Horrible company and very disrespectful and very neglectful to their property and to their…read moretenants!!! DO NOT RENT FROM THIS COMPANY!!! Do your research and look at their reviews!!!

Been here since June and this has been by far the worst experience we have ever had with a property…read moremanagement company. Been dealing with no hot water for on and off four months and yet the issue is still not resolved. Property management just puts a quick fix to hold the issue over until it happens again. We now are going in three days with cold showers and water. When reaching out to JRK you get out to a voicemail and never responded to. Then you call again and they don't answer your call. No response from corporate. Trash area here is always a mess and full. Snow removal is a Joke, doorways and hydrants blocked. Cars blocked in by snow plowing. I wish we had learned from first time we started applying to live here and how unprofessional and unresponsive the property manager company is and was. DO NOT LIVE HERE! STAY AWAY. Not luxury living by any means especially for the amount you pay here. Very upsetting. 8/23/2021 New property manager is great. Corporate still sucks. They still remain unresponsive and just want to charge more money for everything. Nothing sent us is ever right or in accordance with Massachusetts law. They have violated so many since our moving in it's scary. Pool was open three days this summer but yet we still are paying for it as an amenity in our monthly rent. DO NOT RENT HERE! Can not wait to move!

I am torn because I enjoyed living here for the year that I did. My apartment was spacious,…read morebeautiful, and had some great amenities that I enjoyed having (large bathtub, fireplace, balcony) but a few things unfortunately soured the experience for me, near the end. 1. Maintenance leaves a lot to be desired. My air conditioning broke in June. I came home to my apartment being 88 degrees, and I had to turn my AC down to about 68 degrees to get it to work at all. I could barely feel any airflow from most of my vents, and it would take several hours to even get my apartment to a bearable temperature. Maintenance really barely did anything to try and fix it. First two times the on call maintenance tech came out, would complain about having to come out, scanned my vents with a temperature gun and told me it was fine. When I had him scan the wall, and it showed 12 degrees higher than the vent, he shrugged and said a specialist would be called out tomorrow. The specialist just ended up being the maintenance supervisor, he changed a capacitor and topped off my unit I suppose, and they called it fixed. Still wasn't fixed, but I didn't feel like dealing with maintenance anymore, and I had planned to move out. It is also frustrating that I had to keep the AC very low to have it work at all, and it caused my energy bill to be ridiculously expensive. 2. The dumpsters are crawling with rats. I was told several times by multiple people that they are working on it, but it never felt like it. When I'd stand on my balcony at night I would look over at the dumpster, and I'd see 5-7 rats running back and forth from the trees, pretty much anytime at night. When I went to throw my trash in the dumpster at night, after the bag hit the bottom multiple rats scurried out from the dumpster. Not a great experience, and you couldn't pay me to live in a first floor apartment here. Highlands at Dearborn does a lot of things right, the apartments are very nice, but sadly the two factors above make it really hard to recommend to anyone.

The apartments have mice in them. We had mice in our apartment for months and management refused to…read moreaddress the issue. Pursuant to tenant rights in MA we did not have to pay rent during this time yet we still did. We also continued to pay rent for the 6 months we had no hot water that was being refused to be treated by management as well. We went 3 months without a dishwasher and a broken wash machine for God knows how long. We have video proof of the mice that was let in by maintenance workers constantly leaving their work garage open. Our garage got flooded by an upstairs apartment and they never informed us even though it ruined tons of items. Then this disastrous place had the gall to place my final months rent, that I told them I would not pay due to the mouse issue not being fixed, in collections. Awful company, disgusting apartments, VERY UNPROFESSIONAL STAFF.

I know I might get ragged on for this review, but I'm going to say it anyway…read more For the price that you pay for a one bedroom, one bathroom apartment that barely has room for a couple to live together you'd think that they would pay a little more attention when you call for something to be fixed. The ceiling paint in our bathroom has been chipping since this past summer. I called and one of the maintenance guys showed up to check it out. He remarked "gee, that's bad" and then said how nice my couch was, how much had it cost, and where could he get one. Needless to say, the ceiling still hasn't been repaired. On a better note they have an exceptional recycling program here. It could just be that I'm used to Upstate New York's not being able to recycle as many things, but this has been by far the best experience I've had when needing to recycle things from my apartment. As for location, it's allows you to be pretty close to everything you could need. Shaw's is less than a 2 minute drive, the North Shore Mall is even closer than that, with Kappy's across it on Route 114. Their new laundry facilities and fitness center although clean overall, the machines in both areas are not kept very well. I understand that tenants can beat the crap out of things they didn't pay for, but there is also general maintenance that can be done on these items to maintain them for longer periods of time. Needless to say there has been more than one occasion where I've gone to put a load of laundry in the washing machine and decided to choose a different one because the container for bleach did not expel its contents into the previous wash that it was intended for.

Great administrative crew and maintenance. Been there about 6 Yrs now. Premises are always clean,…read moreif you have an issue you call the office and it is taken care of quickly.

Irmarie and the team do a wonderful job addressing our concerns. thank you for making this an…read moreenjoyable place to live. - Carol

Do not be fooled by the glowing reviews--most of them are completely fake. These people don't even…read morelive here. The reality of living at 14 North is a far cry from what management wants you to believe. What was once a decent place to live has gone downhill tremendously. So much so that residents now refer to it as "14 N. Projects"--and for good reason. The trash situation is out of control. The disposal area is constantly overflowing, reeking up the entire complex with the stench of rotting garbage. And that's if you can even get close to it without stepping in something nasty. Walking through the community has become a game of dodging dog feces, because management has done nothing to enforce pet waste cleanup. It's absolutely disgusting and completely unacceptable. Ever since Irmarie started working here, the quality of life has plummeted. She is unresponsive, unhelpful, and seems entirely uninterested in maintaining even basic standards for the property. Maintenance requests are ignored, rules are inconsistently enforced, and resident concerns are brushed off. If you're considering moving here--don't. Save yourself the headache, the smell, and the disappointment. What you see online is not what you get. Look elsewhere.

Good and convenient location, peaceful and safe place, nice service, little bit pricey!read more

We paid for my children to go in the pool they were visiting their grandma and Makayla kicked my…read morecolored children out the pool worst experience I don't recommend this place to anyone the old staff were so much nicer then the new crew is just horrible

Still snotty and overpriced. Nothing has changed improved! It's just okay if you want burn your…read moremoney on overpriced rentals!

great place to live, really nice staff and fun events, beautiful scenery and close to shops!read more

DONT rent with these crooks. If you get the chance to work with the Assistant Property Manager,…read moreAshley Berry, you may as well just turn around and look for another community. She has a GOD complex. first of, her white SUV has been a disabled vehicle that hangs out in the resident parking lot mind you she sends out multiple notifications to residence who have disabled cars, threatening to tow them when she won't even tow her own and claims to say that her dead battery in her car is the reason and why she can't get it towed. Our lease ends July 2, My wife and I just Had a baby. On May 4, since they have a 60 day policy to move out, l asked if they can make an exception for the two days. It was followed by a piss poor attitude stating that I'd have to pay the two days of a prorated difference, And I asked if an exception could be made because of our new Baby boy in the world. She rudely declined that request Lady is a real piece of work and if this community is to be great at all, they would start with a firing of Ashley Berry

Hawthorne Commons is doing such a great job with snow clean up. We just got 2 feet of snow dumped…read moreon us & the workers are cleaning up round the clock and our parking lots are clear. Thank you!

"My name is Stuart and I am a very satisfied 9 month resident of the apartments at Halstead Salem…read moreStation. During relaxing walks through Leslie's Retreat Park, along the North River, I had admired the modern architecture of the Halstead Apartments. When it came time to leave Salem's picturesque McIntire district, it was obvious that I would move to a modern Halstead Salem Station apartment! There are no regrets! The riverside / parkside environment is relaxing, and very close to Salem's shops and museum. A 5 minute walk to Swampscott, Boston and New York bound trains. More importantly, Halstead is also walking distance to relaxing Salem Harbor, Willow's Park, Winter Island, and a short drive to Beverly's Dane Street Beach, and the beautiful beaches of the Cape Ann oceanfront . The Halstead apartments are modern, well equipped and spacious, with much storage space. Most importantly, is the absolutely excellent management staff at Halstead (Jennifer, Brian and Kayla) are more like family, very competent, and always ready to assist. Oh yes, did I mention the facilities of Building 1, extensive indoor exercise areas, meeting rooms and entertainment / social places - including a magnificent roof deck with all required facilities for a relaxing summer gathering of family and friends." Don't hesitate, 5 Stars!! Stuart M.

I left a review one year ago, what a difference a year makes. Under new management; emails to the…read moreoffice, and upper management "E" go unanswered. I have had a black fly infestation that keeps getting covered up, with no real solution to why they keep coming in my window. Ive asked for a plan to solve this multiple times, and no response. I clean flys daily near my window, couch and floor. This is not the maintenance guys fault, this is a bigger issue that management is ignoring. Previous manager Jenn had heart, she cared about her residents and respected us, in knowing this is our home and not just a business. Jenn and the maintenance personnel left, and are now working for a new property. We were never notified by upper management of a plan to cover the transition. Quite frankly if I owned this place I would want to know this information, "E" (upper management) should have taken a major role in making sure we were ok, and should be held to a standard of answering her emails so people don't feel ignored. I wonder if they would want to live with black flys in their living space? Or have emails go unanswered? The new property manager also does not answer her emails, and seems to have closed door policy. New staff are not welcoming, almost seem annoyed when you need something. This place felt like home before, now it is most definitely not somewhere I will be staying long term.

We were really glad to renew our lease at River Rock Residences. We moved in 12 months ago after…read morespending a couple of years at one of those "ultra-luxury" buildings and our experience at River Rock has been so much better. Not only are the apartments generous in size but the high quality of the cabinetry, the granite countertops, the appliances such as the gas stove, and other finishes make a difference--plus it's the first apartment we've had with a gas fireplace! Never mind the easy trash disposal and the secure garage parking. Not that we use our car every day as the building is located less than a mile from the Salem commuter rail. What really makes River Rock stand out to us is the management. Tom, the manager, makes sure the building is well maintained and any time there's an issue, he takes care of it immediately. Plus, we like the fact that we've had the same manager throughout our time here--Tom's really terrific. At other complexes where we've lived, the high staff turnover in the management office caused a lot of problems and confusion. Here, Tom is on-top of issues and has great follow-up skills. As two professionals with stressful jobs, River Rock has been a perfect fit for us!