This is an excellent company of you live in South Florida. Janet Romero and team have been taking…read morecare of me with a home/auto bundle for four years. They are always honest and transparent about prices, even if I don't agree with them :). I know I can count on them to help me with my insurance needs!

Ariel helped me immediately with my issue with the Florida Driver's issue I had and was so…read moreprofessional and knowledgeable about my whole situation. You are a great asset there with the Janet Romero group...

We were involved in an accident in May 2025 with our 2023 VW ID.4 EV. The other driver was at fault…read moreand received a citation. As State Farm customers for more than 30 years--with auto, home, and umbrella policies--this was our first major claim. The service we received was extremely disappointing. Rather than acting like a "Good Neighbor," State Farm appeared focused on paying as little as possible. 1. Lack of VW authorized repair shops in the State Farm network State Farm has no VW-authorized body shops within 70 miles of our home. To preserve our vehicle's warranty, repairs had to be performed by a VW-authorized facility, meaning we were forced "out of network." From the beginning, State Farm adjusters worked to minimize payment at every step. In the end, they reimbursed only $7,309 of a $ 13,582 repair bill. 2. Refusal to pay for OEM parts Our VW-authorized shop uses only OEM parts. State Farm refused to cover OEM parts, even when non-OEM alternatives were not viable. This contradicts State Farm's own promise to ensure customer satisfaction regarding the use of OEM, recycled, or non-OEM parts. In our case, they did not uphold that commitment. 3. Dispute over labor rates based on undisclosed data State Farm refused to honor the repair shop's publicly posted labor rates for electrical and body work, claiming they were higher than other shops according to their data base. When asked, State Farm declined to share the comparison data used to make this determination. Only one other VW-authorized repair shop exists within a 70-mile radius, and it charges similar rates. Relying on undisclosed information to deny reasonable charges is unacceptable. 4. Failure to recognize required repair work Because State Farm could not provide a timely inspection, the shop had to remove certain parts to prepare an accurate estimate. They documented every step with videos, photos, and written notes. Despite this detailed evidence, State Farm adjusters claimed unnecessary work had been performed--an assertion clearly contradicted by the documentation. 5. Poor functionality and responsiveness of the State Farm claims portal Both we and the repair facility struggled with the State Farm claims portal. It was difficult to navigate, unresponsive to email messages, and hindered efficient communication throughout the process. 6. Lack of support from the local agent's office The staff at our local agent's office (Mike Potter in Boca Raton) were polite and friendly, but provided no meaningful advocacy. Their response was essentially, "There's nothing we can do." The primary value of a local office is direct support, yet they played no constructive role in resolving our concerns. Hence, they receive the same rating we give State Farm as a whole. 7. Refusal to consider third party estimates To help resolve the dispute, I proposed obtaining a third-party estimate. Both the local office and central claims representatives stated that while I could do so at my own expense, State Farm would not consider third-party estimates. This made any attempt at independent resolution pointless.

Cole was able to provide me with full coverage for my Commercial Auto Insurance and saved me money!…read moreHe was friendly and made the whole experience pleasant. I recommend this location to all of my family and friends!

I've been using this agency for at least 10 years. I have NEVER been into the office. That speaks…read morevolumes. I am able to speak on the phone or text my representative, Colton, who always responds in a timely fashion. I highly recommend Wylie agency.

Thanks to the Wylin agency for excellent customer service. Whenever I call, I get my questions…read moreanswered. I've been with State Farm for the better part of the last 50 years, and this is only my second agency. The last time I called, Lorie helped me. Before that, I've also been helped by Colton, Marlene, and Bob, himself. All are unfailingly courteous and well-informed.

Hope Laudatory gave us Excellent Service with a problem we had. Very Thankful for her Customer…read moreService

I have been with Maria for over 20 years and the first time I call to claim insurance two years…read moreago, it was like pulling teeth. I have three policies with them and considered adding a forth, but get ZERO customer service. I've been waiting on a quote for over a week! it's like I'm bothering them... just send $$ seems to be their policy. Look elsewhere!!! I'm finally cancelling once I actually speak with Maria as het minions do (or don't do) all the work!!!

This is the worst company I have ever dealt with. They "accidentally" cancelled my policy leaving…read moreme with no auto insurance and a suspended license due to having no insurance. All while STILL CHARGING ME EVERY MONTH FOR MY POLICY. They were not apologetic for this terrible mistake nor did they ever give me a real explanation as to what happened and were nasty in response to my concerns. And then they proceeded to randomly charge me hundreds of dollars without explanation, reason, or notice "by mistake". Please save your time, energy, and wallet and go to any other insurance agency .

I needed a very particular type of insurance for my part-time contract job and luckily Brad was…read moreable to help me. He and the team at this office worked together to figure out just what I needed. It was all very painless and easy for me. I am grateful to them for the help.

An agent at Scott Collins office in Coral Springs, FL entered an incorrect address on my auto…read moreinsurnace policy on 8/10/23. The address they entered never belonged to me. Due to this mistake I never received my renewal information and my policy was terminated. I never received any letters about this and only found out through a letter I received in the mail from the Florida DMV saying my license was about to be suspended for not having insurance. I immediately contacted Scott Collins' office upon learning this and was called back that day by Ariel Fuentes. Ariel told me this was my fault for not paying the bill and he needed to write up a new policy to get my insurance back in place. He wrote up a new policy and stated on my application that I had not been in an accident in the past 3 years which was incorrect as I had been in a minor accident in 2021. Subsequently underwriting decided to terminate my policy effective 4/10/24 because of the false information Ariel provided but again I was never notified as Scott Collins' office still had failed to correct my address on file even after receiving multiple return to sender notifications. Their negligence caused me to be driving without auto insurance two times in a 6-month period and never once notified me that I had no coverage (no calls, no emails, no letter). I was quoted by a very nice lady at State Farm in Gainesville, FL just today who told me my new premium would now be 3 x per month more if I wanted a new policy due to my insurance being terminated. Had the agent not have entered an incorrect address for me on 8/10/23, my original policy wouldn't have been cancelled in the first place and a new application would never had been needed. I have yet to receive a call back from Scott Collins or Ariel Fuentes regarding this matter. If you are looking for a professional and responsible insurance agency, I would not recommend using Scott Collins' office.

With all the crazy insurance rates going around right now I have been EXTREMELY lucky to have Scott…read moreCollins and his friendly staff to assist me in getting the best Insurance for my needs. I have been extremely happy with the customer service, so much so that we decided to open a mutual fund account for our grandson. I highly recommend Mr. Collins and his staff for any needs you may have! stacie C.

When I first met Jordan he seemed very new to the industry when he seemed hungry which is better…read morethan most of the agents I've encountered with State Farm who have been in the business for too long and are burned out. The previous agent in Coconut Creek (I think the name was ( Espi or Espy) made such a big mistake on one of my vehicles. I had an older A8 which I sold so I asked to cancel it and instead of canceling the A8 they cancel my R8! I do not find out until 4 months later when I had to renew my R8. Anyway Jordan has been pretty good but my only issue is have sent a few email messages and I never get an email message back from Jordan. I always have to end up calling the office

I recently contacted Jordan for assistance with a home insurance quote in Coral Springs. He has…read morebeen incredibly knowledgeable, helpful, and responsive throughout the entire process which has been greatly appreciated as a first time home-buyer! My State Farm insurance quote was right within my budget and even lower than what I was expecting compared to the much higher prices of USAA and much better than the insurance companies that won't even write home insurance policies in Florida. After helping with my home insurance quote, Jordan helped me snag an approx. 1k discount on my annual insurance premium by transferring my auto insurance from Geico to State Farm. He even took the time to contact Geico to organize the transfer for me - all I had to do was review the details and sign-off!  This also resulted in a discounted auto insurance premium per month, so I greatly appreciate him taking the time to explain the perks of bundling and handling the transfer process. Lastly, I love that you can text him with questions and not have to worry about email or phone call turnaround time (although he's been quick with those timings as well!) He has been available around the clock for my various questions over text, which has made this process extra smooth and carefree. Thank you, Jordan!

We were surprised with a huge increase in our homeowners policy recently and starting shopping…read morearound. Lisa contacted us very quickly and we got right to work. It took a few weeks to square everything away to get more discounts and during this time Lisa was very responsive and helpful. We felt very secure throughout the process and it turned out that we saved a lot of money. While saving money was great what was really impressive was that level of service from Lisa and her team. We spoke with other agencies and just did not feel that level of care. To the point we are switching to Atlantic Insurance Group for all of our insurance needs and we're so confident in their abilities we're bringing in family and friends. Great experience!

In September 2025, I received a disturbing letter from my insurance State Farm the Underwriting…read moreTeam that they were giving me 1 month to look for another Insurance Carrier as they were planning to drop us permanently on our auto Insurance that we had with them for many years. They explained that unfortunately my wife was involved in a terrible auto accident that almost killed her. Entering January 2025, we were heading home, and Vehicle # 2 ran through a red light at a speed of 90 miles per hour in a 45-mile zone, that destroyed my mini coop convertible. The car was destroyed, and air bags deployed were almost set off fire due to the impact. Prior to that in the year 2024, the month of February, a box truck went into my wifes lane and destroyed her left driver side on the mini coop she was driving. All 3 accidents were clearly not my wifes fault and State Farm who we had insurance with on all three accidents having my mini coop convertible, decided to drop us and said we were involved in too many accidents. Clearly it was not my wifes fault with these careless drivers that should not be driving on the road. It was soo disappointing trying to resolve this issue when State Farm knew and had Police reports, pictures, videos, cameras and I am certain they had their Investigation Team that it was not my wifes fault but still decided to drop us due to accidents that my wife did not cause. I also reached out to State Farm to explain to them that they had wrong information about her husband and tried to clear my wifes name on State Farm Policy. Atlantic Insurance Group is our Auto Insurance that opened there doors for my wife & I...Appreciate it...I highly recommend Emmanuel J. Acosta!!!! They had me as the husband involved in all three accidents in which that information, they had on the computer system was incorrect. By having this information wrong at their end, it did not allow me to shop around and go with Progressive or Gieco or Allstate due to State Farm not fixing this information on their computer system. In this letter that I received in the mail I had 60 days to resolve this issue and State Farm made it very difficult to clear up my wifes name and get rid of the wrong information they had about me. In trying to resolve this devasting issue because I needed insurance to go to work and try to survive in this rough economy, while struggling to find an affordable coverage for my Honda accord which was my auto vehicle because my wifes mini coop was destroyed due to the January 2025 accident, I spoke to a young man named Emmanuel J Acosta - 220 Agent / CSR representative where his office is located at 1750 N. University Drive, Suite 227 , Coral Springs, Florida. I explained the scenario I was facing with State Farm. He not only beat the quotes I received from other companies but also took the time to walk me through every detail of my policy. He was extremely patient and helped me understand the different coverage options, something my previous agent never did. The process was stress-free, and he treated me like a priority, not just a policy number. I highly recommend Emmanuel J. Acosta and this Agency for their outstanding service. What a difference a good independent agent makes! I have finally auto Insurance!!! It has been an excellent experience, and I'm very grateful for his expertise. He ensured I received top-notch coverage. Emmanuel made it his mission to get me the coverage I needed to be able to go to work. Again, none of the accidents mentioned above was my wifes fault and I am very, very, very disappointed on the way after 20 years of being with State Farm how they decided to drop my wife and I like a heartbeat. This was not a fair game. Thank you, Emmanuel, for all the extras that you did to make this happen at your end. All the paperwork was handled; he made the switch completely painless. Hes the best in understanding your needs. Tony E & Maria E

Their customer service is top notch, they take the time to really explain any issues with your…read moreaccount. I would definitely recommend this office to my friends and family.

worked with Cecilia from time I walked in the office to inquire about new condo insurance…read more. excellent experience. she was timely, efficient, and a pleasure to work wit.

Rod and his office have done an amazing job insuring my policies for over a decade. Rod and his…read morestaff are always knowledgeable and prompt with their responses.

I own a small business, and we have been using Rod Mabe and his team for over ten years, for our…read morecommercial auto insurance. Our experience has been excellent. His team is very knowledgeable and friendly. Over the years, we have had our share of claims. There has never been an issue that Rod and his team couldn't handle. In this era of internet shopping, to save a few dollars, you might be able to find a lower rate on insurance, but when you need an agent to have your back, you'll be glad that you chose Rod. Like the commercials say, with Rod as your agent, "State Farm is There"!