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    J. Alexander Withers

    4.6 (9 reviews)
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    Fairfax Dentistry - Dental Lab

    Fairfax Dentistry

    4.5(29 reviews)
    1.9 mi

    Great staff Great atmosphere…read moreCleanest shop I've ever seen Alot of the negative of reviews on here..... i don't know what they be smoking but I want some Hit me up so I can get some :)

    This review is solely for Jessie the receptionist and her management. They occasionally send texts…read morewith available time slots for dental cleaning. My appointment was at 8am this morning - confirmed through a reminder text. I checked-in at the counter, wrote my information on the board and waited. There was no one else other than me in the waiting room and I waited until 8:32 to approach the receptionist to ask what was going on and what I was waiting for. She replied "your husband is at the back - not finished with his appointment". I came in alone and there was NO ONE ELSE in waiting room to be confused with. She assumed that was my husband at the back because we share the same last name? Very unprofessional to say the least. After she realized she made a wrong comment, she promptly informed me I am booked for a 9am. They had a mix-up in the system and booked me for 9am while I received a confirmation text for 8am. I talked to her manager and she replied "it's human error". Please step up your managing skills because I believe schedule management is one of them. Double check next day appointments and reconcile with confirmation texts you send out. Those are monitored by front desk people - not system generated. This is MORE THAN A HICCUP. I am very upset with this experience and manager couldn't resolve this issue other than offering to reschedule me to another day. I will be saving the confirmation text and voicing it to the other two doctors in my future visit. Dr Mikhail was aware of the issue when I was talking to receptionist and manager. He just looked at me, stood by and left without getting involved. Very upsetting management team.

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    Fairfax Dentistry - SAMUEL S. HAM, DDS, P.C.

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    SAMUEL S. HAM, DDS, P.C.

    J. Alexander Withers - oralsurgeons - Updated May 2026

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