BEWARE of Albortz: **Sabotaged my HVAC to Create Repeat Business** If you're in the market for HVAC services, I strongly urge you to steer clear here. Over the course of a couple of years, I've encountered multiple incidents that seem to point to deliberate sabotage of my heating and cooling system. I also have PROOF in my pictures. I'm somewhat handy, and if I was not, I would have been taken advantage of even more. Here's my story: **Incident 1:** It all started when my AC unit broke down during a heatwave. I had a newborn at home, so I needed help fast. Despite being on the pricier side ($500 for the visit), they were the only ones available quickly. The technician "fixed" the issue and tried hard to sell me a brand-new unit--despite the fact that my current one was still functioning. I brushed it off as a sales tactic. However, when the weather turned cold, I realized my **heat wasn't working**. I'm a bit handy, so I took a panel off to inspect the unit, and what do I find? The **gas line had been turned off at the panel**! It's important to note that the heater worked just fine before this service, so the only possible culprit was the technician. Had I not caught this myself, I would have likely been convinced that the entire system needed replacing--costing me even more money. **Incident 2:** Later, I did end up getting a new HVAC system (from a different company). However, my diverters (which control airflow) stopped working, blowing a fuse. Once again, no one else was available, so I had to call Alborz again. I was skeptical after last time, but thought maybe it was possibly an accident... This time, I was on high alert and watched him closely. He fiddled around and had me go check the thermostat downstairs while he "worked on the unit." Reluctantly, I complied. Sure enough, when summer arrived, **the AC stopped working again**. **Proof of Sabotage:** After some investigation, I discovered the technician **deliberately disconnected a wire** in my unit, which is why the AC wasn't working. I have photographic proof showing the disconnected wire and the work area, demonstrating this malicious action. --- **Final Warning:** It's clear to me this company has a pattern of **sabotaging equipment to generate more business**. These aren't simple mistakes; they're calculated actions designed to mislead homeowners into believing their systems need more work or replacement than is necessary. If you're considering hiring them, think twice--you may end up paying more than you bargained for, both in money and frustration. read more

Alborz Corp - Sabotaged - turned the gas off. As a home owner could only tell by going to the roof and taking a panel off the unit. - Heating & Air Conditioning/HVAC Near Me - Boston, Massachusetts

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Uriel came the same day and fixed the heater sensor issue. He was friendly and knowledgeable. The heater seems good so far.

They scheduled my appointment quickly and restored my heat in no time! The technician was professional and very helpful. Everything went smoothly, the price was worth it, and compared to other companies, it was very reasonable. I plan to work with them again in the future. read more

Sam is an awesome plumber. He comes out as soon as he can. He's very knowledgeable and gets the job done. Very professional and highly recommend. read more

are you looking for a really good plumber? We had Sam a few times and he came right out even on a Saturday for me. I had no heat. He gets the job done. He's very professional and he's lovely if you need a great plumber, please call him. read more

Update: the owner called me and was able to come to a fair resolution regarding the labor billed. ---- My mini-split was not cooling on first heat wave on summer 2022. I called them and they came out in 3 days. They said the issue was a refrigerant leak, and that they would refill refrigerant now to get it cooling and provide me an estimate to find the leak. Other companies were charging lower rates but this company could come same week so I said OK. I received a bill for $400 of refrigerant for 5lbs and $500 for 3 hours of labor. However the technician was only at the property for 1 hour. My understanding was that the $175 service fee I already paid covered the first hour of labor but they said it only covered the first 30 minutes. They explained that they partially made a billing mistake and also billed me for all of the driver's time to drive to my location (which I understood was included in the service fee). My expectation was also that parts and materials would be billed at cost but this was not the case. For example a quick google search shows 10lbs of R410A refrigerant can be bought for $400 (probably even cheaper at wholesale rates) and they sold me 5lbs for $400. Of course I am unable to buy the refrigerant myself as it requires a license. They came out quickly and got my ac cooling again quickly but I left the review at 4 stars because have concerns about their billing and communication practices. read more

My AC broke and it was very hot out. For an extra emergency fee (understandable) they were able to send someone first thing on a Sunday morning. The technician had to replace the pump and then he checked the system. I was very grateful for the quick response time and efficiency. I didn't give 5 stars because they did make a couple of errors with my bill and charged me twice for the emergency/diagnosis fee. Also, they didn't add the numbers correctly and threw in an extra $10. This is not a lot of money, but this kind of error shouldn't happen. Also, while the worker was here for 90min they also charged me for the time that he commuted to bring it up to 2 hrs. They corrected the extra charge for the emergency/diagnosis fee, but I don't think this mistake was very professional and I am glad I caught it. Just a lot of mistakes and hidden fees that people should be aware of when making an appointment and should be checked for in the invoice. read more

I hire this company a few years ago to reroute the output tube from my HVAC unit to the kitchen sink. He had to drill some holes in the back of some of my kitchen cabinets in order to get the tube to the sink. While moving my stove he noticed there was a small space between electric cable and the wall. I mentioned I was having mice problems so he was nice enough to use some silicone foam to seal up the small openings. The water being discharged from the HVAC unit flows to the kitchen sink pipe as it should and I no longer had a mice problem after that. read more

Absolutely great!! Their communication is fantastic and they really tried to get around to us earlier than anticipated (which they did). They fixed the issues in a day and I loved that! Sam came to see us first and then Harold came back later in the day to fix the final bit they needed a part for. Their efficiency was thoroughly appreciated and their pricing is very competitive. I've already requested our 6-month check-up appointment with them. read more

When oil company wasted my time and incorrectly installed a part and told me we would have to wait another two weeks for repair, I called Alborz. Next morning they took care of everything. Very quick to diagnose and fast to repair. Highly recommend read more

These guys are really nice and knowledgeable. I texted (thank you for communicating in a way that I had to) and got a response really quickly. They ended up coming really quickly to service my boilers and some radiators and I felt really good about the price. I think I spoke to Sam who was really friendly and smart as he explained everything that they were doing or had to do. I hope I can use them again in the Future.. read more

These guys are awesome. Called them because my HVAC wasn't working and they came by the next day to diagnose the issue. The motor needed to replaced and they went out of their way to replace it on the weekend as it was going to be 90°F. Highly recommend to anyone looking for a reliable and affordable team for HVAC needs! read more

5 start plus is my rating: responsive, hard working, superb quality, clean! I know this company for some time, we started with replacing an old AC to new one, all work was done super fast mid summer, 95F, no issues so far with AC! This winter our water tank leaked. Alborz was the only company who were able to figure out how to fix our system fast and give us heat. We were opportunistic and asked them to install electric water heater. They did such an amazing job, we are really happy and finally are taking a shower! read more

This company 100% deserves their excellent Yelp rating! I reached out to several highly-rated companies for my AC repair need. Alborz was not only the first to reply, they were the only ones who were willing to repair a ductless system that they hadn't installed themselves. What impressed me the most: -- Great communications and office support from Jamie; -- Sam (owner) and Jamie were very accommodating to my questions and concerns; -- They were able to provide same-day non-emergency service, though a little luck was involved here because they had a crew already in my area; -- The team of Antonio and Deward was hardworking, respectful, efficient, and thorough. Antonio did not get frustrated when I was unable to clear away a heavy piece of furniture, and he did an amazing job working in a tight space. Their pricing was reasonable, and this company takes pride in its excellent reputation. I highly recommend trying Alborz first among the other highly-rated HVAC companies on this site. read more

We had a pump failure and Alborz came within 24 hours to replace it. He also came back to install a special tray and multiple sensors to detect future failures. Great professional service along with quick responsiveness. Thank you! read more

Our baseboard hot water heat was not working after the coldest day of the year (so far). I saw the great reviews on Yelp & reached out. They lived up the hype. Sam & Francisco were here by noon & had replaced our failed circulator pump within an hour. Jamie coordinated everything from the timing to the billing through text, which was great. She gave us 10 minutes before they arrived & was accurate with the timing. Sam & Francisco answered all our questions (how to tell when the circulator pump fails, other issues they fixed during the 1 hour included adjusting the baseboards & fixing the loose aquastat). I def found my HVAC company from here on out. They were here within hours, had me fixed even faster & were very fair on the price. Thanks!! read more

I have been using Alborz for the past couple of years for the heating in my home. They are a great company from top to bottom. They are extremely responsive and prompt with their scheduling. While their guys in the field are courteous, respectful and reliable. I have used them for regular boiler servicing. But most recently, I had them change the heating set up (adding thermostats and zones) in my unit and i couldn't be happier with how it has worked out. I would recommend them to anyone looking for a reliable company to look after their home heating/cooling. read more

Needed someone ASAP to come to my property to fix a tenants boiler. I called late last night, I'd say around 930. I got a return call at midnight. After some conversation he said he'd message me in the morning. He came out that day and changed a part that malfunctioned in like 20 minutes! Fair pricing and fair pricing quote to change our boilers. It's so hard to find someone last minute for something you need and Sam responsed so quickly. I will definitely keep his info for future needs. read more

One of my AC zones stopped working during a heat wave and Alborz was quick to respond and good communication. Workers were pleasant and efficient and definitely not trying to pad the bill (paying hourly rate). There was a small hiccup in the repair and they came back almost immediately to remedy it. Owner is reachable by cell and trying to earn an honest living by working hard. Only weird thing is they invoice you so you don't know final bill for a day or two (you can guess labor unknown is parts cost). Also had to prepay the diagnostic fee but the workers showed up (10 mins early!) so don't mind doing that. read more

I called Sam the day my water heater stopped working. He was very responsive and provided me with a quote within an hour. He sent his crew out and got the water heater replaced the next day. Well priced, easy to work with, efficient, careful and professional. Highly recommended. read more

They have serviced boilers and water heaters for my rental properties. I had issues with a gas boiler once and with my tankless Navien water heater twice! Not many people know about Navien tankless water heaters as they are modern and very complex but they managed to fix the problem both times for a fair and reasonable price. I strongly recommend them. read more

Sam and his team was super responsive and extremely professional. I contacted them on a Saturday and they responded right away. They came in one of the coldest days of the winter. I'm very happy and appreciative with their service! read more

Let me tell you something--these guys are the REAL DEAL. Professional, prompt, polite, timely...oh and they know exactly what they are doing. Story: Heat goes out on Thanksgiving, of all days. They show up the morning after thanksgiving, fix the heater (had to replace multiple parts) perfectly. A month later, the heat goes out again. A quick text and they are at the place in a matter of hours. This time, it was entirely our fault--we let the oil tank run low and little did we know there was air in the tank. Well, this is something the oil company couldn't help us with but Sam from Alborz SAVED THE DAY. He knew exactly what to do, assessed the situation, removed the air from the tank, and got us going yet again. I've spoken with Sam on the phone. He, and the rest of the Alborz team, are true professionals. I will use no one else in Boston for heat/AC repair from now on. A+++ service. Thank you! read more

Sam is fabulous. Alborz is the only HVAC and plumbing company you will ever need in Somerville, MA (or other Boston jurisdictions). I trust them completely. As a first time customer, they responded to an emergency leak (over Xmas week) within hours and were able to provide a short-term and then a long term solution. When the hot water recently stopped working (and the water turned yellow), Sam immediately diagnosed the problem and replaced the water heater promptly and reasonably. His technicians flushed out all the pipes, sent videos of the work and was very reassuring that everything would work. No problems at all. Sam's team also fixed a water pressure problem, replaced a faulty showerhead and sent videos of the work--showing all the settings on the showerhead and full water pressure for the first time since we moved to the condo! I highly recommend Sam and his staff for any HVAC or plumbing needs. In addition to being expert and responsive to our needs, Sam is hardworking, sees the big picture and is very personable. It's a rare treat to be able to communicate directly with the owner. read more

I had difficulty with my AC unit not venting out cold air and whistling. When they arrived, they were friendly and said that there was low coolant in the system. After they refilled the coolant, they claimed the issue had been fixed. However, it was obvious that the AC was still not venting cold air and nothing had changed. I put my hand up to the vent and it was clear that it was not flowing properly. The technician claimed that it would be resolved within a half hour, and unfortunately I said okay and they left. Nothing changed after a half hour. After paying the bill, I reached back out to them and said that the issue was not resolved. They claimed that they would ask the technician and then never responded. After a few more days without AC, I discovered that the vent dampener was damaged and was the part that needed to be replaced - nothing about the coolant. Since Alborz corp ignored my concerns that cold air was not flowing and left the job despite me saying that there was still a problem, I do not recommend them. read more

I cannot say enough good things / rave about this company as much as they deserve. They are absolutely outstanding in every way possible. Incredibly helpful from the first call through the job and completion. VERY responsive. VERY knowledgeable. VERY helpful, considerate, and understanding. You will never regret hiring them. read more

Responsive, timely, professional, fair. Will recommend and use again if needed. Here is the full story: I had a problem with forced air gas heater not working. Turned out to be a motor. Called Sam and left a voicemail. He call me back within 2-3 hours. For reference, none of the other two shops I left messages with returned my calls. Sam was able to swing by the house that afternoon, it was after 5pm and he just made it clear that this is considered overtime but I was OK since I needed the heat back on asap. Sam ordered the part and was supposed to have and fix the problem the next day. Called me the next day that the part will take one more day. I insistent that we really need to fix the issue since we were headed towards a couple of 30'F night. He called me back in a couple of hours to tell me he had found the part and can fix that day. Job done! read more

I scheduled an appointment to receive a quote to install mini splits this past spring and no one showed up twice. On the third try, Sam was so late that I reached back out to the office to ask him not to come. He finally showed up as I was talking to the receptionist. While performing the walkthrough of my place, he continually asked me questions about what other contractors told me and disagreed with their assessments, but he did not provide his own opinion even when pressed. He left saying he would email me a quote which I never received which is fine since I doubt I would have gone with them anyways given this experience. read more

Please be aware that they will try to charge a diagnostic fee in advance before even looking your problem I am not ready to pay anybody in advance I know two companies that I paid diagnostic fee then they told me later that they are not certified ( navien certification) to work on my issue and they refused to reimbursed me because they spent couple hours working on my heating system but they couldn't make it work. Be aware read more

We were desperate because our daughter's central A/C broke in her new condo, it's so hot in August and she has a medical condition that makes heat very dangerous for her. We found Alborz Corp here on Yelp and were very impressed with their excellent reviews so gave them a call. They were fully booked but moved things around to fit us in and were out to service her A/C within an hour. Sam, the owner, came with his assistant and they could not have been nicer. Sam was very honest and you could tell he took great pride in his work. He fixed the AC right away, installed a new, better thermostat that my daughter can control from her phone, installed an additional air conditioner in my daughters bedroom just in case there's ever a problem again, changed the filter and got her a/c back and running in no time. We are so thankful to them for coming out to help on such short notice. If you have any A/C problems, do not hesitate to give them a call. We highly recommend them; you will not be disappointed! read more

In late winter 2020 and autumn 2021 my heat would start turning off and not turn back on right away even though i was calling for heat. My usual plumber/heating person couldn't help. Alborz came in and fixed it and it's been working well ever since, They're expensive, but so far they've been worth it. read more

My old 2005 furnace broke down overnight, Sam responded to my quote request within minutes at 7:30am, was here at my house by 9am. An hour later, he had diagnosed the problem, found the replacement part in his truck, fixed the issue, vacuumed and cleaned out my unit and filter, and now my furnace is humming again. Price was reasonable, Sam was lovely and straightforward, and I appreciated his responsible questions about the health of the household before stopping by, given that we are in the middle of the COVID-19 pandemic. He wore a mask and gloves during work and offered to take off his shoes in the house, which was much appreciated. Will definitely work with Sam again when the furnace and A/C units need replacing! read more

Knowledgeable, honest and affordable. I was looking to install a gas tankless water heater. Sadegh came by and gave me an assessment on how, where, and the cost of installation. He also told me my current unit was efficient and working well enough that I should wait a little longer until replacing it. He's very honest and knowledgeable which is a tough combination to find in any profession. read more

Our A/C was damaged by construction workers, on a Friday afternoon, just before they finished work at the building. They knew what happened, but never told anything and left us with no working A/C in the middle of a heat wave (90+). Saturday morning, after a lot of unanswered calls, voicemails or "don't have time", we only found one single guy that agreed to come. Which he did, the next day (Sunday morning), but left after 15 minutes because it seemed like something he couldn't figure out without talking to the A/C manufacturer. And gone he was to this day... Alborz was the first company that followed up to our messages, although next day - on a Sunday. We were lucky enough to have a next day morning appointment. The tech came on time, was very polite, and it only took him 5 minutes to find the issue: 2 holes in the pipe - freon leaks. 2.5 hours later our A/C was working again. My feedback - The lady that called us to schedule was very nice. The specialist who did the job was very polite, knowledgeable and worked efficiently, he explained and showed us everything we wanted to know. Highly recommended. read more

Sam did another great job and saved the day again for me and my kids. He is fast, reliable, a fair price, a nice guy, and he does a great job because most importantly he fixed the problem. He could tell within five seconds of going into the basement that the problem was that the pump was not working properly and not circulating the hot water into the upstairs. He did a great job explaining everything and was great to work with. read more

I ran into wiring issues when trying to install a smart thermostat on a Friday night, and ended up without heat. I put in a Yelp inquiry, and Sam responded within a few minutes. He showed up first thing the next morning and got my heat going again, and explained what would need to be done to allow me to connect my smart thermostat. He wore a mask the entire time, and was incredibly helpful and personable. I highly recommend him!! read more

My AC broke on a Saturday during a heatwave, and my usual contractor had no slot available for weeks (and was charging an exorbitant amount for an after-hours visit if I needed something faster). I found Alborz on Yelp, and I'm glad I did. Sam answered the phone quickly, and I was able to set up a same-day appointment. He came right on time, and found the issue (a blown compressor) immediately. Sam even ended up having the correct replacement part in his truck, and in less than 30 minutes my AC unit was back on! His rates were also extremely reasonable, all-in it was less than my former contractor was charging just to show up. I'll definitely use Alborz again and highly recommend read more

Sam has been out to our place a few times for heating and AC repairs and has always been great. We live in a part of the city where parking is next to impossible and it's often hard to even find repair people who will even come out there so finding Sam was a game changer. He's reliable, easy to work with and honest. He'll break down his charges for you and he'll tell it to you straight about what the issue is and how he thinks it should be fixed. We will continue to call on Sam in the future and highly recommend him! read more

I was having problems with my gas furnace all winter. Alborz was my 3 rd try with a HVAC company. The first 2 replaced electronic boards, but the problems were still present. I reached out on a thursday to Alborz and Sammy showed up the next day. He found the problem and gave me a estimate and was very confident in his diagnosis. The following week he returned with the parts ordered and installed in a neat and efficient way. The heat is now working properly on all 3 Floors. Sammy is the man!! The only HVAC company i will call or recommend. read more

I use Alborz for my steam heat and hot water. The response time is fast, service was done quickly and with great quality. I felt good about the pricing. On top of all of that the business owner is very friendly, and happy to explain exactly what the problem is and what they are doing to fix it. Would highly recommend to anyone. read more