I took a car from Guildford to Gatwick airport at 8.30am 4th August, the driver was really lovely,…read morehe helped put the suitcases into the boot which was kind of him and his car was a VW and spotless. He drove very smoothly, the radio was on very low which was perfect and I cannot fault anything. I believe his name was "A". The price was the best we found but now that I've experienced them, I will book again (ask for A) as the service, driving and car all exceeded my expectation.

Really friendly, professional service with quality vehicles and very competitive prices. Would…read morehighly recommend

Used this service for the first time on our recent trip to London. Pick up at Terminal 5 at LRH…read moreto Earls Court. Opposite on return a week later. Both drivers were on time, courteous and friendly. Their vehicles were immaculate We will use them again in the future.

Fantastic rides. Wonderful service used in the UK for many…read moreyears. Always on time, drivers lovely and it just works! Takes the worry away from your rides!

London Gateway Services is operated by Welcome Break, it's the first set of motorway services…read moreyou'll come across when heading on the M1 from London, or the last if you're going in the other direction. PRO TIP: You might want to visit here for a toilet stop, as the next motorway service along the M1 is not for 26 miles until you reach Toddington, which can be a while in bad traffic. The offering is pretty much what you'd expect from any Welcome Break and include Starbucks, WHSmith, Subway and Waitrose. Despite being quite busy, as I visited on my way home after the FA Cup Final at Wembley, the services seemed to be well managed with outlets being kept open longer due to demand. It is clean and easy to navigate, with a nice amount of seating, obviously, it is really overpriced for everything from food to coffee or even snacks/drinks for the road. There are a small number of electric vehicle charging points, including fast charging available. 3* - Useful location, but pretty much an average motorway service station, nothing too special but will break the bank.

Overpriced. They don't sell a French vanilla cappuccino even at the Starbucks. The waitrose store…read moreclerk followed us around the store as if we were thieves it was super uncomfortable. The Burger King sold us cold burgers where the cheese hadn't even melted and the fries were so so for almost $26USD saddening.

These guys have top notch service when it comes to taking you round South East London. I have used…read morethem a couple of times before and they are quite friendly and reliable and affordable. I tend to use public transport more but these guys have proven themselves to provide a decent service. Anyone living in the Upper Norwood / Crystal Palace area should definately be using them when they need a taxi service. Wow, sounds like am I properly plugging them on here but I thought that someone else could benefit from a reliable taxi service in the area. Being a woman and all makes is so much more difficult for me to just pick a taxi service and be happy with them. Safety is a big thing and these people make me feel safe.

Always great service and friendly and quick.read more

wao probably the easiest transportation system i've ever navigated zzz very easy and all you need…read moreis to tap your credit card if you're a foreigner

Did worry about getting around London with 2 children in tow as had only ever done it with friends…read moreor by myself before. There were no problems at all, we had to wait at times to get through the barriers as children under 10 were free they had no tickets to get in or out themselves. Not many people pushed or got in our way, we stood to the side to let people over take us when it was appropriate and those in a rush did just that. They also enjoyed the buskers at the various stations, and got used to it by the end of the first day. I think it helped we were in Paris and used their underground trains 2 weeks before as when at home we rarely if ever use public transport!

We took a City Fleet car from Novotel South, where we had practically collapsed after a long night…read moreof trying to get home without the Tube. The driver was friendly and expeditious. We really appreciated his excellent service.

Depends on the driver, but good price/reliability ratio in general...read more

Absolutely atrocious experience and still dealing with customer service more than 2 months later…read more Let me preface this with the fact that I book reservations with Premier Inn multiple times a year for different clients and family members. I book online the same way every time and have never had issues like I experienced at this location. I have encouraged all future clients to book elsewhere and will not book any Premier Inn locations again. I made the reservation for 2 clients who were visiting from America. Everything was paid in full and they had the email to prove it. On arrival they were told they owed an additional fee over £200. For that price difference they could have stayed at a 5 start resort in Knightsbridge. They paid the difference as they arrived late at night and were jet-lagged. I arrived in the morning and went to their room so they could show me what they had been given. It was disgusting. There was thick dust everywhere, badly painted walls, mold by the windows and we even found old peanuts under the bed! Absolutely disgusting and thankfully did not trigger one of their peanut allergies. I went to the front desk to discuss the issue and they were offered another room. Needless to say the second room wasn't much better. They had multiple key issues (and no they didn't keep their keys next to their phones), there was no phone in the room so they had to go down any time they had an issue. There was a broken fan in both bathrooms. The toilet seat was broken and coming off. There were also homeless people on the streets below one side of the hotel and they both said you could hear yelling late at night. Not ideal for a week long stay! I came back at the end of their trip to go through the additional charge with the front desk who themselves could not explain it properly. I finally got a manager and asked why my British father (who I booked into the same hotel) didn't received an additional fee but the others did. She didn't have an answer and just said "it's the price" even with me showing her the booking screenshot and confirmation email. After 2 months of dealing with their customer service team, they finally said "we can't discuss any further with you as it's not your name on the booking". So I forwarded all the information to my client and she is still awaiting an answer. At this point I have sent all communication evidence to her so she can dispute the extra charge with her bank. I made 2 reservations at Premier Inn in the same way and my white British friend didn't get charged any additional fees, but my black American clients did. I always aim to give people the benefit of the doubt but this can only be taken one way. Avoid at all costs, especially if you're a foreigner.

This is a great place to stay if you're looking for a central London hotel, but not looking to pay…read morecentral London prices. Yes, it's a Premier Inn so you're not getting opulent luxury, but it's a great place to get your head down for a night. I stay here when I'm out for work functions or late weeknights rather than return to Southend just to traipse back into London for work the next day. It's south of the river, along Tower Bridge Road and apart from the Costcutter across the road from the hotel, there's not a lot of life in the immediate surrounding area. However, you're only a 15 minute walk from the heart of the City. Because it's such good value it gets booked up so best to check availability early if you want to get a clean, basic room for less than £100 a night.