I can't give them a one star because 2 out of 3 units they installed seem to be working fine. However, when I started using the third system on a regular basis, after about 6 months it froze up. After my family member discussed the problems with the owner, he wouldn't even come look at the unit. He wanted to charge a service fee at the minimum, whatever that means, to come look at a unit they installed the wrong way. Of course I said no since they had no interest in checking whether their employees were doing installions properly. These were supposed to be brand new units in a newly built home and installed about 3 yrs ago. A family member of mine who has a heating and air college degree and now several years on the job experience came out to see what was going on. I found out the equipment installed on the non working system was not compatible and should Not have been installed together. The electrical was basically jimmy rigged to work but wouldn't work long term and was causing a breakdown in its communication causing it to freeze up. They'll need to figure out why there's a vent pulling in fresh air from outside causing the system to run longer by having to heat or cool that air first. He's getting a business associates second opinion since it may be a pressurization issue. Those types of air vents are usually Not done on homes but only commercial buildings. So, now I have to run it with both thermostats running instead of just one until there's time to get the correct parts ordered and fixed. The reason I used this company was a builder recommendation and they were quite a bit less than who my family member worked for and at the time the estimates were received which was about 4+ years ago, my family member wasn't with their company very long and had little on the job experience. Also I didn't know either company so I went with the builder recommendation. Big mistake!!! I had a terrible builder in the end and all kinds of problems. read more

Today my dad's air went out,I called the office they sent troy out within a hour. Troy had the unit up and cooling in a very timely matter, very reasonable priced and very professional. Thank you, Dianne Rose read more

Worst company to call. Treated me like I was Jew at concentration camp and cost more than all the others. If you want to have your banking account relinquished, have them come over to yore house. read more