My insurance randomly cancelled our home insurance policy without notifying me. So I reached out toe them to try and get a renewal. Fortunately for me, I reached AIS Insurance and was connected to Todd Ullman, a sales rep. He was absolutely amazing in helping me find the lowest pricing available, walking me through the process, and answering all the questions about sewer lines, solar panels, coverage, and mandated requirements to have insurance. He was able to help me cut down our original quote by a few hundred dollars. Most of all, he was super patient and really helped ease my concerns when our insurance suddenly did not renew. I would definitely recommend AIS Insurance and Todd to all my friends and family. read more

The pricing I received was great and dramatically lower than the other quotes I had received. Unfortunately, the follow-up from my sales representative, Jonathan Garcia, CA Insurance License #0D97893, was extremely disappointing. We spent more than 45 minutes on the phone putting the quotes together, and he said he would email me all the information so I could review it. I never received the email. I called twice to follow up and eventually reached someone else, but she was unable to access the quotes. After investing that much time, it was incredibly frustrating to feel like the entire conversation and effort had been wasted. You should not have to follow up multiple times just to get the information needed to purchase an insurance policy. If the pricing had not been so competitive, I would have walked away. Thankfully, I later chatted with Cheryl, who was amazingly helpful, responsive and a pleasure to work with. She deserves five stars! read more

I started the home insurance quote process with Rusella, and she was incredibly helpful from the very beginning through completing my policy with Mercury/ALS. She guided me through the different quote options, helped make adjustments to fit my needs, answered all my questions patiently, and made the signup process smooth and easy. Rusella is extremely friendly, approachable, and easy to communicate with. What stood out most was her strong customer oriented attitude. She truly cared about helping me and made the entire process simple and comfortable. I really appreciate her professionalism, responsiveness, and dedication to customer service. I highly recommend Rusella Hernandez to anyone looking for an insurance agent who is knowledgeable, caring, and easy to work with. A well deserved 5+ stars! read more

Lula was beyond fantastic. She was extremely validating, patient, and helpful. She really went above and beyond to support me as much as she could. The initial agent who helped me back in April with my policy, Anthony Ramirez, deceived me. He didn't explain all of the details and nuances regarding the education discount, so now I am left without it and paying a much higher premium than agreed upon. It went from $222 a month to now $290 a month. That's more expensive than what I was paying with Allstate, and I left them after about 7 years because I was seeking a lower premium. I wouldn't have proceeded with the policy had I known all the proper details. It automatically left a bad taste in my mouth and made me feel like I want to switch over to another insurance company, but Lula basically canceled out all those ill feelings specifically during my phone call with her today. I'm still very much disappointed that the education discount wasn't communicated thoroughly and stripped away from me, but Lula at least got me out of my spiraling, anxiety inducing state. You truly never know what someone is going through, and Lula interacted with me with so much thought and care. read more

I just purchased insurance with agent Rusella Hernandez! I mean I got best experience ever to deal with insurance. She is very patient and helpful, and with sense of humor. The whole process with her was so fun and easy to understand. Thank you so much Rusella!!! You are awesome! read more

Agent Cheryll Guesno of AIS Mercury Insurance, helped us navigate a change of car Insurance with a policy that is much better than the one we had with another company. She was friendly and kind and was helpful finding discounts with the best fitting policy for our budget. There were some earlier faux pas that she noticed and patiently went after to correct. Thank you. read more

Lizeth Barajas-Willis was very helpful. She answered all of my questions. It was quick and easy.

Immediate assistance and staff always available for service and support. I truly appreciate Malama's prompt and professional finalizing all my new insurance documents! read more

Jessica and Liz were amazing very efficient and quick on the job. Great job, thanks for making the process smooth and easy

Their AI is horrible however, I was on hold for a very short minute. Once the live sales representative Shane Case was able to speak with me, he listen to what I was searching for. He was able to assess everything and explained the gap insurance which their company carries. He also went through the auto and renters insurance. He looked for ways to help me save money and for the Plan to work and tailored it towards my needs. It's a good insurance plan for all three items that I needed and a great rate; way lower than what I was paying with the other insurance company. Shane was very professional, polite and attentive. He made the process easy. I do appreciate speaking with the live person that has the working knowledge and who's able to explain it to me in detail. read more

Silvia Lara was great. Very helpful on the phone getting a new policy started. Personable and easy to talk to. Took the time to look and see if I qualified for other discounts as well. Was not rushed, felt like she really wanted to help me get the best pricing possible. read more

Silvia Lara was very helpful. I was able to get a new policy at a great rate. Blah blah blah 85 characters

We have been using this company for many, many years and have never had a single issue with them. They are always so friendly and helpful, any issue you may have, they work hard to make sure everything is worked out for you. They make things simple and easy, update policies to suit your needs, easily make any changes that you request, answer any questions you may have, they are patient and knowledgeable and go above and beyond for customer satisfaction. Thank you AIS for all that you do to help protect myself and my family! read more

AIS has great costumer service and I've used them for over 10 years . They always help me get the best rate with mercury . They find me every discount that's available to me . Today I had a great call with a service rep and was able to educate me on stuff she could do to help me with our bill now that we have a teen driver . read more

Great customer service! They made the process of getting set up with Mercury Insurance seamless and were very accommodating with the specific changes I needed. read more

We've been customers for over 15 years. During that time, we've had a few accidents, bought and sold cars, and requested quotes for other lines of insurance (besides auto). Through these many years, we have never been disappointed with AIS. The customer service is great, but the hold times can be long. The quotes are competitive (we have Mercury Insurance), and they will quote over a broad range of carriers. We wouldn't have been with them this long if the service and prices weren't good and competitive. read more

I have to say that both Erendira and Lilia were excellent at getting me into the right policies at the right price -- and doing it with warmth and humanity. A very smooth process! read more

Lizeth Barajas-Willis awesome customer service walk me through the process of binding my insurance for my new home very painless she knew exactly what she was doing. Explained every detail on what was going to happen next would definitely recommend. read more

Stay far, far away. They are a wholly-owned subsidiary of Mercury Insurance. If you have any issues, they will not provide any transcript or customer service call records. If you apply for an insurance policy, and Mercury declines it, neither AIS nor Mercury will issue any formal document as to the reasons why. What does this mean for you? It means that if you have a bad experience, as I did with a homeowners policy application, it will impossible to prove it. read more

This has been the worst insurance experience I've ever had. My homeowners policy was canceled without any notice, all because AIS failed to tell me the payment method needed to be updated. Not a single email, call, or message from them -- nothing. I tried calling multiple times to fix it and open a new policy. Their automated system claims they'll call you back, and I left my number at least five times. They never returned a single call. Most of the time, nobody even answers the phone. The level of customer service is unbelievable in the worst way. With State Farm no longer offering homeowners policies in California, I expected AIS to at least act like they care about their customers. Instead, they completely dropped the ball. I would never deal with this agency again and I strongly recommend everyone stay away. They do not communicate, they do not follow up, and they clearly do not value their customers. read more

I was stressing about getting a new auto policy. When I would get a quote from a few other people they told me that I had to get it approved from underwriting and it would take two weeks. My policy was going to expire in 2 days. Lalynn saved the day. She looked at many differnet complanies and tried to find a solution. I had accepted that I would have no insurance for 2 weeks. Lalynn did not give up on me. After our phone call ended she continued to work on quotes that other people had submitted and found a solution that made me able to get a policy today. She called me back and walked me through the whole process. I am SOOOO grateful for this wonderful lady who took her time to make a difference. read more

Good service The representative was really nice and helped me with my problem a document was missing according to the insurance company but she found a record of me having sent it so I won't be canceled read more

Silvia Lara Was my specialist today and she was great. Super helpful and I'm now insured and happy. Thank you Silvia for your wonderful assistance. Getting insurance is such a pain but you made the process painless and I can't thank you enough. read more

My agent is Cynthia and she is very easy to work with. She has a compassionate demeanor and a pleasant personality. She's thorough and detail oriented and very, very prompt. When she said she'd call back I was surprised the call came in under five minutes. And she was able to save me money too which was a nice surprise. This is my second year with AIS and I have no plans on leaving. I've even referred a family member. read more

Consumers be aware of AIS! I had gotten written quotes from these agents three times before I went ahead and purchased a car, relying on their quote. However, after purchasing a vehicle, I was notified that my driving record was not eligible for underwriting with Orion Insurance, a subsidiary of Mercury Insurance. They had overlooked an accident on my record, which would not have qualified for underwriting. But they called themselves insurance specialists. Sure does not sound like a specialist to me. I had spoken with one of their managers only to hear "I am sorry"..... While that "sorry" cost me thousands!!! read more

No one called me about a denial. After telling Mercury Insurance I had no dogs, a few claims, I was just sitting waiting with no reponse. I was even asked to send photos of my home. They sold my name to every fly bu night insurance company out there and my phone rang off the hook. How embarrising for Mercury and AIS to conduct business like this. Its ok I was denied, but the ausacity not to email or even call a potential customer to advise of the outcome, that is a clear sign of a shady business. Keep clear of AIS or Mercury Insurance. read more

In December, Mercury cancelled my home insurance without ANY notification, claiming the autopay was refused by the bank. It wasn't. They never billed my card. Just cancelled the policy. I found insurance elsewhere. Today, I logged on to change my address for my car policy. Found out they cancelled my auto insurance a month ago. Same reason. My card was never billed. My bank has no record of refusing any autopay requests. My Mercury Insurance from AIS was a straight scam. How is this not illegal? read more

I just switched cars (new lease; previous one expired) and the auto finance requested a change on my auto insurance policy. I spoke with CSR Cheryll Guesno (Cheryll G ), who was super helpful! She had a wonderful, positive and friendly attitude. Given that I was calling at the dealer, trying to get this change made asap, she answered all my questions and explained things thoroughly to me patiently thru all of my questions. She made a potential stressful situation totally positive and made me feel so comfortable and confident. I really appreciated Cheryll, and am so happy I spoke to her. I will be calling her with all of my insurance policy needs. Thanks so much for all of your help, Cheryll!!! 5 Stars!!! read more

Due to the massive increases in my homeowners insurance rates this year, I did an Internet search to replace my policy. It was not an easy process given the hundreds of calls texts and emails that I received, but I ended up speaking with Matthew Barela from AIS insurance, the agency who represents Mercury Insurance. He was the most patient, knowledgeable and kindest person I have ever dealt with at an insurance company. He took the time to explain everything to me and was even willing to wait while I gathered my information. The rates he gave me were extremely competitive given that we are in California. After we were done, he passed me on to Jennifer Troeller to complete the application process and make the payment. Jennifer went through the process with me step-by-step and again, I found her to be patient and thoughtful, taking as much time as was necessary to get me through, making sure I understood everything before she went on to the next step. They are extremely reasonable in pricing and very easy to work with. Their communication is amazing, in both emails and in phone calls, and they are very easy to understand. Their homeowners policy offered me even more coverage than my existing policy and when I bundled both Auto and homeowners together, I saved over $1000 for the year compared to my existing coverage. I am very impressed with them and I would highly recommend this company if you are looking for a replacement insurance company in California. They deserve way more than 5 stars! read more

Pablo was awesome. Truly felt like we connected on a personal level like I was talking to one of my friends. When I signed up online for the Mercury quote it was giving me trouble. There was a phone number where I was able to reach out to agents and I got connected with him and he helped me right away and got the ball rolling. Home insurance is no easy task to understand but he made it seamless ! read more

Efficient and professional assistance from Josie Andrade and Malama Lemafa. Saved $3,000 on my homeowners insurance.

I've been offered a home insurance by Arrowhead General through AIS, and it's been hell trying to get a hold of someone to answer for days! How in the world do you stay in business? If AIS can't even afford to hire a cricket to answer the phone in the home insurance department then why have one? Emailed them, nothing. They transferred me on 5 different occasions and all 5 had a hold time of over 30 minutes. Absolute lunacy of a company. They have all these bogus 5-star reviews, too! Can't believe this being the standard of a company in irvine. read more

I'm in the process of shopping auto insurance and was put in touch with AIS. A representative answered the phone and I began answering and asking questions, he seemed uninterested and his answers were vague at best, almost evasive. I asked him why and he hung up on me. Bad mood? That's not how business is conducted. I can't recommend AIC. read more

Absolutely the worst. I would have given them minus star review but all you can do is give them one star and they don't even deserve that. I was given a quote that seemed too good to be true then after jumping through hoops for documents and verifications, and all the things I had to do, I felt like I was buying a house. And then here I am five days away from not having any car insurance and I was told that I might have to wait 30 days to be approved after dealing with this company for a week with four different employees not only would I not recommend these people I would tell people to steer clear of them!!! read more

Great service and great value from Elizabeth Ortega at AIS. She saved me money for my home and car insurance. I'm leaving State Farm after 55 years. Thanks Liz! read more

We have never had a bad experience with AIS. We have several policies with them, but today was really the best. After contacting another insurance company and being told that they didn't open new policies in California, and then contacting a broker who gave us a fairly expensive quote, we reached out through AIS. Lalo was super friendly and took the time to ask questions and gave us quotes at several different levels to make sure that we understood the scope of what was being offered. After reviewing the quotes and finding one level that suited us, we called back and talked to Mari who proceeded to turn the quotes into actual policies. From start to finish, we felt that our business was important. read more

Absolutely the worst experience I've had with an insurance company. Took them over one month to never approve a car insurance policy. Absolutely no tickets or anything outstanding. Never did get an answer. All they did was ask the same questions over and over again. What a waste of time. read more

The worst insurance company ever. 45 mins wait time every time you call. Irresponsible and incompetent

First I called & talked to a customer rep Kaylyn on 5/28/25 @ 11:48am. This individual was rude, unprofessional with an attitude. Wanna call her out . She seemed to have no knowledge about the auto policy & unwilling to answer my questions. Disappointed I ended the call. Few minutes later at 11:54 am I called & spoke w/ another customer rep. Mina who was very nice, very patience. With much knowledge Mina thoroughly answered all the questions that I had about new changes of auto insurance, etc. I gave Mina positive feedback on the survey. Mina deserves a Recognition. I decided to continue to stay with AIS. read more

AIS was the only company who contacted me when I was shopping around for insurance in our beautiful state California. Thank you so much to Crystal P. And Teresa for helping me!! I appreciate you being so kind and explaining this stuff. Go with AIS to get help when asking around. read more