I stopped by this location and the employees were really friendly and helpful. I was looking for a…read morehigh heel and they helped us find the right size. The service was quick and the store was really clean. The value was really good too compared to other stores.

Excellent service! The shoes and their quality are definitely hit or miss but the staff is usually…read moreexcellent and always willing to help and excited about the shoes! Genuine service.

Great selection of boots , shoes for men and women. I went…read moreshopping with my elderly mother looking for slippers for her . She was pleased and excited to find to right pair that fit her well. Her concern to the helpful staff is that she wanted an extended week return policy in case the customer fitted orthotics she ordered would not fit her slippers . The staff member Toni extended the return date by a week making my mom a happy and satisfied customer. Thank you Walking On A Cloud and thank you Toni .

Cloverdale Mall has a fairly large Walking on a Cloud location.There was also parking versus some…read moreother places that can be a nightmare.Over the holidays, it's difficult on retail staff because people can be in such a rush.I wasn't rushed,and wanted to buy,and yet the sales staff literally were restricted from selling during my visit given their explanations due to company restrictions. I am also writing a review because I've now read the "about us" for Walking on a Cloud.It seems like the location I visited is owned by the same family.They don't appear to have franchises. Confusing because the website has sale items,and the store also did,BUT the online offers aren't available in the latter, reason one for the low rating.NOTHING was flagged as online only. Low rating reason two,slightly below shoulder blond lady who was rude when asked a question as her customer tried out their shoes by walking the store.While her colleague was off finding shoes,was it such an imposition to respond to a question from another customer? The lady serving me,dirty blond,mid shoulder hair[?},glasses[?] was so nice,didn't notice her name tag if she wore one to mention by name.It is her service that would raise the rating another 3 stars.

I was at your Aldo store today and Grace and Kal were absolutely wonderful in helping me find the…read moremost perfect winter boots. What a lovely engaging experience on a cold Toronto winter day. Thank you so much!

As a customer walking in, it appears to me that you don't get noticed by employees working there…read moreuntil you appear to actually be making a purchase. Found that to be somewhat rude, but it was consistant with all. The guy that appeared most helpful was the one bringing sizes out from the stock room. Glad this isn't my home location and I was just passing by. Made my purchase and considered it wad the shoes I was buying into and not customer service.

Absolutely no flexibility in items returned, never have my shoe size, limited selection, and very…read moreover priced for what you get - if I wanted to shop at a shoe store that doesn't have my size I mind as well go to Winners - I don't understand how size 13 is readily available everywhere else BUT here. Very disappointing for a shoe store Have to hunt down sales associates only to be told many shoes they don't carry size 13

I shop here regularly and always have a good experience. I bought three pairs of shoes a couple…read moremonths ago (I was ahead of the curve to pick up winter boots) and I tried one pair on a couple nights ago and they were way to tight after having walked all day. I called the store, they remembered me, and said I could exchange them. I arrived, showed her the receipt and they examined the shoes. The associates could tell I had not worn them so they were very willing to order the bigger size in for me to make an exchange. They took back the shoes and I'm set to go back later this week to pick them up. I highly recommend this location! They provide excellent customer service, a positive attitude and wonderful products. I'll definitely keep coming back.

Honestly, this was one of the worst shopping experiences of my entire life. The employees were…read moreextremely rude and treated me horribly. They made snarky comments about how I didn't need a new coat and much more. When I returned with a bunch of friends, since I now had a huge store credit, the sales associate wouldn't even pull a coat for me to try on since he said, "I tried it on the day before". I then told him that I wanted to try it on for my friends so I could get their opinion on the coat. The sales associate then walked away. Talk about rude! I just spent over $1000 in their store and they just walk away?? Are you kidding me?? Luckily I had three amazing friends with me who helped me pull and try on as many coats as possible to find one that would be a decent fit for the cold winter months ahead. This store would not give me a refund. Any other store would have given me a refund or purchased the coat I wanted in the bigger size. I couldn't believe the snarky comments coming out of the employees mouths. My friends were flabbergasted at the attitude the employees were spitting out at us. I will NEVER SHOP HERE AGAIN!!!! I rather go to a store like Holt Renfrew or Mendocino where they do what needs to be done to make the customer happy. Holt Renfrew will fix products that need mending and their customer service is way better. Mendocino would have ordered me the coat in the larger size in a heartbeat. This store was so nice to me when I spent over $1000 here but as soon as I wanted to make an exchange or get a refund they couldn't care less. I DO NOT RECOMMEND THIS STORE AT ALL!!! I will NEVER SHOP HERE AGAIN!!! I learnt my lesson about buying a big ticket item at a mom and pop shop. I will never make this mistake again. It's a shame because I'm sure there are great mom and pop shops where they care about their customers but this store DOES NOT CARE about anyone except their check book.

It is cold AF out and it makes you wonder how anyone living farther north than you are capable of…read moreventuring out of their pillow & blanket forts. The Japanese ladies helping us downstairs in the CG vault are super patient, knowledgeable about CG offerings, and provided suggestions for jackets in the right TEI rating for DC winters. Even though I didn't end up buying mine from Due West since we were in a different part of town prior to leaving Toronto, their suggestions helped me narrow down the jacket I eventually bought and love in this weather. They also offer Fusion Fit for petites that we didn't find calling around other CG resellers like Holt Renfrew. The wide-selection and availability in sizes definitely makes this a good spot to get a good dose of goosey warmth.

Excellent quality in clothing and shoes. I buy most of my casual clothes and shoes from J&M…read more However, the new "under collar button" on the casual shirts is the worst invention ever. Impossible to button these! Please go back to the small stays in the collar.

I had just gotten my hands on a freshly tailored suit jacket, and I was on the hunt for stellar…read morepair of shoes to match. So I made my way to the Eaton Center, glanced at a couple storefronts, and settled on Johnston & Murphy. J&M is an American footwear and clothing company. Think dress shoes, dress shirts, ladies shoes, shirts, and accessories. This location isn't terribly large, but they do have a modest selection, (especially of shoes), that gave me some variety in my search. When I walked into the store, the salesman approached me noticing that I was attempting to match my suit jacket to appropriate shoes. We proceeded to walk through a number of different options and chose a number to try. J&M service has the nice touch of having their salespeople hands-on fit you with the shoes when trying them on. Though to be honest, even though I appreciated this, I eventually asked to just try them on myself. Too much good treatment and my bougie meter would explode. I quite like the style of their shoes in general, and even better, most of them are surprisingly comfortable. At the time, they had a sale going on, which made their shoes even more accessible, but even without the sale, I must say that J&M's value to price point ratio is pretty high. Take walk to most of the surrounding stores and you'll be hard pressed to find shoes of the same style & quality at the same price. If my job necessitated more business casual or formal wear, I would certainly make a couple more purchases at J&M. Come for the clothing, appreciate the service, take advantage of the price.

Very bad service! The salespeople at this location are rude and unhelpful. You have to wait in this…read morelong line for the cashier just to get a size and line up again in the same line if you want to checkout. Meanwhile, there were at least two salespeople walking around the store yelling at people to line up at checkout, as they're unable to get a size for you. Also, this one salesperson accused me of putting the shoes everywhere and even had the nerve to tell me to push the shoes back on the shelf myself. Kind of shocking - I had to inform her the other shoes on the floor were not mine and the other customers were trying them on instead. Even if they were mine, that's not my job to do as I don't work here. Gave up and didn't end up making a purchase.

I love SoftMoc. My closest location is this one at Markville Shopping Centre…read more For a while, I have been eyeing a pair of burgundy Vans. They were on sale at long last. I seized the moment and bought them online. What I do these days is have my order sent to this store. When my order is ready, I drop by the store and pick it up. I have been doing this for a number of years. Sure enough, my pair of sneakers were available for pickup the night before I was heading off to Montreal. I drove from work over to this store. I provided my name to an associate and waited by the front counter. Moments later, I got question to confirm my last name. Apparently, there was another order where our last names different by a letter. Anyway, I got my shoes and was excited. The woman asked whether I wanted to try them on. I have owned a pair of Vans in the past, so I was okay taking a pass. When you do pick up your order, you need to sign for it. I did that and brought them home. I tried them on. As expected, they fit like a glove and were comfortable. I love the colour and how lightweight they are. Staff here have always been friendly. They are competent. All is well. (270)

Pretty much buy most of my kicks from footlocker, but if I can't find my size I'll generally go…read moredownstairs to foot action. The customer service is generally pretty friendly, when I was buying this pair of shoes the sales associate was very very helpful and patient. I tried on both the kids and the women's and he offered up his opinion to help me make a decision between the suede and leather. I ended up picking the suede ones.

Always very clean. Staff is very friendly and always quick to help. Great service here. It also…read morehave a hoops connected to it which has very nice things in it. As for kids sizes they don't sell here, there is a separate footlocker for kids across from it. Very useful tactic to keep the store from getting packed like at other locations.