I do not write reviews often, as it is a rule to generally only write them when I have received…read moreoutstanding service. So, I must share the outstanding experience I had this afternoon. Today I had the absolute BEST car buying experience of my life! I have been emailing with Jenny a few times over the past several months and when I was ready she helped get the ball rolling. Her and Jim both had everything set up along with Nick in finance. I was able to come to the dealership and sign all the documents over my lunch break!! How much more convenient can you make this?! The only flaw was that I could not go for a joy ride, because I had to go back to work. A pretty fair trade off for not having to use a day off from work to purchase a vehicle. I told Jim as I left today, I will be seeing you in a few years! Frankly, if they made this experience hassle free, I can only imagine how fantastic a returning customer will be treated. Hands down, the best care purchase I have ever made. Jenny, Nick and Jim, THANK YOU!

David Swald from Don's ford is possibly the worst person I've ever had the displeasure of working…read morewith. It's been almost two months since I had to get my valve stems replaced and he still hasn't satisfied this issue. I brought the truck I bought from them that is still under warranty to get the valve stems replaced and one of the mechanics damaged my rim. I reach out politely to get it refinished. David has done nothing but ignore me and give me attitude. He keeps sending me this invoice but he put on the wrong valve stems.. why would I pay for yet ANOTHER mistake he made? I will not only never recommend anyone get a car from this place, but I will actively make sure everyone I know avoids going there. I've been going to them for scheduled service because that's where i bought the vehicle so I figured they'd be decent to work with. You usually find good service from workers who hope to get return business. Boy was I mistaken. Now I'm experiencing a bubbling noise when I turn off the motor so I'm assuming in his negligence, they either didn't replace the cap properly, or more likely didn't bother filling the coolant on my last service. Would give zero stars if that was an option.

They provide a free diagnostic check for your car!! Engine…read morelight on? Bring it in and ask for the free diagnostic check. It was a big help to me and provided a bit of peace of mind when the problem turned out to be quite minor: #4 piston misfiring Could be because of: *bad gas * spark plug needs to be replaced * spark plug wire could be cracked The diagnostic check also gives you answers to have the issue corrected.

This was my experience: I found a car online and inquired about it. I asked very specific questions…read moreabout its features. I travel an hour to look at this vehicle only to find out it DID NOT have ANY of the features I asked about, and the sales person I was communicating with was not there. After I was calmed down, another sales person helped me to see if they had anything else that would fit my needs. I had no intention of buying here after being lied to, but I did find a car that not only fit my needs, but they had it classified wrong, so it was under priced. We test drove it and it was great. We purchased the car. My son drove it home and said it was shaky. I thought, no way, it was smooth before, so I drove it. It was horrible. I immediately took it back. Their service department told me the tires were garbage. It was smooth when I drove it. Did they swap out the tires after they sold it to me?!? I told them I wanted new tires or give me my money back. They did change the tires. But wait, there's more. On a separate note, I purchased a vehicle on 6/28. They did not pay off my trade in until 7/10, which ended up costing me an additional $18.83. Whatever. But then I get a card in the mail that says I need to send them another $10 to get my registration !!! Bottom line, I spent $60,000 at this dealership, AFTER THEY LIED TO ME TO GET ME THERE, (I know, I should have RAN away), they tried to swap out great tires for garbage ones with "flat spots", their service department's words, not mine, they cost me $20 by holding my money for almost 2 weeks, and then held my registration ransom for an additional $10. RUN, don't walk, away from this dealership.

From the owner: Don’s Ford Service Center is a full-service auto repair shop serving Utica, Rome, Oneida, and…read moresurrounding Central New York communities. Our factory-trained technicians perform oil changes, brake repair, tire service, engine diagnostics, and more. We work on all makes and models and offer competitive pricing on routine maintenance and major repairs. With over 50 years of trusted local service, you’ll experience expert care and the Don’s Hometown Advantage. Visit our website or give us a call to schedule your next service appointment.