the 4.8-star rating reflects the honest legacy of the original owner (Mike Sr.), my recent experience under the new ownership of Mike Harold Jr. has been a nightmare of unprofessionalism and unresolved issues. I unfortunately hired them for two separate projects, and both were mishandled: Durham Project, HVAC Repair: Contacted them to do a service call regarding an HVAC install they did a couple years ago. Several times throughout the 2 years, we were left without heat for weeks and waited months for a part they said was the issue. Part was finally installed earlier this year and the system still isn't working properly Toronto Project, New 35k HVAC Install: Trusting them was a mistake. Figured since I knew them it would be a good idea to give them another chance, so I hired them for a full HVAC system at a new site. Within two months, fixtures were leaking and they promised to fixed them and instead walked away and declined to resolve the problem. The service model now seems to rely on sending inexperienced technicians who create more problems, followed by other technicians to fix those mistakes, wasting everyone's time. When I escalated these issues, Mike Jr. initially claimed to take ownership, but ultimately abandoned the job and emailed me to "call someone else" while still expecting payment for unfinished, faulty work. It appears the new management is focused solely on collecting money rather than protecting their reputation or finishing the job. Be very very careful with this organization; the quality has dropped significantly and there is constant turnover. If you make the mistake of hiring them make sure to have your system reviewed by another 3rd party since most of us as owners, consumers, project managers etc are not experts and would not notice the deficiencies. Note - Brian's post on Sept 25th is accurate. "Todays technician" He was lucky to get Brittany who is great. The other experienced tech is Pat who came out to our Toronto site. If you dont get them - Roll the dice if you like to gamble!

I've been a customer for 32 years in two different homes and have always been impressed by the…read moretimely, professional help I've received. Today's technician - Brittany - was on time, thorough, patient while explaining the installation report and helpful at giving me some tips with the thermostat. All in all, a great experience!