The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Sasha installed our carpet in our basement today. Fantastic customer service, excellent…read morecraftsmanship. Looks fantastic! Will definitely use them again and recommend them for others!

We had them make two area rugs for us. They had lots of design ideas. They also put a rubber…read morebacking on the rugs so that they wouldn't damage my hardwood floors. (They were recommended by my hardwood floor installer.) T

What a find! You won't be disappointed with their service! Every step of the way communication and…read morepickup/delivery was very personal and by the results a quality that is hard to find nowadays. We didn't want to commit to carpeting our living room and cover up our hardwood floors. Yet we wanted something larger than our area rug. Edge-Binding was perfect for our needs! Rugs were difficult to find one that would be the size we needed and patterns were the next hurdle. We ended up getting a remnant and Edge-Binding was able to bind the edges so we had a custom rug to fit our needs. As you can see from the picture, their attention to detail and quality shows. Please consider what the services Edge-Binding can do for you--we are thrilled with their results!!

Got carpet cleaning done with them. Staff was very kind and they have reasonable pricing. I am a…read moreno shoes household. I appreciate that they wore booties. My biggest pet peeve is when people (maintenance, plumbers, etc.) put on booties, then go outside to get something and come back in with the same pair, or reuse booties they used at other homes. I was at first worried, but they redid any spots they might have stepped on without me even asking and worked their way out of the house to limit stepping in spots they already did, which tells me they are attentive and actually serious about cleaning!

Office and carpet techs extremely professional and knowledgeable. Would use them in the future.read more

Hello, I just wanted…read moreto dispel some of the points in these reviews for anyone who has been dissuaded by the reviews on this site besmirching the name of this fine business. First and foremost: the sales team. These gentlemen were soft spoken, knowledgeable, and humble. It seems they genuinely wanted to see us meet our needs at our budget and nothing beyond what we were asking. They answered any and all questions *I* had, because honestly, I believe a business owner does deserve the benefit of the doubt to explain why someone of these reviews were there, and the claims they were making here and the experience my wife and I had there were completely incongruent with one another. The quality of the furniture was excellent, anything that has imperfections/damage/etc. were clearly marked and appropriately discounted, and they were very straightforward about their willingness to honor their warranties. We've driven by this place a hundred times and eventually stopped in out of curiosity, and were pleasantly surprised by what we found. Please, if you are weary of shopping because of the reviews, at least do them the service of visiting them in person and allow them to earn your trust, and maybe even your business.

Mental Harassment, Ridicules, Awful and Disappointed service by the old salesman!…read more I just bought ASH B010-209 Bench, after open the box at home then I found Item was a Defect (damage) and Leg (accessories) was missing, I called the store, they said to return to the Store! but later, Salesman gave to me the display item, it was on the display more then 1 Year! without asking me! also, another new Stock wasn't available at the Store! I ask to discount becouse it was on the display more than year (color wasn't good shine) but salesman show up very RUDE BEHAVIOR, UNPROFESONALISM and he treat me like a ANIMAL, I would like to say! he is a REICIST salesman! Unfortunately, they did not look after me, I got a very bad experience by this Store, actually they don't care with Customer! So be CAREFUL to BUY anything from this STORE !!

I have been using Crowther Carpet for 17 years no one gives you a better value or better service…read morethan Kevin!

From the owner: We have the largest selection of Oriental Rugs and Wall to Wall carpeting in the Area; and offer…read moreRug Cleaning and Repairs and have Expert Installers!

wonderful place, great couple, very knowledgeable, and so nice to talk to…read more... stunning oriental carpets! I have mine on consignment there. I trust them to sell it for me at a competitive price.

I used to park in their parking lot for ~5 minutes to wait far a person I carpool with. And to be…read moreclear, there is plenty of parking, I'm not taking any other customer spots. The owner came out and told me quote: "I've had problems with Ford before, so I don't want any of their employees on my property". I guess my colleagues and I aren't welcome, and we shouldn't be buying their rugs.

The store was clean and well stocked. Very friendly and helpful staff. I don't know whats changed…read morehowever I can't wait to come back.

today I have very bad experience with home good the one in John r and 14 mile Troy .bought a salt…read moreshaker that was included in the price and I didn't know it came as a set. They sold it to me as is. When I wanted to return it, they wouldn't let me and asked me where is the other piece and the manager was very mean and the way she talked to me was as if I was a thief. The manager accused me of returning an incomplete item and that I put the price on it. I asked her to check with the cameras that I wasn't lying. This is the first time something like this has happened to me and I didn't like the way the manager dealt with me, she was very mean.