Excellent service with a complex issue Was seen promptly in…read moreSan Leandro I wish I remembered her name for recognition

TIP: Make an appointment!! They will not make any exceptions. You might be like us, walk-in, get a…read morenumber, only to be called up and hour later and be told you need an appointment to do whatever it is you need to do. The employee told us this new change went into effect last year. Appointments are at least a month out. Make. An. Appointment.

I had to wait for about an hour til I was seen. The gentleman wasn't so peachy. I asked to borrow…read morehis pen then he said "oh what you don't have a pen?" excuse me for asking.

Well organized, Highly Dedicated individuals that keep the City's infrastructure running smoothly…read more They maintain the City's Parks ,Streets , Lighting and Signals and City Sewers . Public Works Employees are also sworn Disaster Workers .

A while ago i noticed a standalone lamp in the 'dro with no illumination. i called san leandro…read morepublic works. within 10 calendar days, the lamp was shining again. contrast this with oaktown where weeks have gone by with no results from an outed lamp i reported. the bad: a few days later, the light went out again. the receptionist explained it probably wasn't a bulb problem and they'll look into it.

Friendly workers I was in and out in less than an hour there's free parking everywhereread more

I had an appointment, my service person was astute and very comfortable to work with. It was easy…read moreto find and a comfortable waiting room. I was seen within 7 minutes. Out on 30, what's not to like!

Idk what's worse dmv or social security office. I've been calling for two weeks to try and speak…read morewith someone about my son's benefits and all I get told is they'll send someone a message to call me back. I've left voicemails on the case workers mailbox and today I get told that after trying for 17 days I have to wait until September 10th to be helped in person. Ridiculous half the time u go to the office ppl r talking at eachothers desk and doing nothing no customers are ever in there and the workers who ask for info aren't even updating ur files so what r the employees doing? Advice: Nobody will help you on the phone so don't call!!! You'll wait for them to tell u to make an appointment a month later this has been my experience multiple times. And for renewals GO INTO THE OFFICE. The people on the phone sound great but they won't finish helping you right they'll leave u alone after the call and ur stuckkkkkk!

Christian did an amazing job helping me with my paperwork, he carries himself in a respectful,…read morehelpful manner. Thank you Christian!

It's understandable that the EDD Office will always be busy, but it's frustrating when you can…read morenever get through by phone; no matter if you call very first thing in the morning, throughout the day or towards the end of the day. You will always hear, "we reached our max number of callers." After striking out every single time, I decided to head down to the nearest office-located at Oakland. When I got there around 11am, a sign was up that they gave out the max number of tickets and no more tickets would be given to ensure they could see everyone. Okay, I probably should've gone first thing in the morning or earlier than opening because a man told me he showed up at 8am and still had not been seen. The security guard also stated try showing up around 7-730am because lines form every day. I was told show up early, the office will start numbers at 8am, but the office isn't open until 9am. I don't know about the hours information I was told, but I appreciated the helpful guidance as this is the first time really going through this whole experience. It would be nice if EDD had a better notification system they could publish so people traveling a ways away would know whether to visit or come a different day. What would also be helpful or something to consider, would be expanding telephone hours. I understand this is a State job, but the public demands are big so finding ways to maximize customer service would be nice; thinking outside the box would be good. It would/could also open up telework opportunities and provide employees with different work shifts that may be a better fit for them-which can boost job satisfaction. With that said, Oakland Office was a bust for me. However, I recalled another review I read about someone's not so good experience and how they left Oakland's Office and went to San Francisco's Office. The people in SF were very nice. You have to sign in when you first get there with security and then take the elevator up to the 3rd Floor. You get your ticket and wait. The office was slightly bigger, no need for security on that floor, the employees all had good customer service (you can hear them when they speak with people) and the average wait time was reasonable-definitely no more than an hour considering the type of service offered. My time there was less than an hour; in & out. I have to mention, I showed up there closer to 2pm and numbers were still being given out-no "we can't service anyone else today." The only downside is parking can be a challenge, but that's SF for you. Pay attention to the street signs to make sure you can park. Other than that, I believe you will have better luck and experience at the SF Office if you can't make it to the Oakland Office pretty early! Also, last tip; remember the email you used from your very first claim-even if it was 10 years ago. Any claims after that and your identity verification will be tied to that email. You will need to go into an office to change it or try your luck to get through Online Support to have it changed. However, once the change request is submitted, switching your email is an easy process, with them doing it on the back end. Once converted they will email you with a link and you may need to reset your password. I must note, I didn't get the opportunity to truly see the customer service from the Oakland Office; I'm sure it would've been fine-they're here to help. I just know it's already challenging to be on unemployment or disability, and I wish you all luck-you will need to stay committed to getting through if you need assistance. Last thought: It would be nice to get an overhaul of the EDD system, just like DMV did many years ago. Learning the needs of the many and how to streamline the system & process would be beneficial. Please note, I'm not knocking it or the Oakland Office, but just sharing my experience with you! If the Oakland location doesn't work out for you, try the SF Office.

I surprisingly find myself applying for CA Disability Insurance. The process was complicated and…read moreconfusing for me. Calling EDD is an exercise in futility. I showed up this morning without an appointment. I simple self-check in, a short wait, and I was helped by a very kind Asian woman. She took her time and researched my claim, explained to me the process, and even told me I would I had a shorter waiting period. Today is a great day!

I was involved in a violent crime incident near the Oakland-San Leandro border. OPD asked me to…read moremeet investigators at the SLPD offices. I thought the request was odd at the time, but made sense after I got there. I want to thank the SLPD for making a stressful experience much easier. Your followup phone calls put my mind at ease. Thank you

As a dispatcher, I dealt with Sgt Khan and his dispatch over a missing woman. They were one of the…read moreworst agencies I have ever had the misfortune of dealing with. This woman had established residency in San Leandro for 6 months and change, however, they believed LE in the town she moved from was responsible for gathering all information on her (driver's license, vehicle, etc) via her mother who still resided in our small town, then relaying to them. Wrong. Sgt Khan proceeded to be a huge prick, attempting to talk down to me, refusing to believe he was wrong in any way. This happened probably 8 or more years ago, but still comes up as a conversation piece with new dispatchers. I feel bad for anyone in that area that has to deal with these clowns. Blake says hi, Sgt Khan.

My call got through! I had called several times this past…read moreweek plus left about three phone messages. After 60 calls this day, Miss P answered! I couldn't believe it? I thought don't watch this and accidentally press the wrong button and hang up on her. So I set the phone down and pulled my hands away to make sure not to hang it up. And I was just so in all that I was talking to her. It was around the 45th call that something shifted in my mind and spirit. Instead of thinking, she'll never answer, I thought. "You will answer the phone ... my phone call will be answered." And I became matter-of-fact about it and just continued dialing, it would go to voicemail and so then I would hang up and call again, and sometimes it would go to a busy signal because too many calls were going in at the same time, so I would hang up and call again. She was so nice and helpful! I thought, dear woman probably is given so many peoples cases! After 33 minutes, we finished and confirmed my application! Yay! It's unfortunate they don't have more caseworkers. The solution : speed dial your caseworkers number, get in a comfortable position while you're working on some project of watching the latest episode of My Lunch Break on. YT and just be determined that you will get through.

if you were ever at Hayward services or any other one please stay there these people in Oakland…read moreNEVER answers they kept marking no show when I came but didn't even get up to call my name or check if I was in the lobby

Waste of taxpayers' money. You call for help on unruly neighbors who play unceasing loud music and…read moreall you get from those they send was "they could not hear anything". Better to have each household to have their own firearms than paying salary to these uncaring mouths to feed.

You call for help and instead you receive a rude response. What might not seem like a emergency to…read moreyou may be life threatening to others. I understand there is emergencies everywhere but there is ways to talk to people. No need to be rude to someone who feels fear or a threat.