My daughter is turning 18 this year and dreads having to leave Dr Bains. She keeps reminding me "I…read morecan see her for a few more years!" Dr Bains has been with my kids since the day they were born. Both my daughters adore her. She is a very thorough doctor that doesn't take chances with the kids. She never speaks to them like are not intelligent people who contribute to their own health and takes seriously any issue they bring up. She is also very honest when we ask about something that is not her specialty and will tell us where her limitations are. Not only does she take physical health seriously she never dismisses anything my kids talk about when it comes to their mental health. She has always been there for us, even through some rough times. She is caring and always available. She has seen us though yearly wellness check ups, depression, broken bones, rashes of all kinds, chicken pox (yes we vaccinated.. got it anyway), even a rare bacterial infections... she is simply wonderful. There are not a lot of people out there I so completely trust with my children.

From the owner: Dr. Bains is a licensed pediatrician with an office on the Lowell Hospital's main campus. She has…read morebeen practicing medicine for over 30 years and has cared for children in the community throughout her career. The office is welcoming and the staff is friendly

Our family loves this pediatricians office. Dr Mills is kind, caring and the kids love her! From…read morethe front desk to the nurses you're well taken care of here.

Dr. Das has seen our kids for many years. She is informative, caring and attentive to not only the…read moreparents, but listens to my kids too. The office staff is nice, and polite. We love being apart of this practice.

I am really giving zero stars. My first child had eczema, not severe. Dr. Shailesh Shah of Dracut…read morePediatrics in Dracut, MA gave me a prescription strength cream for eczema. I was surprised at that, but I was a new mom and trying to follow doctors' orders. My mother did her research and discovered that the cream could cause cancer. I did not feel comfortable using this drug on my newborn. When I called to inform him I would not be using the cream he replied, "Too much of anything isn't good." That was strike one for me. He was not gentle while handling my girl. So much so that she became afraid of doctors. That was strike two. Lastly, she had come down with a case of diarrhea for over 5 days. He told me it was Rotavirus. I didn't know this at the time, but my daughter was already vaccinated for Rotavirus, as most children are. A doctor should be aware of this. Another day went by, I called his office. She still has diarrhea. He told me my house needed to be cleaned top to bottom, strongly blaming me for not keeping a clean house. I called the office and told the receptionist I was picking up my daughter's file. She quickly put it together that day, no questions asked. Probably because it was done before. I switched to Chelmsford pediatrics at Dr. Gilchriest and Dr. Sevigny's office. Dr. Gilchriest Sr. told me to sit down and said, "Rotavirus should only last for 5 days. Your daughter has had diarrhea for 30. I don't know what this is. I'm sending her to Children's Floating Hospital today." Needless to say, I was scared out of my mind for my child's life. I went to Children's Floating Hospital and informed them all of the troubles Dr. Shah gave me at Dracut Pediatrics and my baby girls' condition. They didn't know what it was either and had to run several tests. They found that she tested positive for C. Diff. It causes severe inflammation of the colon and can be fatal. It can be caused by the overuse of antibiotics and by contact with fecal matter. She also had a bowel blockage. Needless to say, the C. Diff. and the bowel blockage could have been fatal. Children's Floating Hospital gave my daughter the correct treatment and she recovered with flying colors. I don't know what I would have done if my daughter had been physically damaged or worse. I probably would have not been able to be held responsible for my reaction. A friend of mine also took her daughter to Dr. Shah. He diagnosed her 3-year-old with asthma. Her daughter developed a cold and was having trouble breathing one night. She called in the middle of the night to tell Dr. Shah that her daughter was having trouble breathing. When he was on the phone with her, he said, "I can hear her, it sounds like she just needs to cough up some phlegm." Then her daughter turned blue, and Dr. Shah replied with the same answer. She hung up the phone, took her daughter to the emergency room, and her daughter was diagnosed with pneumonia. Not asthma. I have spoken to other moms in Dracut who told me that he has diagnosed their children with Asthma and prescribed them inhalers. In the end, a mother's instinct is paramount over anyone else's recommendations, professional or not. I got my daughter out of a dangerous situation... I am writing this to educate and, hopefully, keep other children safe.

I work in an office and the way that the front desk talks to people at Dracut Pediatrics is NASTY…read more They harass you and the attitude coming through the phone is unbearable. They called me a today about a bill that was overdue, I have tried to change my address there four different times and obviously they are not saving it on file there because I never received it in the mail. I tried changing the address on four different times with them on the phone twice, and two other times the appointments I have gone to! I'm sorry your incapable of saving information at a healthcare practice, maybe if you focused more on your work and not being upright horrible humans to people that call or come into the office you would see more then ten patients a day! I can not wait to pick up the records and NEVER return to this practice. It's absolute trash!

I have been a customer for 48 years. My insurance always provided me with good payments and made…read moreall my payments timely. The other night I received a nasty letter from the Billing Manager Judy - basically kicking us out of the practice for non payment on over charged three appointments - $820. The Billing Manager Judy hung up on me when the call got heated and stated she didn't have a boss and I couldn't talk to the owners. This please is a practice I would advise anyone in it to leave and anyone going to it - relook at other options as they will over charge you and dismiss you if you can't pay. Trust me not a nice place to deal with when your having financial holdback on your health plans with high deductibles - STAY AWAY! Apparently Judy owns the place too - she has another thing coming to her!

Very pleasant staff. The triage nurses are always willing to help. The office is centrally located…read morein Lowell. Easy to make appointments. The providers are exceptionally knowledgeable. I highly recommend this pediatric office.

Called on call for a uti. On call Peter said that I woke him up and deal with my uti at a walk in…read moreclinic. Did not know it was about him and his sleep? Maybe don't be on call. I had uti last week and suffering all night. Shame on him for being a doctor that doesn't want to be bothered. Sadly I been going here for 20 plus years. Sorry Peter for waking you up.

Sue Monroe, Nurse Practitioner, is the best! She is thorough, kind, helpful, and understanding. I…read moreliked her day one and still appreciate her today. I was referred to her from a friend. This friend is tough and she loves Sue which speaks volumes to me. I'm not sure if I have ever seen my Primary Care Physician, Tricia Scott. I usually just see Sue. The other nurses that come in before Sue to take the vitals are also wonderful, kind, and good at what they do. The comments being written about the front desk are very true! A lot of these girls are extraordinarily rude. There is one (whose name escapes me) that has been there for a couple of years who is very friendly and helpful, but I've really only met the one at this office. I've been going there for about seven years or so.

Whenever I've had to use this facility it's always been professional, courteous, efficient and…read morequick!! MUCH easier than the hospital for lab tests and the like. Highly recommend!

I went here for lab work and had a positive experience. The staff is skilled and very professional…read more I would go here again.