Poor communication, mediocre methods…read more My husband and I hired Jim (no contract, cash exchange) to take care of some duct work in our kitchen. We started a major remodel in the beginning of December. Jim was referred to us by a plumber. We checked out his reviews on Homeadvisor and Facebook, and decided he was it. Jim's work was sloppy when he did actually show. A job that he said would take a few days took 4 weeks because each time he did show up he "forgot" material, or said there was a miscommunication about what we asked him to do. He would plan to show up for work and then not show up - when we would call him to check on his status he claimed to be out on emergency. A personal emergency pulled him away from work for over a week, but we did understand this. However when he returned his work was poorly completed and not at all worth what we paid. His last day in our kitchen I called him after inspecting his work to tell him something felt off and asked him to call me back. He never did. I've reported him and his company to the Better Business Bureau.

On a day about a month ago, our central A/C started blowing warm air and I saw ice on the lines at…read morethe compressor, I had to find a tech fast. I searched online and found that Keyser Mechanical was nearby and had strong reviews. I called and Jim answered on the first ring. He said he could be right over and he arrived within 90 minutess. Our 15+ year old coil had failed and he gave us two options, repair and recharge with the expensive R-22 refridgerant or spend a bit more and replace the compressor too. He made it very clear and did not pressure us in one direction but the decision was easy, replace the system. He was booked up for the next several days but offered to come on the following Sunday morning at 9:00am to replace our units. I shared what my budget was and he recommended a solid unit that met our needs and he had lots of experience with. Hot days were on the way before he could do the install, so get this, he refilled our old system with R-22 to tide us over until Sunday, at no extra charge! He contacted us the day before the install date and arrived right on time Sunday at 9:00am. He said it would take 2 hours, and it did. He was friendly, professional and didn't mind me standing over him asking questions as I am a curious sort of person. The system has been in for about a month and is wonderful. No issues, no problems, highly recommended! I wish all contractors were this reliable and professional. Call Jim!!!

I had another plumbing company come look at my issue. Our house is 140 years old and has a crawl…read morespace. The first company was kind of condensing and he didn't even crawl all the way under the house. He said he was going to have to replace my entire main service line at $3,232.00. I asked a friend of mine who he would contact and he said give Chris Stewart a call. Stewart's sent a young guy named Trent to look at it. Trent was fantastic. He crawled under there found the problem in no time. They came back the next day and my issue was resolved within an hour. Trent knew how to work with the public. He listened to every comment and question that I had and answered without talking down to me. I would definitely recommend Stewart's for any plumbing problems you have!

Called them up because they are a local place and I needed some basic plumbing work done. The…read moreprice was fair, the guy who showed up was very courteous and knowledgeable. The work was completed and things were Back to normal. I would recommend this business for plumbing needs.

Lisa was great , so was the plumber Charlie! We had to have them un-hook plumbing for new counter…read moretops we were having installed, come back the next day to re-hook them. Also come back a third time to repair a leak in our gas fireplace. I could not believe how affordable the bill was and they worked with us on scheduling. We have used them before for small fixes. I cannot say enough good about this company and I am a big critic on service.

I have used Kelso's for years and have always received good service. They go above and beyond for…read morethe customer. I thought I would have to seal up the concrete wall after they put the line in through the basement wall but Charlie came prepared and completed that task. Kelso's don't charge "Big City Prices" for the excellent work that they do.

From the ladies who answer the phones to Matt E. the tech who came out to fix my furnace issue I…read morewould recommend. They are kind,professional ,and communication was great! I really appreciated Matt's honesty about my issue with furnace.

I can't say enough about how professional this company was. From the onsite estimate to the…read moreinstallation, they were professional, efficient and trustworthy. On the day of my water heater installation I had a tragic death in my family. Even though I was handling family calls, the team continued to work and keep me updated when necessary. They showed great sensitivity to the situation and were respectful at all times. The team worked with me to complete the payment, after I had gotten through the more critical family needs that were pressing. I won't EVER call any other company for my needs. Thank you to the entire Federal Family!!

He installed a shower for us, he decided we need to have our tub drain from the opposite end. So…read moreafter 3 weeks he finally returned . Installed tub. Recently we were having some plumbing repairs and the man doing work showed us the shower drain had never been connected to the sewer! So we have water laying in the crawl space. And yes I did keep telling my husband I smelled something. So my advice is don't hire this man!

Called him out to take care of a leaky shower faucet. He came, said he had to order some parts and…read morewould return in a few days. after about a week I called to check on it, he told me He " kind of lost interest in it". That does not seem very professional at all. I ended up calling a handy man and he after a short trip to the hardware store, returned and fixed it in about 30 min.

showed up 30 minutes after contacting. furnace was not working. within 15 minutes furnace was…read moreworking and was a Richard was great to work with. would recommend this company to anyone. fair pricing. i will be contacting again if i have any future issues.

Just had Jesse from the Zanesville Roto Rooter come to fix our toilet. He was professional,…read moreknowledgeable, friendly, and productive. He was also on time and answered my many questions. Even gave me tips on how to do maintenance so I would not have the problem again. He came the same day I called which was so convenient. Thanks so much Jesse and Roto Rooter. Shelley F.

These people are a joke! Poor customer service and very unprofessional (see attached photo) Def…read more Will look elsewhere whenever I need work done. This is unacceptable!

Next day service. AC repair needed. Tadd arrived. Went right to work. He even remembered where…read morethe thermostat is located and proceeded to repair the outside AC unit. He was efficient and friendly. Was charged a reasonable service charge and he was on to the next appointment. My home has two Trane units. It is comforting to know there is prompt friendly local service available.

Had Evans tec. convert our furnace from natural gas to propane. He was on time & that's all I can…read moresay good. After a hour of pulling the igniter in & out bending the flange & igniter prongs, he finally turned the pressure spring down 9 turns like I told him I saw in a replacement video. & it fired right up. First he said do you trust someone with 11 years experience or a video instructor, guess I'm going with the furnace video instructor.