Wow - where do we even begin!? Pam and Pedro have been absolutely fantastic and it has been a…read morepleasure to have their help throughout our trip away. My friend and I are two young women and it would be easy for tour agents to push for as many sales as possible, and it is something we have experienced in the past. However, we cannot recommend this family-owned business enough! They have such a vast knowledge of the Algarve and can recommend the best tours and trips to cater to your needs. Pam and Pedro even arranged a personal shuttle to take us to Praia de Marinha because it is very hard to reach by public transport and they wanted to make sure our trip could be the best possible. There is nothing they won't do to help clients and they are both so genuinely kind and friendly. Their English is flawless and we have hard tnem speak other languages as well, and their historical and cultural knowledge is so useful for tourists. We both wholeheartedly recommend this lovely business to any tourists or locals, regardless of party size or age - Pam and Pedro will go above what is expected to make your stay in the Algarve wonderful! They are funny and honest and will never try and push for a sale that isn't right for the client or that they do not recommend. They have so much experience in this sector and are absolute experts in giving the best to everyone! Thank you so much, we feel very lucky to have been your clients. From Alice and Sophie.

From the owner: Agência de Viagens, aluguer de apartamentos, venda de bilhetes, rent-a-car e transfersread more

They use every trick in the book to soak you. Be advised, you will not pay the price advertised. In…read morethe end, you get fleeced.

I'm a female who was physically attacked by their male staff member because I started to record his…read moreaggression toward my husband. We arrived 2 hours late back and despite communicating with them severally via email, he began to twist my wrist to get my phone off me because I disagreed with the inflated amount they wanted to add. Be ware and stick to the proper hire companies like Hertz, Enterprise or Avis. These ones lack class and are very low. Likely have not been out of the country and therefore have a poor mindset and this shows in how they treat others. I have never been physically assaulted by a male - especially in a store / so-called service-provided.

This is the worst car rental experience I have ever had. The women who answer the phones and work…read morethe desk were outrageously rude. The car they rented me broke down, they insisted it was my fault, left me stranded in Portugal for 3 days and then charged me an extra 300 euros for the repair. They lied, insulted me and gave me the run around. I typically like Avis service but this branch is disgusting.

DONT DRIVE FROM FARO TO LISBON UNLESS YOU WANT TO PAY 200.00 + in fees…read more We took a car from Faro portugal to Lisbon portugal and it was horrible. 50 for the car, 50 for the insurance, 180.00 fee for the faro/lisbon location drop off.

Awful rental company. Didn't have our car that we booked a month prior and wasn't able to refund us…read moreor get us an automatic option. They tried to add on extra fees that made the vehicle over double the initial price that we booked. We ended up walking away and just taking an Uber instead.

Wanted to warn other travelers. I have never had a bad experience with car hires / rental cars…read moreanywhere in the world: South Africa, India, USA, Spain, etc. We rented a car here in Faro from Guerin (Alamo, Enterprise, National). They quickly inspected the car along with me. We noticed bumps and bruises but they said they were small enough and not to worry. We drove to our hotel for the day and back. Upon coming back, the employee opened the passenger door and noticed a light scratch on the inside edge of the door. I obviously disputed and he claimed it was new. No way I would've thought to review interior edges of doors on the initial inspection. Clearly a money grab. I will dispute the charges and keep everyone updated, but what a headache and dirty practice. I saw on other reviews that Guerin (Enterprise, Alamo, and National) do not return deposits or add more charges later as well. Please be careful and avoid this if possible. I saw reviews on several other local rent-a-cars that will avoid you the distress on your vacation and calls to insurance companies after to help dispute. What a mess. Update: been 2 weeks and they haven't responded to my calls or emails but went through with the charges on my credit card