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Airport Motel

3.3 (3 reviews)
InexpensiveHotels

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4 years ago

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Holiday Inn Express & Suites Bonifay - Lobby area

Holiday Inn Express & Suites Bonifay

(37 reviews)

$$

This place was one disappointment after another. It was not worth its price point, nor comparable…read moreto other Holiday Inn properties I've stayed at this year. I travel a lot, and this trip happened to be on my way back from seeing a medical specialist located over 9 hours from my home. The room and building are extremely dated and worn out. There were stains on the walls, bed and floor. The towels in the bathroom are kept disgustingly close to an exposed filthy pipe. I spilled my coffee on the floor and myself in the morning because the door sticks when you try to open it (a safety hazard). We asked for extra bedding and the person attending the desk when we checked in merely plopped a trash bag of linens on the floor for us to retrieve when we came back in from unloading our vehicle. The lady was friendly, but did not seem to care much. Also, I was traveling in a party of 5. I was given 2 water bottles upon arrival. The family that came in after me was given 4 bottles. The breakfast buffet was similar to other locations, except for the flies and non-working pancake machine. The worst part of all? The desk attendant who had the morning shift, Shaunn, stopped me when I came in from walking my service dog. He insisted that I sign a paper about my service animal and then said that this form is "required by Florida law"-- this was a lie, which has either been told to this employee as acceptable to say by his superiors, or it was his idea of intimidation to suit his doubts or judgment of my disability. I felt harassed and annoyed that he would lie to me. I told him I had never been asked to sign one before, but I signed to be cooperative so that I could finish packing up to leave. The problem is that I was inconvenienced and treated differently-- why? Because my disability isn't visible to this bored ableist man? I have had a service animal for several years, have traveled to at least 4 states with said animal, and have never ever been asked to sign a form such as the one I was handed. It asked what my dog did, and stated that I would be charged $250 should they find any "stains" when they go over my room with a black light. Do I get proof they checked it before my stay? I doubt it. Let's be serious- this is a $150 hotel in the middle of nowhere, near a prison in Florida. Do you think it will be clean when checked with this so-called black light? Or is this form a type of intimidation and discrimination? I know I won't be back. I don't recommend this place to anyone. Drive to Marianna instead. Or if you're going another direction, anywhere but here.

Friendly staffer checked me in. Put me in a ground floor, 2 queens. Clean room. Modern. Nice paint…read more Nice bathroom. Nice beds. Pretty greenery out back. Lots of parking. Clean lot. The hotel worker fixed my TV because it was on the wrong HDMI at first. I guess the WiFi needs rebooting. I would ask that to happen, but I am exhausted and don't have the energy to go back to the front desk and ask her to reboot it, because I already had to go there to get her to fix my TV. I am glad to have found this place. I am exhausted and I am looking forward to sleeping hopefully for 10 hours or more now. Bad phone signal on ground floor. No internet thru WiFi signal.

Airport Motel - hotels - Updated July 2026

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