What a truly disappointing experience for us…read more We hired truly to repair leaks in our conservatory roof above and below our roof vent. Despite asking them to do so, they declined to come to site and quote for the work, instead asking us to email photos of our roof to them so they could confirm it was a roof type they could repair. We duly did so. They then took a deposit from us equivalent to 25% of the total cost and sent us invoice paperwork to cover that. This meant they had agreed to a contract. There was no inspection of the problem prior to coming to site. They then came to site and duly performed the repair work, resealing the glass in and around the roof vent. This took a couple of hours. They then took full payment on the spot and then went away. We had to write to them to get a repair invoice and also a follow up repair report which we had also paid for. There was no follow up call in the days thereafter to determine if we were satisfied with the service as customers. A few days later, when it rained, amazingly the roof leaked again above the vent, although the area below the vent appeared to be fine and wasn't leaking (and hasn't since). We then contacted Truly the next working day (about 7 days after their repair) and advised them of the problem and asked them to return to re-examine the repair above the vent to determine what might be the problem, and to fix it. It appeared to us that the roof vent itself wasn't properly affixed to the panel above it thus leaving a gap and allowing a leak to continue. Not being experts we weren't sure, which is why we hired someone like Truly - to get to the bottom of the problem and resolve it. After a phone call with them and a couple of emails asking them to return to fix the leak, they refused. They claimed that the roof wasn't one they were familiar with and could repair. This surprised us greatly as we had asked them before they did the work to confirm this and upon sending them photos they duly did confirm it. Also, their website makes it quite clear that they can repair any type of conservatory roof. At this point we reminded them of their repair guarantee and asked them to honour that guarantee in good faith. Its not as if we had waited the full 12 months of the guarantee to advise of a new leak - we did it within days - and we felt we had done absolutely the right thing by making them aware of the problem. As far as we know, on the day of repair, there was no testing done to determine if the leak had been fixed so you can only really wait until it rains to find that out, which we did unfortunately. We made it known that we didn't believe the repair had been completed right and we had hired them to repair the leaks above and below the vent, and the leak above the vent still remained. Despite repeated requests to ask them to honour their warranty or provide a refund, they refused both. They have since refused contact with us and we have now had to file a formal complaint with TrustMark, who regulate such repairs in the industry. It is truly an unfortunate turn of events as this leak had been causing us problems for some time. We had sought out a repair organisation that based on their website reviews and repair guarantee, could assure us they would find the sources of the leaks and repair these and then honour those repairs. To have this still not fixed and the repair organisation simply ignore its customer without showing good faith is, well, truly disappointing indeed. We are hopeful that Truly will recognise the importance of keeping all customers happy and that through the TrustMark complaints process we shall achieve the result we believe we have paid for - a repair backed by a guarantee of service as advertised. This is all we ever wanted along with a non-leaking roof. Hopefully, we can update this review later with a more positive reflection of the good deeds of Truly as they return to effect our repair in good order with a view to making us satisfied customers ! That would be a truly good outcome for all concerned.

We have used Truly on 3 occasions to repair our conservatory for different problems over the last…read morefew years and they have always been very efficient and reasonable costs. We gave up trying to repair it and asked Truly to quote for a complete new roof with glass this time. We contacted 4 companies 1 didn't turn up 1 had a 2 min look and said if we're thinking of spending 10k he'll sit down and chat and we also received 2 competitive quotes. Because Truly had looked after us so well previously we gave them the job. Ordered mid November the work was done in some atrocious weather in December within the 2 days we had been advised. An excellent job and what difference it has made, much warmer and hardly any noise when it's raining we are very happy with the new roof and would Highly recommend Truly.

Check this company FIRST if your gutters need replacing. From start to finish GCS provided a…read moreprofessional, courteous, good value for money service. Very shortly after initial phone call I received an assessment visit to discuss & view my leaking gutter, then prompt written quote (delivered personally) and written assurance about insurance cover (delivered personally). Very reassuring to have latter as side access awkward over a neighbour's property & roof. Richard is pleasant/professional to deal with, no salesman's blather chat. The scaffolders came on time as Richard had forewarned me and were very quick workers. The guttering installers, again, friendly and pleasant, tidy workers arrived on time. The old wooden guttering and fixtures were taken away. All I had to do was to sweep some ivy off the path and put my garden furniture back in position. Excellent company to deal with and would use again for gutter cleaning and recommending to friends and neighbours - Mrs L, Mirfield

We have just recently employed john and his crew to re-roof slate roof, fit loft window, new…read moregutters/downspouts, remove unsafe chimney breast in loft, re-felt flat roof to kitchen extension, re-point remaining chiney and other minor jobs. We found the blokes to be very likeable, punctual, friendly, reliable, honest, extremely competetive with their prices and VERY VERY hardworking!! The job was completed before the specified time and to an extremely high standard, they really are perfectionists! I have recommended them to family and friends and dont doubt for 1 minute that they would deliver the same excellent service and standard as we received :) Many thanks once again regards John and Emma

Michael has recently fitted wardrobes in two of our bedrooms and also two of my grandsons bedrooms…read more Absolutely first class. We had white high gloss floor to ceiling opening door wardrobes. They are fantastic. The quality of the doors, interiors and fittings are excellent. The fitting is absolutely fantastic. Michael and James are perfectionist and we are absolutely delighted. I doubt you can find a nicer person than Michael to provide a quality service and product. The work is excellent and you will not get better even if you pay double. My grandsons had one sliding wardrobe and one with hinged doors. That one in particular was in such a small room, but it's unbelievable the space that has been created. Fitting floor to ceiling has given extra storage space. The other room was sliding doors which have been used to create the look of a full wall of wardrobe. The chimney breast area has been used to Create shelves and drop down desk. My Grandson is absolutely delighted and the room looks so neat and tidy. Definitely recommended.

This company is absolutely perfect. The choice, the price and the completed work was just what me…read moreand my wife were looking for. There website even shows our fited bedroom http://www.michaelanthonybedrooms.co.uk

Just wanted to share my experience having used Lee Kelly Upvc in September last year for…read morereplacement windows, doors, soffitts, fascias and guttering. From start to finish the service I received was 2nd to none. No pushy salesman just friendly advise and recommendations. Extremely competitive quotes. The fitters were friendly, polite and courteous. Taking just 2 days to complete and no mess at all (everything was cleaned up and the old frams taken away). I would highly recommend this Company. A1+ for Products, Service and Price Give them a call you won't be dissappointed!!!

With more than 30 windows, with soffits, fancias and doors to be replaced I ensured I shopped…read morearound not only for the best price but also the best advice. I was particularly impressed with the non pushy consultative approach of the sales team. I was slightly concerned about the lack of feedback on this site (hence my comments). The installation team did a fantastic job minimising disruption during the project, working long hours politely answering any questions. I have since called them asking for some very minor snagging to be completed which they did without question.

After some unpleasant experiences with roofers, we were thrilled to find Tom and his team who did a…read moresuperb job sorting out our roof. We would throroughly recommend them for workmanship, reliability and just about everything else. Excellent job.

Young's Roofing contractors have done a superb job for us and the team are totally professional and…read morethorough. I highly recommend them.

Efficient with quoting and provided good detail on process and timelines. Work was completed to a…read morevery high standard.

Agreed completion date was mid September 2021. Work started end of August. As of 19th Jan 2022…read moreEsquire has still not given a new completion date, work is incomplete and there are substantial defects. Throughout Esquire has been aloof and has at times ghosted us. Poor planning and skill has dogged the work. Wrong windows installed (since replaced by Esquire), damage leaving us without heat for 3 days, damage to lighting circuits and more. Most recently the 2 new radiators installed have been connected to the wrong side of the boiler. Esquire are currently ghosting us again.

Absolutely wonderful job. Really happy with my new porch cupboards and bedroom wardrobe upgrade…read more Martin from Ace Improvements is very easy to work with, provides a quality service, great choice of materials and attention to detail. Would highly recommend and use Ace Improvements again.