This is a great hospital, they have saved my husband on 3 urgent occasions. He has a bad heart…read more Last time he was airlifted to Midland due to an aneurysm and he could not have been in better hands at any place else. All staff were attentive and supportive. Thank you so much ER dept.

It's been multiple bad experiences. No follow up after after hours line call, poor treatment of a…read morephysical therapy condition- therapist hurt me to get numbers, and a member of extended family was injured during treatment, black bruises on her leg.

This is the second time I went to the walk in clinic. The first time I went for myself and today I…read moresuggested it to my friend. Both experiences were great. From the receptionist to the person that took the vitals to the Dr. everyone one of them were friendly, knowledgeable and professional. I really like this walk in clinic and it is a great substitute for my family doctor out on a medical leave and another Dr was on vacation! I feel this place is a "hidden gem".

I have never had a problem with the staff. Friendly staff and wait times are short. Ive had bad…read morepain for years and they are doing a lot to help me and I appreciate it.

The pharmacy technicians at certain properties still medication out of the pharmacy in multiple…read moredifferent people's names often these medications are narcotics or controlled substances

That rating could get better if I am ever seen. I have been in the ER lobby over 8 hours and still…read morewaiting in pain....

This is my second visit to this hospital. I have had exceptional care here. The staff is absolutely…read morewonderful. They were friendly, respectful, and very good at their job. Several people stood out for their good service. Emily who transferred me in a wheelchair to my stress test. Stephanie and Katrina nurses on the third floor. The lady that did my echocardiogram. Excellent. They made me feel comfortable and very sweet. And they did their job well. Thank you to all of them. And to all of the ER staff.

I visited the urgent care clinic that is triaged through the ER. I had a minor health issue that…read morerequired a prescription antibiotic. I was promptly seen and diagnosed. The staff here were all very friendly and helpful. I felt prioritized and very well taken care of. I would highly recommend this facility. The pharmacy onsite is also great and efficient.

Did not treat my brother well, excused him of over taking drugs when not true. Ended up having to…read morego to Petosky for the correct treatment

Last November 2025 I went in for CT of pelvis. The report mentioned a bowl. The report didn't…read moremention anything about the sacrum or Tarlov Cyst and the report said my body absorbed my Coyxx. What a imcompatant reading. My Coyxx was surgical removed. The report did not say anything about the sharp edge on the sacrum from where the Coyxx broke off and seperated and it was slowly carving its way out of my body everything I squatted. Nothing was mentioned about S-1 bone on bone to L-5. But let's focus on the stool that seems to be entertaining. This May 2026 I had to call 911 because my spine went completely paralyzed and I fell straight back and bashed my head onto a wood wall. My extremely fragile Lumbar thats failing was hit by several hard objects. No one seemed to be listening to me. A young man in the ambulance ride told me all people my age have back pain and fall. Im 63 and suffering from a butchered lumbar surgery at L-3,4,5 & S-1 and without any cages for support by a different hospital in 2024. No one checked my pupils for a concussion or checked my head for bleeding. They did a complete CT of my body and said nothing broken and sent me to the lobby to find a ride home. No one addressed the main reason I went there. Completely paralyzed while being conscious. Nothing in the CT said anything about my entire lumbar and entire cervical failed fusions are retrolisthesis and anterolisthesis which is deadly. No one mentioned the root of the problem with the two bone spurs on the posterior side of C-6,7 that are pushing into the dural part of the spine. The next day I had another paralyzed attack and this time I immediately got on my hands and knees to lay down so I dont cause more pernament injuries. I already have Cauda Equina Syndrome which is considered emergency surgery that no one wants to help me in Michigan. Having both multi levels of retrolisthesis and anterolisthesis at both fusions and neither fusions have bridged on the side. It's going to be a very painful death before I go completely paralyzed and I also suffer from cervical vertigo and there are two different kinds of vertigo. Mine happens when i turn my head to the left. Since both fusions are turning sideways at different directions at each end is beyond painful with horrible symptoms. This is the same hospital that misdiagnosed me in 2013 for no cord compression. I had 45% cervical cord compression with cervical mylothopy. 2 bone spurs and 2 disc inside of my spinal column. With this said, the hospital hasn't changed since 2000, it just has a new name tag.

Worst ER experience ever. 5 hours and were still not done. Doctor is a DO and not a MD. He has…read morethe worst bedside manner I've ever seen. A simple xray takes well over an hour to be read. They just leave you in a room to wait, and wait, and wait. Drive up to Alpena. You'll be glad you did... and you'll be out much faster, even with the drive. We will NEVER, EVER, come here again.

Very nice place. You sign in give them all your information and no long waits in the room. You are…read moreseen very quickly and excellent customer care. I highly recommend this clinic for anyone.

I wasn't feeling well and could not find anyone to see in my area while staying in West Branch. A…read morefriend suggested East Bay Medical Center. I got in the same day and saw nurse practitioner Suzanne Blanchard. She was a god send, providing the advice and medication that I needed. She was very professional, a good listener and clearly understood what the next step was. No appointments are necessary on Fridays.