My family has done business with Alarm & Security Specialists (now American Alarm Services?) for about 30 years. My experience was always good until they switched to their "visual voice mail" and quit answering their phones. I was never sure that our calls to report false alarms were actually received because nobody ever called back. We recently sold our house, and I have been trying for three months to get someone to call me to discontinue the auto drafts from my account for monitoring. The system is no longer connected, so I don't know what they are "monitoring." I have called and left messages and emailed through their website with no response. I can't find a mailing address on their website. I had to file a dispute with my bank. This decline in customer service should be a dire warning to customers to stay away. read more

One star is probably too many! I was called a liar because I had called multiple times to get assistance but got no call back. My smoke alarm went off and I couldn't shut it off, got no call from the alarm company then either. I called to check to see why I wasn't getting monitored and no call returned. We had a large storm in June and the power was turned off. My alarm hasn't worked well since. I called in June as well. Needless to say, I got no call then as well. On October 1, he sent a bill to my parents for my house. The invoice has one total for the monitoring and another total for total bill. I called regarding this error, this was when I was told that I never called because he gets every call, yet weirdly enough my parents had called as well. He then told me we were both lying. Do not use this company unless you want to be called a liar. I don't have a problem paying a bill, but I want a double amount explained. Also, I want services for what I pay for. I haven't been monitored since at least June with No call back! read more

From Management: We have never had a complaint from people who have payed their bills. When a customer does not pay on a contract and or failed to pay their bills to the tune of 1-2 years of nonpayment, we have no choice but to try and collect. In the the 30 years we've had our business, the only complaints we have had were from people who have not payed their bills. Everybody who has an alarm system through Alarm and Security Specialists has signed a contract. These said contracts protect both parties. By signing this contract, the customer purchases a system for 5x less than it actually costs and is guaranteed to be monitored. Just like cell services do, you have to sign a contract. Customers get a $1500 system for less than a couple hundred dollars when they sign a contract on average. Our contracts range from 1-3 years depending on how much they want to pay up front (most companies are 5 years and give you no choice). Most companies charge over $40 per month on monitoring, while ours starts at $15. Even after the customer pays out the contract, after expenses we're making very little profit. We are one of the only companies that have their own monitoring facility and is the reason why we can offer a reasonable monitoring price. When a customer does not pay on a contract and failed to pay their bills from 1-2 years of back due payments, we have no choice but to try to collect said due payments. Usually those same customers have no problem with us until we try to collect. Then is when they say they had problems they never had before. We kindly ask them to pay their due payments and would be more than happy to send someone out to help with their said issue. The same people who were leaving negative reviews, we have verified records that they have armed and disarmed their system daily using the system. When and alarm was tripped at the customer's premise, dispatchers would talk to them and verify that it was a false alarm. Not once have they mentioned the system had problems until we tried to collect on the bill. Most bills that we were trying to collect were 1-2 years past due. It wasn't until we tried to collect, that we either got negative reviews or gotten accused of so called stealing. By them not honoring the contract that they have signed and by not paying their bill, they had received a $1500+ system (not including monitoring), unpayed for. As stated, we have been in business for 4 years in a 4 state area. We monitor everything from government facilities to homes. The only complaints we get are from people who do not pay. If any further questions come up, please call us at 316-522-7500. Thanks, Management read more

I hate to write a bad review but people need to be warned about this company. I had them install a security system in my house in April of 2009. During that time I had accidentally set off the alarm a few times. Sometimes they called to see if everything was ok and sometimes they didn't! I am glad that it wasn't real emergency. The breaking point came in June of 2013 when we had a lightning surge and the alarm quit working. They referred us numerous times to Cox and said that our phone line was the problem. After Cox came out 2-3 times we decided that maybe the security system was the problem. I made an appointment for a service call and they stood me up. I tried to reschedule several times and they kept not showing or not calling. Finally I called to cancel and suddenly they could come out. They came out that day and told me that the lightning surge had hurt my panel and that I needed a new one. They didn't have the part with them and they would come back That night my family talked about it and decided to switch companies. We called and emailed them to cancel. They STILL CONTINUED TO CHARGE US FOR 5 months. They wouldn't return any emails or calls. I finally got a hold of someone and they told me that I had signed a contract that automatically renewed but as of now I still haven't seen the contract. They finally did quit taking the money out of my account without my permission. Don't deal with this company. They are horrible. read more