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    Alchemy Wellness Centre

    4.0 (1 review)
    Closed 6:30 am - 9:30 pm

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    13 years ago

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    Club16 Trevor Linden Fitness - Love our front desk staff Hailey!

    Club16 Trevor Linden Fitness

    2.2(52 reviews)
    3.0 kmCentral Lonsdale

    I visit in the mornings. The staff & manager are amazing! The best!…read moreUnfortunately the infrared technology isn't available at this location. I feel this would be a valuable asset. TV's on equipment require maintenance (most don't work).

    On March 14, 2026, my wife and I, long-time members of Club 16 Trevor Linden Fitness since 2011 at…read morethe Coquitlam and North Burnaby locations, visited the North Vancouver branch on Lonsdale Street with a friend whose dog had passed away the night before. We thought a workout might help lift his spirits. Our memberships are on bi-weekly authorized payments from my MasterCard, which have been active for many years without issue. When we arrived at approximately 10:15 AM on the second floor, a staff member named Amir informed my wife that she could not enter because her membership had not been paid. I explained that both memberships are linked to my authorized credit card payments and have been for years. Amir then stated that there was a $21 late payment fee and that he could not do anything about it. Unfortunately, his approach was abrupt and lacked basic customer service. He did not offer any assistance or attempt to clarify the situation. As a result, the three of us were left standing at the entrance feeling embarrassed and humiliated in front of other members, and we decided to leave. I immediately contacted our home branch in North Burnaby. They confirmed that there was no issue with my account or payment method, and they also sent me a confirmation email verifying this. I then returned to the North Vancouver location to speak with the assistant manager, Sara. She was very understanding, took the matter seriously, and apologized for the incident. I sincerely appreciate her professionalism and her efforts to help address the situation. However, the experience itself was very disappointing. My wife and I, who hold Elite memberships, felt humiliated in front of others. As a medical professional, and with my wife holding a PhD, we expect to be treated with basic respect and professionalism. This was particularly upsetting given that our friend was already emotionally distressed after losing his dog. Our friend later told us that he will not return to this location, and my wife and I will also avoid the North Vancouver branch in the future. No matter how good the equipment or location is, customer service remains the most important aspect of any business. At our regular branch, the wall displays the message "No criticism, no judgment." Unfortunately, in this situation we felt judged and dismissed due to what ultimately appeared to be an internal system error. There is also a photo of Trevor Linden on the wall with promises to members, yet the experience we had did not reflect those values. I would strongly recommend additional customer service training for staff to ensure that situations like this are handled more professionally and respectfully in the future. Once again, I would like to thank Sara for her kind explanation and apology.

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    Club16 Trevor Linden Fitness - This gal has lost sooo much weight since we first met omg!

    This gal has lost sooo much weight since we first met omg!

    Club16 Trevor Linden Fitness - Some of my faves

    Some of my faves

    Club16 Trevor Linden Fitness - Fun day at the track with my daughter and a gf I met through Club 16!

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    Fun day at the track with my daughter and a gf I met through Club 16!

    CrossFit Lions - East

    CrossFit Lions - East

    4.5(12 reviews)
    0.1 km

    The Maker's Body CrossFit is more than just a place to workout. This gym feels like a club, like a…read morecommunity. The coaches are amazing and get to know the members on a personal level and they know how to encourage and motivate in the workouts. The other members are so much fun and it feels like we are all working together to real our own goals but doing it together. The workouts are always challenging and I love how good it feels when I get through a WOD. I feel stronger and more energetic and it carries on to my day to day. The fees are very competitive for the quality that your get. I can't promote this place enough. It really is a very special gym. Check it out and experience what I am saying for yourself!

    I wish there was a 10 star option :)…read more I have been to 3 different boot camps over the years and The Maker's Body is by far my favourite. Every class gives you a full body workout that pushes you to your OWN limits, concentrating on every area of your body. I found in the past that boot camps concentrate on one specific area, anyone that's done lunges and squats knows there a limit and in past boot camps I have not been able to walk let alone work out for a few days after. That is NOT the way to do it. I leave Tyron's class feeling worked, sore but manageable and definitely ready for the next class. I lost 5 pounds in my first two weeks and am starting on my 2nd month of boot camp today. He offers great incentives to bring friends and family and major discounts for signing someone you know up. It's worth every penny :)

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    CrossFit Lions - East
    CrossFit Lions - East
    CrossFit Lions - East

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    Alchemy Wellness Centre - fitness - Updated June 2026

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